I live about a mile from this store and probably make purchases there 2-3 times a week. I would…read morerather give them my money than the big box stores in Kalispell. However, some of the store is a disorganized mess--especially in back. And the thing that drives me nuts about doing business there is the fact that no employee--not one--wears any kind of shirt, badge, hat or other item identifying them as an employee! Too many times I have embarrassed fellow shoppers by asking "do you work here...?" A new Ace Hardware store is under construction just a few hundred yards west. Lets hope the new competition forces Hansens to up their game.

Came into Hansen's True Value and was greeted by the owner Gary and his dog "Joe." Super friendly…read moreand courteous and helped us with the install of bike racks for our Jeep. Would definitely recommend going to Hansen's in the future for all your hardware needs!

A great hardware store and lumbar supplier. It's my go-to place to get a garden hose, a 2x4, paint,…read moreetc. Very helpful and nice people work there.

Great Customer Service. It was the end of the day and I needed some Plywood, a hammer, and nails…read moreto help build a bed frame. The folks here were friendly, professional, and unhurried in helping me gather supplies, cut my wood, and tie it to my vehicle. I believe it was - Dee (inside @ hardware and lumber ) and the guy in the cutting area outside -Ed ? along with another dark haired girl - Alice?. They all deserve a shout to the management... Great Job! Need building supplies -- go HERE!!!

Really great selection, sales are sporadic and generally specific to certain items with exclusions…read moreof certain brands, and most of the staff is really friendly.

There comes a time in your life that you can relate to that feeling of when you were a kid. Like…read morewhen you were going to a toy store. Murdoch's is like that for both myself and my husband. Not only do they cater to all you animal needs, food, containers, bowls, cages, heat lamps etc etc etc and I mean there's a huge selection of every animal feed imaginable. Chickens are our main reason we go here, not only for chicks but for everything they'll need EVER!! They also have a nice tool department with many name brand tools. There is a wonderful clothing and footwear department that sells many name brands that really appeal to the masses. Hunting apparel, jeans, coats, shirts and accessories. There is usually a really good selection on their clearance rack that I've found amazing deals for bothering me and my husband. But our favorite department is the gun department. They are helpful, knowledgeable and eager to show you anything that you might want to touch. We've been known to go in for chicken food and leave with a gun or two!! Ammo is always stocked and they carry many accessories too. Along with a huge selection of safes. Watch for their sales because they have some pretty awesome deals. But most of all after a big shopping haul right at the check out is a vast array of candy and snacks!! Also hard to resist!! One thing about Murdoch's is their customer service is awesome, always someone takes out our coop shavings and food and insists on loading it all up for us. Regardless of heat, rain or snow.

I bought a Fimco sprayer on 6/15 used it once and the pump went out on the second use. I came in…read moretoday and spoke with Hyden who worked with another manager and gave me a new pump. Now thats what I call back ing the products they sell. Nicely done .

I trusted Murdoch's Kalispell with my brand-new Honda mower, but after nearly 11 weeks of delays…read moreand misinformation, it was returned in used and damaged condition. I only got it back after Honda Corporate stepped in, and I truly believe I never would have received it without their help-there was no apology and no compensation. Because of this experience, I feel compelled to warn future customers to protect their equipment and go elsewhere.

WBC ... NO, NOT A 'DO IT BEST'... MORE OF A "DO IT WORST"!…read moreThis is really a sad situation and business that is very arrogant and rude and do NOT value customers or treat them like they were important to their business. NO STARS OR NEGATIVE IS MY SELECTION. June 2017 I moved to C. Falls from Michigan. I started shopping the two hardware stores in town and soon discovered how terrible the customer service and attitudes were at WBC so I stopped going there. That was too bad for I lived in a very old place that needed a TON of fixing up!! Recently, January 2021, I tried WBC again and I was so surprised for they had an employee, Adam, who just did not belong there or fit in....for Adam was pleasant, eager to help me and every time I came in he was the same and he wasn't just standing around waiting for someone to come to him like most the staff are there....he came to me rapidly and his attitude was genuine to help me! That shocked me but very much pleased me so I kept trying them for about two months and I soon discovered once again, WBC really had not changed. I am going to share a recent experience that had confirmed my choice to never shop there again and to let as many as possible potential future customers know about my feelings and terrible experience, which really says it all and explains WBC pretty well. January 31st I was in desperate situation to repair something and quickly so I did not have time to go into the bigger hardware stores in Kalispell and the other hardware store in town did not have what I needed. I was not sure about one item in particular so I bought two different sizes ... therefore I needed to return or exchange one of those items, and that was a price of $2.79! For that whole order, which consisted of lots of smaller and cheaper items, I had to write a check which totaled $37.44. I was strapped for money and needed to buy another item so I took my one extra item back into WBC during the first week of February and intended on exchanging it for the other more expensive item that I needed. But oh no...that was not going to happen no matter what! Regarding returns when a check is written: WBC has a sign that is not in front of or easily seen by the customer, and there is no mention on any of the receipts about doing a return when a check is written. They would not even consider doing an exchange for the $2.79! The cashier was very rude and unfriendly and obviously lacked any common sense and intelligence therefore as she strictly quoted the rules by the book for which she was glued to... she did not show any care or concern about whether she was about to lose a customer for good over $2.79; over an issue that made absolutely no sense whatsoever ... for she was not handing out any money here!! I also need to tell you that the check had already cleared my bank account and I told her I could show her or prove that to her for that is why they have that policy to begin with, but it did not matter... You might think in this case she might have even checked with a supervisor considering the whole situation but no, not once did she even ask for further assistance, instead she coldly gave me the item and receipt back and said they would not do anything for 10 days from the time the check was written. I seriously cannot believe that there is a business that acts and thinks like this anymore these days! I am 58, worked customer service and retail jobs since I was 14 years old; went to college for business management; involved in extensive customer service training and this whole issue just so blows my mind on how wrong it was managed ... I strongly recommend and wish that others out there would NOT and do NOT support a business with this kind of mentality and employees that do not have any common sense nor value their customers! IN ADDITION TO POSTING THIS HONEST AND TRUE REVIEW; I GOT THIS RESPONSE FROM YELP AND THAT DOES NOT MAKE A BIT OF SENSE FOR IF THEY WERE TO HAVE ACTUALLY READ THE REVIEW THEY WOULD HAVE REALIZED THAT THEY OWE ME AN APOLOGY FOR LYING AND MAKING A FALSE STATEMENT TO ME AND REMOVING MY REVIEW... GUESS THEY ARE JUST AS BAD AND JUST AS CROOKED AS THE BUSINESSES!! I NEED TO FIND OUT HOW TO REPORT THE PERSON WHO READ THE FIRST REVIEW AND MADE THE FALSE STATEMENTS TO ME AND MADE THE DECISION TO REMOVE MY REVIEW!! On Wed, Feb 10, 2021 at 1:06 PM Yelp HQ no-reply@yelp.com wrote: Hello, We're reaching out to let you know that our moderators removed the review you posted to Western Building Center because it didn't look like your content depicted an experience at this location.

