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    TravelProJohn

    5.0 (1 review)
    Open 8:30 am - 4:00 pm

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    1 year ago

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    Horizon Travel

    Horizon Travel

    3.0(2 reviews)
    1.9 km

    This place deserves this rave review. We have a family of 7 and setting up a vacation can get…read morecrazy, not to mention expensive. I have been a customer for 8 years simply because the service they provide is excellent. Sharon is one skilled, professional agent. I gave her one week and a budget and she did not cease to amaze once again as I am sitting in Mexico with my husband and kids enjoying an all-inclusive four star resort. What separates this agency is that they know the destinations in detail and there is no surprises when you arrive. Thanks Sharon and your fellow agents for years of superior service. Our family will be a customer for years to come!

    This is very unfortunate, as I tried to call and book some vacation packages for a company business…read moretrip, but was hung up on twice. The response on the second call was "I am working with a large booking and I do not have time to talk" This was from the "cruise expert" herself Sharon Ebner. I am very disturbed by the quality/lack of customer service. Never in my history of working in the hospitality industry have I ever talked, or been talked to in the manner Sharon spoke to me. I am happy to say I was about to book my requirements through another travel agency and I am thoroughly displeased by the attitude from this company. I am glad I found out the lack of customer service before booking anything, instead of this issue occurring after I had booked with Horizon Travel. This place will not be recommended by me to anyone.

    Arcadia Travel & Cruises - Great hotel thanks to Vicky!

    Arcadia Travel & Cruises

    5.0(13 reviews)
    7.7 km

    Vicky made our Alaskan Cruise, flight and hotel effortless, at least for us it was. Vicky spoke…read moredirectly with the airlines, hotel, and the cruise line while we listened. We had flight vouchers that she navigated those for us when a previous travel agent would not. Vicky was very through but also a joy to work with. We have used other travel agents before but she beats them all out. We will be reaching out to Vicky for our next vacation. If I could give more than 5 stars I would.

    We just got back from a wonderful trip, courtesy of Victoria Callas of Arcadia Travel & Cruises…read more Many folks these days tend to "skip" using a travel agent, preferring to make their own travel plans. While there are all kinds of websites & apps to use, having a great travel agent is worth its weight in gold! All is fine on a trip until trouble appears. With a travel agent, you have a REAL LIVE PERSON to call if you run into a snag! A great travel agent like Vicky knows all the tricks and shortcuts that can really bump your trip up to the next level. Having her expertise at the tip of your fingers can provide solutions to problems. Covid restrictions change frequently. She's up to date on the requirements, not just for where you're starting your trip, but also for your trip's destination! What if someone in your party falls ill? What if you miss a connecting flight? THOSE are situations when a seasoned travel agent like Vicky can come to your rescue. Vacations can take many twists & turns. It's the situations that you CAN'T predict, that Vicky can assist with. For example, in 2012, I took my 78 year old mother-in-law to Puerto Rico. The first 3 days were great but unfortunately mom came down with a stomach issue requiring hospitalization. Luckily, Vicky was by our side (via phone) every step of the way! She rebooked our return flight which had to be delayed until mom was better. What was a language barrier for me (as I only speak English) was no problem for Vicky who is multi-lingual. She's a godsend. She's been our treasured travel agent for over 30 years! She goes out of her way to make sure everything goes smoothly before, during and after your trip. She's the BEST! Thank you Vicky for all the years of great trips that you've booked for us! We look forward to many more!

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    Arcadia Travel & Cruises - Gorgeous sunsets thanks to Vicky!

    Gorgeous sunsets thanks to Vicky!

    Arcadia Travel & Cruises - Lovely beaches thanks to Vicky!

    Lovely beaches thanks to Vicky!

    Arcadia Travel & Cruises - Beautiful grounds thanks to Vicky!

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    Beautiful grounds thanks to Vicky!

    TravelProJohn - travelagents - Updated May 2026

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