I just want to say what a great experience I just had speaking with one of the Travel Specialists…read moreat Vacations by Rail! I talked with Aldo today, and I had several questions as I'm driving to the start point of the tour and needed to obtain specific departure times for the first day. I also needed fairly specific return times for the last day. Aldo was able to provide both departure and return times, and included additional information that will make it easier for me to determine the best place to house my vehicle while I'm on the tour. He was friendly, and patient, and incredibly helpful! He answered all my questions and was instrumental in providing information that will allow me to fully plan my travel. Thank you, Aldo, for your EXCELLENT customer service!

Their itinerary was what attracted us. The good... was the tour manager that accompanied us through…read moreout our trip. She was great. Every thing else was down hill. The bad... we requested and paid for upgraded hotels as we required a bit more space for medical reasons. Spoke with them several times to confirm, yet the first hotel had no record. As the room was too small, I paid out of pocket for the larger room as the assigned room was too small to navigate. The tour manager attempted to contact the main booking office several times and they did not reply. They have yet to reply to our requests either. They need to do a better job communicating as they provided us with train tickets to get to and from the start and end points of the tour, but very little information as to how to actually get there. They booked us and I paid for a post hotel stay near our departure airport . This hotel was supposed to have a shuttle to and from the airport/train station. When starting to arrange when we arrived at our departure airport, I contacted the hotel to arrange for the transfer to the hotel. They told me that the shuttle was not available for the next 4.5 hours and wished me luck to arrive there. The rest of this hotel issue is a separate issue, but as vacations by rail booked this for us, they have yet to respond to multiple requests to address the situation. Food provided by the tours at the hotel were mediocre at best. The saving grace was the onsite tour manager who went out of her way to assure a nice trip. Will not book with them again

I alternate coming to this Universal Travel location along with the other one that's also on 26th…read morestreet. It's a family owned travel agency that's been open for as long as I can remember. The service is always exceptional. They take care of every little detail, answer all of my questions and offer good prices. When things go wrong (i.e. me missing a flight...) they always help me out and get me where I need to be without emptying my wallet. You can't get that when you book your flights online.

From the owner: Servicio, Honestidad, y Buenos Precios. Nuestro personal altamente calificado, pondra toda su…read moreexperiencia a su servicio. Cada año realizamos un viaje en grupo a una maravilla del mundo. Los viajes son totalmente familiares, donde todo esta incluido: avion, hoteles, desayunos comidas y cenas, transportaciones, paseos, y todos los guias en español.

This year, with additional vacation time, I decided to plan our very first trip to Asia. Being…read moreseasoned travelers, we usually plan our own trips. However, since this was our first time visiting this part of the world, I enlisted the help of Deni at Windy City Travel. This was a three-week trip for my whole family across Singapore, Bali, and Vietnam. Deni assisted us in crafting a well-structured itinerary, booked very professional guides for some of our day trips, and offered excellent advice on where to stay and which sights to prioritize in each country. The suggested hotels in each city were all top-notch and ideally located. I'm happy to say our trip was amazing. Our kids loved it, and my wife kept commenting on how smoothly everything went and how well-planned it was. I highly recommend Deni and Windy City Travel and look forward to booking more trips with them in the future!

We finally did it! Our family trip to Europe. Our boys are big history buffs like my husband and…read moreasked for a trip to Europe to visit specific sites/locations they chose. We decided to start planning and quickly realized we were over our heads. We found Windy City by searching online. Dana did an amazing job of listening to our wants/needs while guiding us to make wise choices as we went along. It was a terrific trip that we will never forget and we are on to planning our next two trips with her already.

Awesome family owned travel agency that excels at customer service. Their prices on flights are…read moregreat, pretty much what you see online. But it's always great to be able to talk to an actual person if I have questions as well as personalized travel spot suggestions.

