Another very good experience at Hari's today. My Lexus…read moreneeded a NYS Inspection and Oil Change. I arrived for my appointment and was told the customer before me needed unexpected work done. Robert, the outstanding mechanic who has worked there for twenty years, apologized for the delay. I was offered and accepted a ride to my nearby home to wait. Two and a half hours later, the work was completed. I was given a ride back to the garage. I call this excellent customer service. And that is one reason why we support an independent service provider rather than a dealer. Plus, the cost is considerably less than for work at a dealership. At Hari's, communication with customer, attention to customer needs, and expertise in servicing cars are all superior to most dealerships. I believe I am getting a fair and accurate appraisal of work that needs to be done. Whereas, at the dealership, I feel the bill is padded with extra work that is unnecessary. Plus, I am supporting an independently owned local business that resides in my community. A "WIN" all around.

I dropped my car off on a Friday stating that the cabin of the car was filling with exhaust. They…read moresaid that the exhaust smell was coming from a leaking oil seal which required the transmission to be removed to fix. 2 weeks later, I picked my car up on a Friday at closing and paid $3,300. Within 2 minutes driving down the road, my cabin was again filled with the same exhaust smell and the car now also had a slight vibration that wasn't there before. I dropped the car back off that night after closing. When I called Saturday morning, I was told that they did not have time to look at it that day. On Monday, I stopped on the way home from work. The owner was in the process of looking under the hood of my car. When I approached and started to discuss the issue with my car he became very aggressive in his demeanor and tone of voice. Never once did I ask for a refund on the work that was done (that didn't fix the problem I brought the car in for) nor did I accuse them making up a problem that didn't exist. I simply wanted the issue I brought the car in for to be done promptly since I was now on week 3 without a car. The owner made me feel very uncomfortable to the point I started to cry so I excused myself and left. The owner followed up a half hour later via phone call, speaking very nicely to me, sharing the great news that the parts needed to fix the original problem would run me around $50 and they had discovered the vibration was due to a loose bolt that was now tightened and fixed. We picked the car up Friday and I was informed they charged me 1/2 the labor bringing this new additional bill to $270 for a total of $3,570. Paying so much when the original issue was under $500 definitely isn't ideal. However, that is not the reason for my low review. For me, I feel they should have checked that the original problem was fixed before giving it back to me the first time. The biggest issue was how I was treated by the owner. I would not want anyone else to have to experience that I had. The other two workers were very polite and respectful.

I needed a trailer hitch installed on my vehicle and another shop recommended this place. When I…read moredropped my var off I also asked for them to perform a NYS Inspection, knowing that I might need some brake work. It turns out I needed a lot of brake work, as well as a few other things to the exhaust. It wasn't cheap by any stretch but Mike was always honest on the phone and we talked through different options. His estimate seemed reasonable, and he was actually able to save some parts which reduced the cost. Who likes a large car repair bill? Not me. But, if I had to describe this place in one word it would be "honest". I never got the impression that they were upselling me anything, and they were always available to talk on the phone. I just wish they were located closer to my house.

Was referred to JD Tire for major exhaust REPAIR but was told the repair I was requesting was far…read moretoo extensive for them to undertake. They referred me to a custom exhaust business in the area that dealt with custom exhaust design/replacement - one-of-a-kind fixes. I left with the custom shop referral and a replaced blown fuse, no charge. I'll be back because they sell the brand of tires I use (Continental) and they have a very comfortable waiting room area where you can watch old Andy Griffith reruns!

On my way to work this morning (Monday) my Jeep started to shake uncontrollably!! Pulled over only…read moreto realize I had 3 snapped wheel studs on my drivers side front tire. After getting towed to a shop that my tow truck driver recommended I entered Lenny's Tire Service 20 minutes prior to opening. I was greeted immediately and I explained my situation and they said they were booked until Thursday but wouldn't leave me stranded and would fix my wheel studs. I explained that I was going to purchase new tires after work that day and would appreciate it if they could do it since I was already there. Again I was told they were booked until Thursday. After speaking with them for a little while I was picking out new tires waiting for all the guys to show up. Hours later Napa had delivered the wheel studs I was being shown other issues I had with my vehicle while they were mounting and balancing my new tires. I showed up out of the blue to a business who's phone never stopped ringing with a steady influx of regular customers and I didn't wait. They got me right in fixed the issues informed me of other issues to keep in mind and got me back on the road at a very reasonable price!! I would highly recommend this business!! The mechanic I use is small town family business man and I was reminded of that from the minute I walked into Lenny's! Very friendly, efficient, affordable and honest!! I will definitely go back if I'm in the area and in need of service!!

They are a bunch of rip-off artists go in for a front end alignment and because they feel like they…read morecan just tell you you need $700 worth of work that you don't need that they can get it I left and I'll never be back and I'll never recommend them to anybody ever. One of the things that they said that I needed was new struts on the front of my car I have brand new struts on the front of my car I was there when they put them in and I know they're brand new so they were just trying to get more money and going to a garage like that is a rip off.

