I had my blood drawn at their facility for an annual physical and they sent it to the wrong lab,…read morewhich is out of network. The instructions on what lab to use are very clear. They did not use the insurance company's preferred lab. Given that it was a routine annual physical, there was no reason to send it out of network. The first person I spoke to at Carolina Primary Care admitted that they had made a mistake and that they would rectify it. But she could not do anything until her manager had approved that they would pay for the lab bill. I was told to come back the following week. When I return to the office, the receptionist is gone and I have to face Litia, the most lazy office manager I have ever seen in my life. I explained the issue to her, but she just shrug her shoulders while looking annoyed and said: "there is nothing I can do, maybe we make mistake, but we are not responsible". I told her that they had sent blood to out of network lab, and asked if she had read the copy of the lab bill that I had left three days earlier. Litia's response: " bill is somewhere, I don't look at it, I am very busy". I was told to call back the next day, and when I did I was passed on to a lab technician and Litia no longer wants to discuss my issue. The lab technician tells me my insurance has been inactive for years. Which is absurd, because I have been going to care providers with no insurance issues whatsoever and paying my premiums. This lab technician goes on to tell me that all claims that have been paid over the course of years must have been paid in error. I call the insurance company and speak to three different people who all confirm that I had coverage for the date in question. Still, Carolina Primary Care do not believe me and accuse me of not having insurance. I tell them, if that is the case, how come the out of network coverage was applied to the bill? Carolina Primary Care refuse to answer to that. I ask, how come the doctor herself was paid in full for the actual physical exam I had on the same day that blood was drawn if there was no insurance coverage. Carolina Primary Care refused to answer to that. I tell them that they would have confirmed active coverage at the day of service. Carolina Primary Care refused to comment to that. Repeatedly, I ask Carolina Primary Care to explain why they sent out of network. They tell me it doesn't matter, which clearly shows that they don't understand the difference between in network and out of network. The office manager keeps telling me, insurance will still accept, and that the rate is the same in and out of network! How incompetent! I ask her to call the insurance company in front of me so that we can sort the issue out once and for all together so that patient, insurance company and care provider is on the same page. She refuses and tells me she is busy and claims that it would take hours to call. There was one patient waiting to be seen in the office and their phone was not ringing a single time. At this point I had already been back and forth with them for a week. The office manager is not busy, just incredibly lazy and passive aggressive. The insurance company confirmed multiple times that they haven't had a contract with this lab for years, which is why I received an out of network bill. Carolina Primary Care told me that insurance companies terminates contracts with the same labs many times per year, which is complete nonsense. Sending patients out of network when it is not deemed necessary is against the guidelines from the insurance company and also a violation of contract between insurance company and care provider.

Dr. Bhavani (Carolina Primary Care) is our Primary Care Physician for the past three years. They…read moreare a very friendly, professional and very considerate to their patients. I would recommend Dr. Bhavani and Carolina Primary Care, without hesitation. Keep up the good work.

Dr. Kareem is sweet and she really takes the time to listen to you and make suggestions for your…read morehealth. I recommend her! I now have been seeing her for 3 years. She is attentive and a real advocate for me. I'm now much healthier and off medications. Thank you Dr. Kareem!

Our family can't say enough good things about Dr. Kareem. She is extremely thorough yet very…read morepersonable. We trust her guidance having been patients for a little more than a year, and I almost hate writing such a positive review for fear that she will become too popular and busy!

My mom gets quite good care here from Dr. Karim Abdul Farath who literally saved her life in…read moreJanuary 2022 and I am so grateful to her and my psychiatrist. Without their help my mom wouldn't be alive today and on to her next existence. Makes me very emotional just thinking of that so I am really grateful to the doctor and the staff for literally saving my mothers precious life.

They are not open Saturday. This listing is incorrect. I needed an urgent appointment, but they…read morewere not available when I needed them.

The staff is incredible from the front desk, to the nurses, the phlebotomist to the Doctor and NP…read more I am so glad I fell into this place and grateful for their presence in my life!

Speedy, knowledgeable and caring. Staff is great too. My blood draw was nearly painless.read more

I've been seeing Dr. Sundaram since late 2024. I like her and she has good knowledge and good…read moreinterpersonal skills. Her nurse is always nice, too. I always have to wait in line to check in. The front desk staff is always different. Today the woman who checked me in had such a strong accent I had trouble understanding her. Their number one concern is insurance. You cannot be seen without it. I needed to pay a $150 deposit since I had a high deductible plan and my appointment would "definitely cost more than that." Always a new policy each time I come. The front desk does not welcome patients by name. They won't do bloodwork in advance, but the lab is just upstairs and they do walk-ins, so it's convenient. The checkout desk person Unica is fun and friendly and always uses my name. Overall it meets my needs as long as my doc is there.

I have come here for about 4 years and never had a problem. They also took care of my 92 year old…read moremom with such kindness. My long time provider left after the birth of her child but everyone I have seen since has been good. I called this morning and got an appointment 3 hours later. I have noticed the overall staff does change frequently and I miss some of the old staff, but have not had any problems at all. I will continue here.

