Vicky made our Alaskan Cruise, flight and hotel effortless, at least for us it was. Vicky spoke…read moredirectly with the airlines, hotel, and the cruise line while we listened. We had flight vouchers that she navigated those for us when a previous travel agent would not. Vicky was very through but also a joy to work with. We have used other travel agents before but she beats them all out. We will be reaching out to Vicky for our next vacation. If I could give more than 5 stars I would.

We just got back from a wonderful trip, courtesy of Victoria Callas of Arcadia Travel & Cruises…read more Many folks these days tend to "skip" using a travel agent, preferring to make their own travel plans. While there are all kinds of websites & apps to use, having a great travel agent is worth its weight in gold! All is fine on a trip until trouble appears. With a travel agent, you have a REAL LIVE PERSON to call if you run into a snag! A great travel agent like Vicky knows all the tricks and shortcuts that can really bump your trip up to the next level. Having her expertise at the tip of your fingers can provide solutions to problems. Covid restrictions change frequently. She's up to date on the requirements, not just for where you're starting your trip, but also for your trip's destination! What if someone in your party falls ill? What if you miss a connecting flight? THOSE are situations when a seasoned travel agent like Vicky can come to your rescue. Vacations can take many twists & turns. It's the situations that you CAN'T predict, that Vicky can assist with. For example, in 2012, I took my 78 year old mother-in-law to Puerto Rico. The first 3 days were great but unfortunately mom came down with a stomach issue requiring hospitalization. Luckily, Vicky was by our side (via phone) every step of the way! She rebooked our return flight which had to be delayed until mom was better. What was a language barrier for me (as I only speak English) was no problem for Vicky who is multi-lingual. She's a godsend. She's been our treasured travel agent for over 30 years! She goes out of her way to make sure everything goes smoothly before, during and after your trip. She's the BEST! Thank you Vicky for all the years of great trips that you've booked for us! We look forward to many more!

My friends have been to this travel agency. They said that the service was great and the prices…read moreand plans were about the same as any other reasonable travel agency. Nothing bad, but nothing too special about this place.

The very first time I called the lady working seemed bothered by my questions. She didn't care to…read morespeak to me about anything besides how much money I was planning on possibly spending using their services. Was almost rude-like in manner. Kept putting doubtful ideas in my head making me think I was just wasting her precious time. I contacted them a 2nd time to just get transportation advice and the lady looked at me like I was a stupid person. Like "why are you here, go away". Plain and simple there very rude people. I'd rather use Expedia anyday and do all of my booking online. Don't waste your time with these jerky people.

Do not use this travel agency. My elderly parents purchased tickets from here several times and the…read moreemployees knew them by first name. My father became seriously ill and is no longer allowed to travel due to chemotherapy treatments. This agency refused to refund my parents even after providing them with a doctor's letter indicating that he was no longer able to travel. Veronica yelled at my mother over the phone to never step foot in the agency again. Spend your money elsewhere, where employees and owners value their customers. This agency should be ashamed of treating people this way.

I had to purchase airline tickets only for our usual summer vacation and I didn't want to go…read morethrough the hassle of being sold additional items. I looked on all the online sites to find cheap airline tickets and found some reasonable prices. Then, I decided to call this place, Multiviajes Gutierrez. The owner worked with me, was extremely flexible with all of my requests (which changed several times), and was very prompt in answering and assisting me. The best thing was that she was able to find even cheaper tickets and saved me close to $100. I will definitely use this location again (did I mention I did this all by phone and e-mail). Very accommodating!

Bus was clean and service was great. This was the best price we were quoted. We enjoyed our bus…read moredriver. Highly recommend

From the owner: Bus rental and bus toursread more

Their lawyer Elizabeth is the worst human being and lawyer I have ever dealt with! Stay away!…read moreIncompetent incompetent incompetent!! She gets mad about everything and anything and demands that you value her time but doesn't value yours. Makes you wait forever when you have your appointment and is extremely unprofessional.

terrible services..took 6 months to tell me that my case wasn't able to process…read moretheir Immigration lawyer to who they are working with, .wasn't capable to tell me the truth since the beginning..meanwhile I lost those months and almost lost a passport and my money Thanks a lot for nothing !