Following the demise of our Primary Care Physician of over 30 years we thought it would be difficult to find a suitable replacement. It transpired that Dr Monroe not only exceeded our expectations in every way but so did his office staff which includes his wife, Mrs Monroe. The staff and Dr Monroe were always very welcoming, friendly and generous in many ways. It was Dr Monroe who discovered that I was in the early stages of an aggressive form of cancer, and following his referral and recommended treatment by an exceptional oncologist I was pronounced clear of the disease. I will always be grateful to Dr Monroe for his timely and thorough diagnosis of my condition. JPH MVH (very thankful wife) read more

This review is due to his front office support (which is family) Claudia is her name. She is NOTHING but offensive and rude and has no business in the medical industry where patient care and empathy is required. Dr. Monroe himself definitely has these attributes, however he's doing his business no favors by having her in a client facing role. I have now had to move doctor care due to her complete abolishment of my faith in this office for my care. Sad. read more

I had one of the worst experiences with this clinic. Important tests were left out of my blood work, even though I had clearly requested them. When I asked the nurse about their results, she said everything looked fine. The nurse repeatedly had to check her phone to answer even basic medical questions. If I wanted someone to Google things, I wouldn't pay a premium or involve my insurance. I was told the doctor would spend an hour discussing everything in detail. Instead, he walked in, asked if I had any questions, and left within 5-7 minutes. I asked him about those tests I had specifically requested, and only then did I - and he - realize they were never ordered. The nurse had simply given me inaccurate information. I was assured they would be added and that results would be sent shortly. Two weeks later - nothing. When I followed up, I was told the tests were never ordered and couldn't be done anymore because too much time had passed. I had to get bloodwork done again. This was an incredibly disorganized and disappointing experience. If you value your health, time, and money, I strongly advise going elsewhere. read more

Dr. Monroe was a delight. very nice man, went over every single item on my lab work, explained everything. He takes extra time with his patients and is very thorough. I enjoyed my visit and just thought he was really nice so I figured I should write a review! Would definitely visit again. read more

You are lucky to have Dr. Monroe and his staff by your side. This is long overdue. Dr. Monroe saved my mother's life more than one time. Every time she was at the hospital he visited and communicated with other doctors to be proactive in care for my mother. He is patient and kind, and his staff is top notch. My mother had a massive stroke in Oct 2019 then on April 28th 2022 she had a brain hemorrhage. She fell and I rushed her to Dr. Monroe not realizing in less than 2 hours my mothers and my life would change for ever. Dr. Monroe went into swift action and that is what gave me 7 more months with her. Dr. Monroe is my doctor as well and an awesome family practice. I am forever grateful to him and his staff and family. You want a doctor that cares and goes out of his way not just one time but every time. He is amazing and does not get enough praises or thank youuuu's for every for the care compassion and sympathy he gives on a regular basis. Shelly E. read more

I moved from Southern California a few years ago and I have been trying to find a doctor's office that I felt as comfortable and confident about ever since. Hasn't happened yet. I love this Dr. Monroe. He was our family doctor for years before we moved and we all loved him so much that I decided to Yelp about him :) Seriously, the greatest thing about the office is that for health care basics you can go here. Once I remember I went in for a really bad cold and he decided to do a chest x-ray in office (instead of sending me to the hospital like a lot of other doctors have to) and found out I had walking pneumonia. I was always able to trust his diagnosis and knew that if he thought it was beyond his scope then he would transfer me to someone else that he knew and trusted. I never realized how good we had it until we moved and had to find another doctor that would see the whole family and be a competent practitioner. Dr. Monroe and his office staff really do make you feel at home. read more

Dr. Monroe consistently goes above and beyond my expectations of a PCP. He is extremely knowledgeable and on numerous occasions has demonstrated an elite ability to remedy issues without me needing to see a specialist. read more

