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    Monroe Transportation Services

    4.0 (1 review)

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    7 years ago

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    Turner Total Ground Transportation

    Turner Total Ground Transportation

    2.7(18 reviews)
    1.3 mi

    Used the Groupon as well. The first time, Bobby informed me that his driver was running 20-30…read moreminutes late for a 6am pickup. I couldn't wait that long, so I drove to the airport. Forgot we were coming back into ORD but leaving from MDW. Bad times for me. This cost me around $225 for parking. I argued with him pretty emphatically and he was very hostile. He then called back and apologized, so I decided to use him on the return. After all, I had $150 invested in 2 groupons. Bobby picked us up on the return and we patched things up. He gave me another free round trip to use where I wanted for the inconvenience. Trip 2 - to airport was in eventful except the car smelled badly like cigarettes and something to cover up cigarettes. Return my flight arrived at 5:55am, called and got VM. Called at 6:05 and got VM. Got call back at 6:11 saying that driver was 7 minutes away. I called him at 6:42 and he said was 7 minutes away and disputed that he said 7 minutes in the first place. Bottom line, If you are a limo company, you are NEVER late. And if you are late, you give ample warning that you are going to be late. $150 + $20 (gratuity) + $20 = $190 for 2 one way limo trips. Not exactly a great deal. Then of course in true Bobby fashion, he called 4 times and then left a voicemail telling me all the reasons why I was wrong to be upset. Unprofessional. Do not use.

    We Groupon'd them. Ever notice how often Groupon purchases…read moreand Yelp reviews go hand in hand? Anyway, they were great! Top notch all the way. We e-mailed our request for scheduling and they called back within 2 minutes to set everything up. They were on time friendly and efficient AND, When we arrived back to Chicago and called from the tarmac the response was "Hello Mr. C, we were waiting for your call we will be there right away". They were great and will be our go to from now on.

    Monroe Transportation Services - transport - Updated May 2026

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