With stable employment, I'm finally taking advantage of insurance and taking care of myself…read more I scheduled an annual physical with a nurse practitioner here. As a new patient, onboarding was straightforward; I answered all the questions online before my appointment, and also did eCheckin through the MyChart 2 days before. On arrival, everyone is screened in the lobby for Covid. At checkin, I gave my eCheckin printout which appeared to make it simpler for the staff member as she only had a few questions to ask after. My appointment started on time. They checked my vitals, then the NP came in and spent about 20 minutes with me. Since I'm pretty healthy (knock on wood) there wasn't too much to discuss. I very much appreciated the lab person who efficiently got my blood drawn. My tiny veins didn't phase her; she got me on her first try!

What an amazing facility... extremely clean and well laid out (chairs are 6ft apart), stand here…read moresigns in the floor, and 2 people doing the covid screening at the Main entrance. The bathrooms are clean... water is touch free, towels are touch free... just wish the soap dispenser was also touch free (it's push style) Each desk has a privacy partition separating them from each other. Check in was very nice and easy, and if you use mychart, then you can save time and do the check in online. The inside is clean, and the staff was awesome...

I appreciate Charlotte and the attention she pays to me and my issue whenever I come for an…read moreappointmenT. I have been to the Cary office multiple times for the same issues but charlotte dove in deeper and discovered more than the others would care to. I would recommend her to anyone that really wants to know what their body is telling them !

If I could give this clinic 0 stars I would. This is a poorly managed practice, and I don't…read morerecommend it. I scheduled an appointment as a new patient to establish care around two weeks ago. When scheduling the appointment, I had to call back three different times to get the pre appointment paperwork emailed to me and I still never received it. I also never received a confirmation text/email for my appointment until the day before. All three times I called back I asked my appointment time and it was changed by five to ten minutes every time I called. I thought to myself "okay whatever they need to push me back five minutes", but professional courtesy is to say that and not change the appointment time on your own whim. They do not do well with appointments from what I saw in clinic today either. I arrived and was handed the paperwork in exchange for my license and insurance card. When I started filling it out, the receptionist said she found my coverage plan, but I don't have an active plan. I told her I'd look on my insurance website to see if my card was different. After fifteen minutes of searching fruitlessly, I asked her if I could have my insurance card back. She then told me she already found my plan after I sat back down to look on the website. I asked if I should be filling out the paperwork then, since she didn't notify me she had found my full coverage. She acted irritated that I hadn't already completed it yet! I sat back down to complete the paperwork and was then notified by reception that I don't have coverage...what? We had just finished this up and now, twenty minutes after my appointment time, they miraculously can't find me again. Absolutely ridiculous! She got her manager (who was so passive aggressive) and found my coverage but insisted I only had vision benefits. At this point I didn't even want the appointment anymore! The manager talked over me whenever I discussed concern and told me that "every other provider must've not looked thoroughly and just ran it through". I have had the same insurance for two years. I've had no issues with any other provider I've seen, or my insurance for that matter. I told them I'd contact my insurance and the manager then told me I had to reschedule because it's too far past my appointment time. I tried explaining that I called repeatedly for the pre paperwork so this exact thing wouldn't happen and she offered to provide sent receipts of the emails. This practice is poorly managed and the front desk needs to be further trained in healthcare. How is it that my plans inactive, then I'm covered, then I'm not, then I am again, but partially? Too much wishy washiness for me, I'll find another doctor. That being said, I don't know about the quality of the providers or their care. But if it's anything like their reception team, steer clear!

I am a recent Raleigh transplant and finding just the right doctor was a bit of a challenge for me…read more Luckily, I found Dr. Mack and I am so glad I didn't give up on the hunt! Her office staff is professional and friendly and they never over schedule so there is never any wait. Dr. Mackenzie is easy to talk to, incredibly knowledgeable and takes the time to listen and explain everything to me.

Dr Mackenzie is very knowledgable in all areas of general medicine. The nurses are nice and…read morehelpful. The staff returns phone calls quickly and can frequently accommodate urgent or last minute appointments. Their practice is covered by my insurance almost fully which is awesome! More importantly, she diagnosed an important medical condition that no one else ever caught. I am very grateful for that and her helping me maintain it. Very grateful.

I also had the same problem. I usually went to Davida Griffin and she has gone to another…read morepractice. At least they take my market insurance!! I found out the day before my appt. I was really upset about that.

Love PA Katie Lukasik ....vote or new management pending. I have found her thorough,smart, and well…read moreinformed, I would follow her anywhere.

Thanks! I came here for my COVID vaccine. Appointment system using My Chart Wake Med was easy to…read morefollow once registered. I got an appointment quickly. A bit better signage could direct you to the third floor for the vaccine. I really wish buildings that provide health care would design their stairwells to encourage patients to use them instead of the elevator. This building is new but still has unwelcoming stairwells that seem more like maintenance corridors or fire escapes and not common spaces to be used by all. Wait was minimal (10 minutes). I felt safe as cleaning and social distancing was obviously taking place in the waiting room. Shot was quick, and the a mandated 20 minute wait to screen any reactions. I was offered help if needed to schedule second appointment, but again My Chart was easy to navigate and I'm ready to be shot again soon.