Dr. monroe is the BEST doctor. he's tough but he's knows what he's talking about. His staff are the BEST & FRIENDLY PEOPLE. ALL OF THEM MAKE YOU FEEL LIKE AT HOME. this how good he is: my mother-n-law has been going to UCI in orange, ca for over 25yrs. we have notice sometime last year she has not been looking good. one day she couldn't get out of bed, so we took her to see Dr. Monore. He ran all kinds of test admitted her into hospital. Thats where we found out that she has 6 x 6 tumor on her kidneys. She went through all the treatment. (march 3 2010) we just can understand that why UCI didn't discover this years ago. they say it take 4-6yrs for this size of tumor to grow. DR. MONROE YOU ARE THE BEST CARING DOCTOR! read more

This doctor overcharges and provides bad advise. His entire focus is to get you addicted to pharmaceuticals. I am required to get a physical for free each year by my insurance provider. I was told that Dr. Monroe and his staff knew how to get the most from this free physical, meaning that they are very thorough, but that they know how to ensure that the tests and procedures fall into what is covered by all the health insurance plans as a physical. I was told their might be a slight charge like 20-30 dollars if something came up that require a prescription. Hence, I trusted these thieves with my HSA card. Big mistake! I did not go into the doctor with any complaints or urgent issues. I did not bring up any issues or complaints. However, there was a thorough questionnaire that I answered honestly. The office then chose to not bill the appointment as a physical, so both the entire appointment and the blood tests were counted against my high deductible rate. Then the office started charging hundreds of dollars against my HSA without sending me a bill or even notifying me. These charges were an order of magnitude greater than the agreed upon charges. The insurance company stated that the whole appointment was not charged as a physical because something was found during the physical, but that meant nothing was considered part of my free physical. I was very clear that I wanted to do only what was covered by a physical. His medical advise showed a lack of knowledge and was reckless. He kept trying to push drugs that were not safe. He was pushing hard to get me on Lipitor, when my risk level was a fraction of someone my age. Then when I rejected that outright due the dangers, he suggest red rice yeast, which is very similar to the prescription drug with many of the same risks. Clearly, he wanted his kickback from the pharmaceutical companies, and he wanted to charge me more money. Then he suggested a starvation diet with half the calories of my maintenance amount, when I told him that my body-fat had gone from 12 to 15 % due to a car accident that limited my exercise intensity over the past year. He did not customize the diet, he just grabbed one that would starve a female to death. read more

I highly recommend Dr Monroe to anyone seeking a physician. I saw Dr Monroe for a routine physical. It was one of the best experiences I've ever had at a doctor. I was seen promptly, and got to spend a lot of time with Dr Monroe covering all aspects of my health. I felt like I got to spend plenty of time with him having all of my medical questions answered. Often times when visiting a doctor I am seen after a long wait, only to have the doctor rush through my visit. Not so with Dr Monroe. He was even able to see me for a follow-up visit the day after my labs / bloodwork came back! It was a great experience! read more

Dr Monroe is a CLASSIC Fantastic Physician. If you are looking for a genuine physician that is going to sit down with you, answer ALL you questions and go over ALL your lab results, this is the doctor for you. I strongly recommend and this is where I would take my family. Thank you Dr Monroe and wonderful staff for improving my life and health. read more

Dr. Monroe's patient care and follow through is stellar. I have going to see Dr. Monroe for over 14 years and have received genuine care and treatment. Having had Kaiser and other insurance before I know what less than average medical care is. Dr. Monroe remembers his patients and explains the process to you until you understand it. Will continue to see him. I moved to Pasadena for almost 6 years and would drive down for my check-ups and whenever I was ill. I highly recommend him. read more

I could not be more pleased with the great first time appointment I had with Dr. Monroe. He is probably one of the most down-to-earth and thorough doctors that I have had in a very long time. I did not feel rushed and he provided me with the important referrals that I needed, reviewed everything with me before I left, and his staff was also very friendly and professional. read more

Dr. Monroe is caring, attentive, and helpful. I'm always happy after I see him. He really spends time with each patient, and you never feel rushed. He also has a great sense of humor. My only complaint is that you can end up waiting a while to be seen--like an hour--if you book a midday appointment. I doubt other doctors are much better about that, though. read more