Just as anywhere there is always a limit on when a return can be made. If it goes past however many…read moredays then I would not expect to be able to return it. Have you ever bought something from a pawnshop? If you return it there either you get in store credit or no return. Wbc return it if it doesn't go past the return date. You should always check your recipe and do your research before you buy something if you have a hint of possibility to return at some point. That way you will know when or how if necessary.

This place is awesome, a typical small town hardware store with friendly staff and almost…read moreeverything you might need from dog treats to garden plants and all kinds of hardware. They even have a section that is for RV's and a lot of seasonal items. Right now, late July they have a good selection of grilling accessories and they even carry Treger smoker grills. When I am somewhere I try to by local as it keeps the small guys in business. And I am a firm believer in small local business. This is your place I scored some really cute hummingbird feeders and the nectar for them, got a few tomato plants that were 50% off as planting season is about gone but I'll give them a try. My very first visit I was sent by my husband and our friend to get lag screws which I had no idea what those were. But there was a super kind gentleman that helped me find just what they needed. I will definitely keep coming here as I tend to find more than I came in for, just saying.

Awkward is probably the best way to describe this place. They have a ton of stuff packed into…read morethese narrow cluttered aisles, but at the same time don't really seem to have any selection. The lumber, pvc pipe, etc. is the weird part. You have to tell them what you want at the register (holding up the line in the process) then drive around out back of the building to go pick it up. There's no way to check prices and look at it first. If you go around back first there's still no prices or cards identifying anything. Plan on paying a handsome price too. As long as you only need a couple items it's better than a trip all the way in to Kalispell though, I guess.

Most of the people at the Pro desk are rude or unhelpful or just plain unfreiiendly…read more If the don't have it in stock,they just say we don't have it,rather than a helpful attitude. The look at you with seething contempt. It is a wonder they are still in business with such people with lack of basic knowledge.

Older lady at returns is a grouch said morning to her n she just sneered n growled at me. Selection…read moreis great staff needs to learn if ur gonna have a meeting to have it in the back outta customers way. Shouldn't have to hear about all the employee problems they have. Registers need to be able to accept cash. Not just cards

Went in to buy several things for a project. There were very few customers in the store…read more Employees were walking all over in pairs talking to one another. When I needed a question answered, there was nobody to be found. I finally found two guys bringing things in from outside the rear of the store. I asked if one of them could help me. One of them said, "give us a second sir," and then went about their business. Once the dropped their load inside I thought they would help. No. They went back outside and continued doing what they were doing. I went to the front of the store and talked to a manager, "Larry" who did answer my question. No apology for my experience. He basically said there's the door, have a nice night. No one works for a living in this store. I've had to help customers in their paint department because they could get help or the rare working employee had no clue about the items in their own department. I will not be back.

Great store, friendly employees. Thanks for the 20% off coupon good for 2 days only, received it…read morethe day AFTER it expired. Cleaver.

Most things about this ACE location are excellent, except for one thing. The guy that is always in…read morethe hardware department is awful. This ace has a great selection of hardware and I used to spend hundreds of dollars a month there, but I've finally had it with him to the point I'll be shopping elsewhere for hardware. If you are a guy familiar with searching for hardware for a project, you probably know it's a process that requires focus, brain power, and patience. He will come asking if you need help, and even if you respond with "no thanks" he will proceed to help you anyways by being incredibly rude and being condescending. Every time I've been in I watch other men slowly get filled with rage as he tries to "help" and no matter what you tell him he will not leave you alone.