I live about a mile from this store and probably make purchases there 2-3 times a week. I would…read morerather give them my money than the big box stores in Kalispell. However, some of the store is a disorganized mess--especially in back. And the thing that drives me nuts about doing business there is the fact that no employee--not one--wears any kind of shirt, badge, hat or other item identifying them as an employee! Too many times I have embarrassed fellow shoppers by asking "do you work here...?" A new Ace Hardware store is under construction just a few hundred yards west. Lets hope the new competition forces Hansens to up their game.

Came into Hansen's True Value and was greeted by the owner Gary and his dog "Joe." Super friendly…read moreand courteous and helped us with the install of bike racks for our Jeep. Would definitely recommend going to Hansen's in the future for all your hardware needs!

Really great selection, sales are sporadic and generally specific to certain items with exclusions…read moreof certain brands, and most of the staff is really friendly.

There comes a time in your life that you can relate to that feeling of when you were a kid. Like…read morewhen you were going to a toy store. Murdoch's is like that for both myself and my husband. Not only do they cater to all you animal needs, food, containers, bowls, cages, heat lamps etc etc etc and I mean there's a huge selection of every animal feed imaginable. Chickens are our main reason we go here, not only for chicks but for everything they'll need EVER!! They also have a nice tool department with many name brand tools. There is a wonderful clothing and footwear department that sells many name brands that really appeal to the masses. Hunting apparel, jeans, coats, shirts and accessories. There is usually a really good selection on their clearance rack that I've found amazing deals for bothering me and my husband. But our favorite department is the gun department. They are helpful, knowledgeable and eager to show you anything that you might want to touch. We've been known to go in for chicken food and leave with a gun or two!! Ammo is always stocked and they carry many accessories too. Along with a huge selection of safes. Watch for their sales because they have some pretty awesome deals. But most of all after a big shopping haul right at the check out is a vast array of candy and snacks!! Also hard to resist!! One thing about Murdoch's is their customer service is awesome, always someone takes out our coop shavings and food and insists on loading it all up for us. Regardless of heat, rain or snow.

Awkward is probably the best way to describe this place. They have a ton of stuff packed into…read morethese narrow cluttered aisles, but at the same time don't really seem to have any selection. The lumber, pvc pipe, etc. is the weird part. You have to tell them what you want at the register (holding up the line in the process) then drive around out back of the building to go pick it up. There's no way to check prices and look at it first. If you go around back first there's still no prices or cards identifying anything. Plan on paying a handsome price too. As long as you only need a couple items it's better than a trip all the way in to Kalispell though, I guess.

Most of the people at the Pro desk are rude or unhelpful or just plain unfreiiendly…read more If the don't have it in stock,they just say we don't have it,rather than a helpful attitude. The look at you with seething contempt. It is a wonder they are still in business with such people with lack of basic knowledge.

I bought a Fimco sprayer on 6/15 used it once and the pump went out on the second use. I came in…read moretoday and spoke with Hyden who worked with another manager and gave me a new pump. Now thats what I call back ing the products they sell. Nicely done .

I trusted Murdoch's Kalispell with my brand-new Honda mower, but after nearly 11 weeks of delays…read moreand misinformation, it was returned in used and damaged condition. I only got it back after Honda Corporate stepped in, and I truly believe I never would have received it without their help-there was no apology and no compensation. Because of this experience, I feel compelled to warn future customers to protect their equipment and go elsewhere.

Service is top notch and you don't have to look for it! Staff greets you with a friendly helpful…read moresmile and asks can I help you find something? And, they will walk you to where it's located. The selection is fantastic, I couldn't find anything that I couldn't find and I know hardware stores! Expert advice from friendly knowledgeable people plus fair prices on high quality brands is my definition of "VALUE" and you get it here!

I had a mechanical emergency during a recent vacation to Whitefish. While staying at a hotel just…read moreup the road from Ace Hardware, the metal frames of my wife's glasses broke. She really needs her glasses to function, and no, she does not have an extra pair with her. It is late in the day on a Saturday. There is no way we can find an Optical shop open here today, and we are heading into remote areas of Washington tomorrow. We are away from home, and I am without tools, supplies, or even an appropriate work surface. No worries though, because I remembered seeing an Ace Hardware store as we drove in. Suddenly, I feel like MacGyver, or Mark Watney...under pressure, but ready to put together a solution to save the day. I was able to buy Gorilla Glue, some copper wire, some hobby clips, and wire cutters from Nelson's Ace Hardware. I got a couple of paper clips from the Hotel front desk, a lens cleaning cloth from my camera bag, and some loose paper from a folder that happened to be in the car. To quote Hannibal Smith, "I love it when a plan comes together". And Nelson's Ace Hardware did their part today! Thanks Helpful Folks!

Older lady at returns is a grouch said morning to her n she just sneered n growled at me. Selection…read moreis great staff needs to learn if ur gonna have a meeting to have it in the back outta customers way. Shouldn't have to hear about all the employee problems they have. Registers need to be able to accept cash. Not just cards

Went in to buy several things for a project. There were very few customers in the store…read more Employees were walking all over in pairs talking to one another. When I needed a question answered, there was nobody to be found. I finally found two guys bringing things in from outside the rear of the store. I asked if one of them could help me. One of them said, "give us a second sir," and then went about their business. Once the dropped their load inside I thought they would help. No. They went back outside and continued doing what they were doing. I went to the front of the store and talked to a manager, "Larry" who did answer my question. No apology for my experience. He basically said there's the door, have a nice night. No one works for a living in this store. I've had to help customers in their paint department because they could get help or the rare working employee had no clue about the items in their own department. I will not be back.

A great hardware store and lumbar supplier. It's my go-to place to get a garden hose, a 2x4, paint,…read moreetc. Very helpful and nice people work there.

Great Customer Service. It was the end of the day and I needed some Plywood, a hammer, and nails…read moreto help build a bed frame. The folks here were friendly, professional, and unhurried in helping me gather supplies, cut my wood, and tie it to my vehicle. I believe it was - Dee (inside @ hardware and lumber ) and the guy in the cutting area outside -Ed ? along with another dark haired girl - Alice?. They all deserve a shout to the management... Great Job! Need building supplies -- go HERE!!!

Great store, friendly employees. Thanks for the 20% off coupon good for 2 days only, received it…read morethe day AFTER it expired. Cleaver.

Most things about this ACE location are excellent, except for one thing. The guy that is always in…read morethe hardware department is awful. This ace has a great selection of hardware and I used to spend hundreds of dollars a month there, but I've finally had it with him to the point I'll be shopping elsewhere for hardware. If you are a guy familiar with searching for hardware for a project, you probably know it's a process that requires focus, brain power, and patience. He will come asking if you need help, and even if you respond with "no thanks" he will proceed to help you anyways by being incredibly rude and being condescending. Every time I've been in I watch other men slowly get filled with rage as he tries to "help" and no matter what you tell him he will not leave you alone.

These people who work at Murdocks in Polson are not helpful, rude and unprofessional. I've had my…read moreLAST bad experience in this store. It's Missoula or Kalispell for us. I can't believe it's so hard to hire good people.

Every time I go to this store in person, or go online, the item I am searching for is OUT OF STOCK…read more! I'll shop elsewhere !!!!