I brought my truck in to remove a few small surface rust spots. The price was reasonable and the…read morework was completed earlier than initially estimated. The color match appears flawless and the areas look as good as new. It wasn't part of the work I requested, but Frank & Sons took the initiative and touched up a few small scratches/nicks for no additional cost. As an added bonus, the truck was detailed inside and out when I picked it up. Nice! Good people, great service and highly recommended.

I drove my car away and all the dash lights were on. When I called to ask they said bring it over,…read moreand then proceeded to ignore me while I waited patiently. Good customer service is: "mam, this might take an hour, are you okay to wait?" how they treated us was NOT good customer service, they ignored me and said "someone's coming" for 45 minutes. I guess once the repairs are paid for customer service goes out the window at this place!

A friend of mine recommended Auto Solutions a couple of months ago when I needed to get my 2007…read moreMazda 3 hatchback a tune-up. I love my car so much, and if I can get a few more years our of it, I'd be happy. She said they're great, reasonably priced, and do not try to swindle their customers with unnecessary repairs. So I decided to check them out. Upon entering, I was greeted by the nicest receptionist I may have ever met. She had a great smile, was friendly, and was professional but still laid back. I explained what I needed, which included looking at why my engine light was on, check my shocks (because my car made very loud noises with every little bump in the road), and anything else they could find. Then I wanted an estimate and we'd discuss next steps. Made an appointment for the upcoming Thursday, left my car overnight, keys in the Dropbox, and they'd look at it in the morning. Got the estimate a few days later than anticipated, because the mechanic is always SUPER busy, then scheduled a pickup. Turned out that I needed new tires (which was not a surprise), my shocks were dead (hence the loud banging whenever I drove over a little bump), and my heater was on the fritz (the engine light). Spoke to the mechanic, and he said he could have my car ready by the following evening. So I said let's do all work as a holiday treat to myself. Picked up my car after work the following day, met up with the mechanic, and he went over everything with me. To my surprise, and due to an error, they even did a little extra work and didn't charge me for it! When I drove my car home, it felt like it was brand new, and if it wasn't for my "dog blankets" protecting my car seats, I would think that I just drove it off the sales lot. Overall, Auto Solutions is a place I will continue to go back to. The professionalism mixed with a laid-back personal approach, really made me feel at ease. Not charging me for some extra work that was done was a very nice holiday gift from them, and I am very grateful. Be fair warned, if you are a type A personality, and need everything quickly laid out in front of you, in a very specific time frame, they may not be your first choice. But if you have a little time on your hands, I will always highly recommend them.

Love these guys. Friendly, speedy and they are good at their jobs. Go see them. You will love them…read moretoo.

We needed tire replacement and state vehicle safety and emission inspection, and had a positive…read moreexperience with these guys. It was easy enough to call for an appointment within 24 hours, and they kept close to the estimated time needed for what needed done. The price on the tires seemed competitive, and they had the exact kind we needed delivered in time for everyone element to be taken care of without delay. An icing on the cake was the friendliness of the staff who helped us at the desk. The building appeared well maintained and the showroom was spacious and clean. The chairs in the waiting room were surprisingly comfy. All in all, I would recommend this Warren Tire Service Center.

more than a few times, I've had to come in at the 11th hour for something car-related. Matt and his…read moreteam always find a way to assist and get me out the door in a timely fashion. These lads are first rate!

This is my first time at Tire Warehouse. I tried getting my vehicle in several other places. They…read moregot me in right away to look at my jeep. It's making a clunking sound in the front right end. Spent less than an hour there and they got me free estimate, took me to the garage and showed me exactly what's wrong with it, and gave me a coupon to use toward the repair. Very good! I'm buying my tires from there for sure. I'm having a second opinion done on the rest of the vehicle tomorrow. I will update this review accordingly.

I called one day in advance. Very polite staff gave exact location. Told me no appointment…read morenecessary. Went on a Saturday and was told the car would be ready in 40 minutes. It was ready in 35 minutes. Excellent service. Clean shop and pleasant waiting area. Family owned. I would rather give my business to them than a chain. I will use them again!

This is the most honest automotive repair facility I have every had the pleasure of dealing with…read more The expert advice from professionals you can trust. From the front counter to the auto technicians I cannot find the correct words to say how pleased I have been with all the services performed to my vehicles over the past 6 years. Joel is top notch and always a professional with his customer service. I went in with concerns of a check engine light a few years ago and they corrected the malfunction for what I considered a very reasonable price, I returned with my Ford Escape SUV and they went above and beyond the diagnostic time to find the answers to my situation. When it came to billing me for the service, they again were incredibly fair and charged me a flat rate which I knew was well below the actual time spent by the tech. I never question the estimate or if work is needed with this shop. I trust them and their services. Thank You Caruso's , for being an honest, fair and friendly neighborhood repair facility. We are blessed to have you in our community and I wish you all continued successes for many years to come.

Very helpful bunch with their honest pricing and assessments. I have already recommended this shop…read moreto people who live in the area.