This is the worse bus service I have ever experienced. Always late waiting for more than 45-60…read moreminutes. Cta tracker always cancels the trip, still the driver says it's because of pandemic. These drivers are well paid, but don't like to work, they are lazy and rude. I am now waiting for more than an hr, still no 151 Light foot, please improve the the cta.

Me and my girlfriend have taken this bus numerous times whether it be going to The weiner circle or…read morethe zoo it's a really really slow paced bus. In fact it's so slow you'll be following another 151 bus most likely. You are stuck on Michigan Avenue for the most part and it gets worse by lincoln Park. It's so bad the bus drivers have lost their patience on numerous occasions.

Why oh why does the sign on the Madison St entrance of this building say "Accenture Tower" when…read moreit's really just the retail front of Ogilvie Transportation Center?! That confused me so much the first time I came here that I went across the street to Union Station by mistake thinking I had gone to the wrong place, and I missed my train. Please make better signage indicating that this entrance is also for the train station, as Google maps is getting less and less accurate (it put the marker in the middle of the intersection between the two stations). Other than that, the station is fine. Plenty of ticket machines and display screens showing the train schedules. There are escalators up to the track area for disability access as an option besides stairs. Just expect a huge line for the bathrooms. The retail shops and food items are price gouging to the extreme, like an airport would be.

Last week was my first time taking a train into the city while visiting Great Lakes. I was…read moretraveling alone and a little nervous about getting into the city and unsure about the area that the Ogilvie Transportation Center is in. Reviews made it seem like a confusing place to navigate. I boarded the Union Pacific North Train Kine from Great Lakes just outside of the Navy Training Center. I purchased my ticket on the Ventra App and I boarded the train and took a seat. There were several stops along the way and the Ogilvie Transportation Center was the last stop. The Conductor visited the car I was riding in just a couple of stops before ending at Ogilvie to check and/or sell tickets. The Conductor was polite and patient. When I exited the train at Ogilvie, I just followed the crowd to the stairway into the station and then just chose to exit the building at the Canal Street exit whit turned out to be just perfect for starting my journey into Chicago for the day. At the end of the day, when I returned to Ogilvie, it took me a few minutes to figure out the train schedule and locate the right stairways onto the loading platform. They have large screens at each loading platform stairway entrance that shows where each train travels to and what time they leave. There are stairways on each side of the train station to get you to the train. One important thing to note is that for some stops, the first cars of the train, the doors do not open. So it's best to find a seat towards the back cars or make plans to walk through a couple of cars quickly to get to the exit doors that open. The Ogilvie Transportation Center was easier to navigate than I had thought.

Union Station has some very beautiful areas that make you feel like you're taking a step back in…read moretime! They do a lot of work to keep it that way in both the interior and exterior. Some of of the waiting areas feel luxurious; if you have a while to wait it's certainly not gloomy! It's definitely a large, busy station with people coming and going so if you haven't navigated it before it's wise to get familiar with the building. There are some nice food options so it's nice to relax with a Jamba Juice. Kind, efficient staff. The Amtrak trains at Union Station have always been very reliable and there's just something so charming about traveling by train! When I went to college in downtown Chicago, I'd take the Hiawatha train back to Milwaukee every weekend and it was always a great experience. The key is definitely picking the train times that it's not going to be a zoo of foot traffic inside. Consider taking the train for a unique experience and enjoying a walk around a beautiful building with a lot of history!

I was very impressed with Chicago Union Station physical facilities and amenities for the train…read moretravelers. The only drawback was the lack of a check in rental car office/delivery and drop off station inside the terminal for arrivals and departures. Lack of integration of a rental car facilities makes travel with luggage a problem. To rate the 5 stars I suggest 2 improvements: 1) the addition of an option for rental Avis, Hertz or Budget in there to enhance the terminal experience 2) and better identification of mass bus transportation options upon arrival.