From the owner: Servicio, Honestidad, y Buenos Precios…read more Nuestro personal altamente calificado, pondra toda su experiencia a su servicio. Cada año realizamos un viaje en grupo a una maravilla del mundo. Los viajes son totalmente familiares, donde todo esta incluido: avion, hoteles, desayunos comidas y cenas, transportaciones, paseos, y todos los guias en español.

great trip with Caravan to the Grand Canyon , Bryce and Zion National Parks with many other cool…read morestops along the way! our guide Peter was fantastic and the bus driver Bob did an excellent job job and a great guy.

Last March we took Caravan Tours for a tour in Panama. It was great. Due to that experience, we…read morerecently took Caravan Tours to see Yellowstone National Park, and other places of interest in the NW. It was not the same fine quality the we expected, and it was quite expensive. Our first hotel, where we stayed for three nights lacked essential items. There was no microwave, and no refrigerator. The bed was broken. Although I reported these problems the next morning, nothing was done about them. Also the breakfasts were of poor quality, we never tasted scrambled eggs like these before. Be careful if you are planning a tour in the U.S.

Yesenia was the BEST travel agent. She was so patient and helped us through our entire booking. We…read morestayed at Dreams Sands Cancun (which she recommended) and it was absolutely beautiful. It was our first time at Cancun and it will definitely be memorable. Thank you, Yessenia! We will be recommending you and definitely booking again. BEST AGENCY!

Agencia De Viajes Mexico son lo maximo. Betty y Marlin a zero costo, nos ayudo planear un viaje…read moreinolvidable. Empesando con las fechas, los buelos, el hotel y recomendaciones para maximizar nuestra experiencia en Barcelona. No importa a que parte del mundo gustes hir, ellos son los expertos para crear una experiencia magica. Si tu estas planeando un viaje contactenlos hoy!

I worked with Paul at swift passport & Visa services and he was prompt, courteous, and helped me…read moreget my visa the day before I left. Thanks again Paul for all the help that you gave me.

If I could give them zero stars I would. Swift Passport services used to be great. I've used them…read morefor the last six passports for my family. They are either under new ownership or they changed their system completely. There is absolutely no need to use Swift. When you call, they direct you to the US government website to find the passport application yourself. Then they have you make your own appointment with the passport agent, usually at the post office. Then, there is no one answering the phone ever. They call you back after you leave a voicemail so if you don't have time to wait for them to call you back, don't bother. You can expedite your own passport with the post office in two-three weeks or go to another passport expediting service. Swift used to be the best in town. They had an in-office staff, they even took the pictures right in their office. That appears to be gone. For $349 I expect more than an email basically telling me to do it myself.

Fran is the best , great deal packages great experiences. I've been with this travel agency for…read moreyears for great customer service and great prices.i recommend this place highly.

They are by far the worst travel excursion group! I had my tour canceled without notice and the…read moreother they had the wrong hotel. They did nothing! They asked for my booking number etc.They told me that's it when I contacted them on the phone and in person. They ruined my vacation. Please beware of them. I urge you to look at other your operators

I booked with Eric at Nexus Holidays a 5 city Tour of China. There were 33 people in our group. The…read moreprice broke down to $380 Per person to share a room or $720 for a private room. These prices are unbelievable! It should be $2000 per person or more. The catch was we had to go on Gov. Factorys tours. Everyone enjoyed, and Naturally we all spent lots of $. We flew Non stop from Chicago to Beijing on Hainan Air and had some domestic Chinese flights on Hainan as well. We were greeted at the Airport by Ping A.k.a "Mary" who was our leader or sitter for the first 3 of 10 days. She went above and beyond in every way compared to the other tour leaders. She gave us solid advice, and made us feel like she really cared about us. She even bought us all Ice cream. She bought me lunch too. I tried to refuse but she made me accept and would not take my money. We stayed at 4 star hotels and were driven around in a big bus. We saw two Amazing shows, climbed the Great Wall, rode the fastest train in commercial service "Shanghai Mag-Lev" We were so busy going from one place to another. So much to see and do, and buy in China! The food was amazing except a few meals that were like Panda Express. Hard to get cold drinks, as they like warm coke and beer. They feel its better for the stomach. I look forward to booking another Holiday with Eric in the near future. This trip was Epic!