Worse service and very rude GM, Holly,
My issue started when I went to pick up my dress, I paid and picked it up to see that one of the straps was broken and was only connected with a safety pin (as if I am going to miss that). The lady apologized and said she will send it to alterations and I will not owe anything, I thought to myself ya of course you broke it you fix it. The lady said the General manager will call me on Tuesday since Monday was memorial day weekend. A whole week passed never heard anything, I called to see what is going on and this time I was promised that the GM will call me. She did call that evening, I told her I was waiting for her phone call last week she said I called and left you a message, (B.S. Never happened) I said I never got anything she said " I am telling you I called and left a message" , she repeated it 3 times with a really rude attitude. She told me they need to send it to alterations ( it was still not sent) and wait for it. Couple of weeks passed I did not hear anything , last week I emailed her to see the status and was emailed back "they needed to order the piece and it was taking 3 weeks" You can find the piece at Jo Ann Fabrics, Walmart , Target.
Holly the GM said she will credit my account to 50% of the amount. I paid $10 for dry cleaning the dress, she said it in a way that I was not sure whether she meant to refund $5 or keep it for the future , that is a joke as if I will ever take anything there again.
I went to pick up my dress, it was fixed, I did not pay anything, the lady that helped me was really nice and when I told her that I never saw the refund on my statement she validated my thoughts that it is for future dry cleaning.
Well Miss Holly, you can save this $5 "for my future dry clean" because there will be no future dry clean with you. Worse service, bad attitude, total negligence and procrastination.
Save your money guys and take it to a respectable place.
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