Used Metra, the Milwaukee District West Line, to get from downtown Chicago to Hanover Park, in the…read moreWestern suburbs of Chicago Cost was $7.75 per one-way ticket, and there was plenty of room on the 5:10 express train. The ticket agent checked our tickets soon after departure. It's a double decker car, with a very small display giving you info about the stops. They did NOT use intercom on this route, and quite a few people ended up missing their stop because of it. Once out of DT-Chicago, there were only a few stops (Roselle, Schaumburg) before our stop of Hanover Park. Skipping those intermediate stops really saved on time....the trip was under 40 minutes. Haven't used Metra in many years, but still remember their radio jingle from my youth: "You're on Metra....the only way.....to FLYYYYYY!".

Metra is so trash, delays almost everytime time with no explanation, I'm convinced they just say…read moredelay and slow down the train to screw with the passengers. If you're taking a late night train to the city, just show up 15 minutes after from when the train is supposed to show and you will probably get there right around when it arrives. I take the morning train everyday for work and it's supposed to get to union station at 8:26, i'm never at the station before like 8:35

I had the pleasure of riding the MD-W for about two weeks leading up to the new year and a few…read moreother times I needed to get downtown. It was typically on time (I think the latest was 10 minutes) and the ride lasted about 45-60 minutes to and from the Metra Medinah Station. I was lucky enough to be working a temp job that pretty much let me much waltz into and out of the office whenever I felt like it, within reason. Therefore, I was very appreciative that their trains run about every 30 minutes in the morning and afternoon, and even happier that many of them run express to Franklin Park. The rest of the commuter trains came hourly during the day and every two hours in the evening. The later trains came in handy when I decided to stay in the city after work to go to the Christkindlmarket in December and on the weekend when I met up with my running group for an event at a local bar. Milwaukee District / West Line (MD-W) goes from Union Station's North Concourse out to Big Timber Road / Elgin. It's great for commuters who need to get into the heart of the city and especially helpful if you need to use it to connect to other forms of transportation such as Amtrak trains, Greyhound buses, Megabus, or CTA buses and L trains. Another bonus is that the station is underground, so you can stay out of the elements for most of these exchanges.

The Hanover Park station (the fourth stop on the line after Big Timber, Elgin, and Bartlett) is my…read morehometown's train station, and it's had a major makeover in the last few years. Luckily, on a cold, fall day we were able to wait for our train inside the station, although the bathrooms are locked. This seems pretty standard for any train station when a ticket agent isn't present. Most of the stations seem well-maintained. I've never had any major hiccups on this rail line. Trains run frequently enough during the day and on weekends, so it's easy to ride the Metra whether you are going to work, school, or just scheduling a fun day in Chicago. The Milwaukee District West trains feed into Union Station, as does the BNSF rail line. Some stops are skipped periodically on rush hour trains (or altogether on weekends), so make sure you check the schedule if you aren't using one of the major stops.

absolutely horrible experience. we booked and paid for a large enough bus to fit 60 passengers…read more they showed up with a bus with a capacity of only 39. told us they refused to take the extra passengers and have refused to refund us the difference. they are currently being investigated by fraud by a major credit card company due to this. our friends had to uber 2.5 hours because there was not enough room on the bus that we paid for. company also refused to compensate us for the ubers. absolutely ridiculous and wouldnt even recommend this company to my worst enemy.

DO NOT TRUST OR USE OURBUS!…read more I booked a trip from Chicago to Indy after visiting their website and reading their standards of service (only "State of the Art Coaches"). I bought my ticket, and was guaranteed a seat on a bus with restroom, wi-fi and reclining seats. With less than 24-hours notice (not enough time to cancel without penalty), they changed the bus to a 24-seat passenger van with no restroom, no wi-fi, no reclining seats, and was told that passengers could feel free to ask the driver to stop for bathroom breaks. Their customer service line disconnected each of the four times I tried to speak to someone, and they refused me any refund (they eventually offered me a credit, as though I would have any reason to trust them in the future!) Oh--and just before the bus was to arrive, they texted that they were running late, and that the expected journey could take more than an hour longer! Don't waste your time with OurBus. I ended up using a much better service, with great buses, much lower price, and excellent customer service--FLIXBUS. I am currently disputing my charge with OurBus; I'll post further about their actions.