DO NOT COME HERE- INCOMPETENT STAFF Absolutely the most unprofessional set of receptionist. They called me a day before my "appointment" only to leave a voicemail that "they couldnt contact my provider so call them back". I try calling them back only to be given a busy line. By the time I was out of work, there business hours were closed so there goes that. I call them the next day [the day of my appointment] and they tell me they canceled it. Furious, I leave work early to confront them about why they canceled it and they said they "couldn't contact my provider". Instead of giving me the chance to give them more info about my provider, they chose to cancel it. How dare they. I could've paid them in cash or did the receptionist just assume that I'm too poor to use another form of payment rather than my medical provider. When i went into the office, I told them I have my providers info and they said they could take me. This is where I asked them "I have my info, why cant the doctor see me at the time agreed upon"? They then kept responding "your appointment was canceled" and the lead receptionist/nurse gave me attitude, stating that "the doctor cannot see you because hes seeing HIS patients". Am I not a patient the moment I walk through your office? I asked them to show me the paperwork/disclaimer showing me that they were allowed to cancel my appointment due to "lack of information". They have NOTHING of that sort. I took my leave, went to blue cross and told them about the situation and they AGREED that "that is really unprofessional and it seems they canceled it because they believe you hardly worth the effort". Well Dr. Monroe Mark, get some assistance or FIND PATIENT ATTENDANTS. If Im willing to wait more than 7 days for disappointment, Im sure they could've waited one more day. You dont have my business. read more

Very discouraged with the staff at Dr. Monroe's office. I called to schedule an appointment with a pushy woman who explained to me that she would need my benefits before my father can be seen the following week, which was fine and she went ahead and scheduled his appointment but when I called a couple days later, still giving them plenty of time to check benefits, a young woman answered and said my father was never booked an appointment since she hadn't recieved his benefits yet...??? And when I said I had his insurance info she said she didn't have that appt time available anymore and he was booked out three weeks...unbelievable!!! read more

Tried to schedule an appointment with this Dr but the front office staff is incompetent... They called me back day of appointment to confirm and when I asked how much it would be they said $200- I have great insurance with a relatively small deductible. I dont have a co-pay and do have free preventive care. I asked the gal on the phone what does this $200 include and what services or treatment am i receiving for the $200 and she said 1 hour of the Drs time.. I said ok, but WHAT service or treatment am i paying for, or am I paying $200 for the pleasure of meeting with this Dr.. She said yes... confused as could be I asked to speak to someone else and she wasn't much more help than the first lady.. I asked my free physical and she said yes but if you have high blood pressure, the Dr must treat you. HUH? So i cant make an appointment for a Physical that is included in my insurance without paying you $200? Sorry Dr Monroe- you and your incompetent, unclear and misleading staff are the reason i haven't been to a Dr is a few years.. Thanks but I will pass on this Dr.. The reviews looked good but if the folks that are handling my medical paper work cant give someone a straight answer over the phone chances are they are screwing something else up as well... read more

Wow. really??? I just called the office for an appointment but they refused to even see me because I don't have insurance. They don't take cash patients, the receptionist said. That's pretty discriminatory. :( read more

I have been going to Mark Monroe as my primary care physician for about ten years. Dr. Monroe is about as good as it gets. He really cares about his patients and really knows his stuff. Dr. Monroe cured a sinus condition that I had been dealing with to no avail for a decade or more. I have never gone to see Dr. Monroe without being glad that I did -- on one occasion he identified a condition that I was unaware of, and cured it on the spot. This is medicine the way it is supposed to be, used to be, and may never be again now that the Government is trying to screw it up. read more

I tried to schedule an appointment this morning, since this office was the closest to my training center. My usual primary care doctor is in orange and out of the way. I was asked for my type of health insurance and declined the appointment because they "didn't have enough time". I find this very strange since I have exceptional insurance and was seen by another Doctor 2 months ago who took me in a heartbeat. Very unprofessional way to run business and front office staff is incompetent. read more