I've really had to consider this review before posting as this was for my daughter's Sweet 16 Birthday and really dislike that we were treated the way we were, time wise for her special event.
We went into the restaurant and had lunch. We decided to schedule for her event. Left a couple messages for the owner to return my call as he is the one who makes catering reservations. Upon hearing from him, I confirmed with him date and time, 6 to 730-8:00pm. We went to the restaurant to make the 3 meat choices etc. The minimum is for for 50 people, we knew we had 40-42 people, so I had no problem paying for the 50 people as we could do breakfast burritos for morning.
Owner arrived with 2 workers asked where they would set up, asked me for plates and payment. I gave him plates and the money as he was promptly gone as workers setup, ready to serve at 6.
They were prompt and ready to go. Our Birthday girls started the dinner line around 6:10 and I sat down to eat at 6:40, along with her father. At 6:45, final call was shouted out to us and our guest. I promptly said I believe Eddie said you all would be here at least til 7:30. The worker called Eddie in front of everyone and then politely told me across the room, yeah Eddie said 7:30 is fine. I told both workers they were welcome to step inside and warm up as it was the coldest night we had seen this season, they said no, they were over the grill and steamer and warm enough.
I then had family come out and say they were wrapping everything up and grill was off. I walked out at 6:53, mind you that was directly after worker just said he confirmed 7:30. I told the worker, all our guest haven't eaten yet, I have people who have not arrived and are about 15 minutes out. My food is now cold as I have been dealing with this and not sitting down eating. He said grill was already off, so I asked for the left overs to be put in buffet containers so I could feed my guest. He tells me he can't, that's a Eddie thing.
Eddie comes walking up clapping hands saying let's go let's go, it's cold out here and we gotta go. That was at 6:58. Workers tells him, I was asking for leftovers as they only served 35. Eddie says give her the 15 dishes, as worker counts out 15 scoops of beans, 15 scoops of rice etc. They were GONE!!!
Our final guest arrive and guest are wanting 2nd, go in and we were left no taco shells.
So now I'm left breaking out breakfast burrito shells that I had for the next day and trying to heat them up for new arrivals.
All 3 meats were great, beans and rice were bland. Customer service was completely unfair.
It's been 9 days and I'm still fretting as it simply was not right. What a damper for such a beautiful evening, for such a beautiful girl and all the hard work we all put into her night. Fretting is a kind word here as I'm really angry.
A phone call would be more then appreciated as we are a hard working family with honesty and integrity, and this really bothers me that a local hometown establishment would act in such a manner. read more