I took the Metra trains three times in the last week. One from downtown Union Station Chicago to…read more BigTimber and two trains from Ogilvie Transportation Center to Kenosha. and another one to Evanston, IL. It was 90 degree and the AC was not working at all. I thought I was going to die in there. Let me just say how disgusted I was with the bathrooms. One was not working and was closed. Another had the toilet filled with feces and toilet paper with no running water. I went to another car and that too was filled with feces and toilet paper. Absolute disgusting. I think cattle are moved in cleaner sanitary conditions. No posted sign, no attempts to clean it out, nothing. On one train when I was getting off, I asked the conductor if that train was going to Evanston and he replied, "I am off now", kinda like I don't care. In a world class city like Chicago, you expect a little better than this. Please also tell the conductors to talk to people appropriately, "Please have your tickets out" as opposed to "have your tickets out in a nasty way". I thought I was an inmate in jail, not a paying customer on Metra. For the record, I would not upload pics of your feces. Don't get me wrong, for the price you cannot beat the money and time. I am sure an Uber would costs me the price of a kidney to Kenosha, but still. If you need to use the bathroom, PLEASE use it at the main stations or pray to God you have a super strong stomach. I saw about 8 people try to use the washroom that was disgusting and none of them used it. So trust me, it was not just me.

They want you to take public transportation and here we sit because of switch failure not five or…read moreten minutes but an hour ... so ridiculous and this is getting to be a common occurrence wish we had other transportation friggin monopoly on public transport in this city NCS line is HORRIBLE

I have road the Hiawatha train in the past and was not the greatest experience. However, Amtrak…read morehas modified some of the rail lines and had introduced the Borealis line which runs between Chicago and Milwaukee every couple of hours with a very reasonable rate. The trip takes about 90 minutes with four stops (I believe). The website/app is very user friendly to reserve the trip to Milwaukee and then back to Chicago. Since we departed Chicago, we were able to grab couple of seats. It seemed the train was on the newer side with very comfortable seats. The train conductors were professional while friendly doing their job. Overall, I would recommend the Boralis Line between these two cities.

We bought a ticket from Glenview to Minnesota. The first hour we were on the train there was no…read moreseats for us, even though we paid for a seat. The conductor assured us there would be seats eventually Once we did sit down, it was almost impossible to sit together for a seven hour train ride. A nice gentleman that was swinging right out a bottle of Smirnoff The whole trip did eventually give us his seat. Then proceeded to try to talk to us and have us drink right from his bottle. The train was dirty and also an hour late. When I called customer service from the train they said the train is not oversold. They just sold more seats than people. That sounds the same to me. While we were standing on our way to Milwaukee, I called customer service and was told once I arrive. I may call for a refund . I did call for a refund once I did arrive that was not successful. I sent an email and chatted online with somebody. I was told I had to call before the train arrived at the station to get my money back l. I explained that I had called while I was on the train. I started a ticket with customer service and I have not heard from them in over a week and a . Overall, I would not recommend taking the train. They kept trying to give me a voucher. I explained the train is not for me and I would never go on again. They kept offering a bigger and bigger voucher I just wanted my money back Overall, driving is better

First time taking the Megabus in my life. The bus showed up right on time which was great. There…read morewere alot of people which kind of took a while to load up. First stop was Madison then to do a drop off in St. Paul then Minneapolis. The initial bus driver was cool. Soft spoken gentleman that was really informative about what to expect on our route. There was an intermission point where we got to stop for a quick snack which was much appreciated and they had to swap out drivers. Most likely because the driver was about to go over his reccomended time. The second bus driver was a bit more grouchy from her vibe. You're never going to know what to expect when you're on the megabus. There's periods where select people want to be uncontrollably chatty. Crying babies etc. I do say the Megabus is better, cheaper than taking a plane. No issues walking to area, dealing with TSA, etc. I would reccomend

Canceled my trip 30 minutes before leaving for a holiday weekend without explanation. No better…read morethan greyhound.