Great customer service, made the process fast and easy, highly recommended…read more Thanks for the help

Great experience here with their services, Annette was very…read morehelpful and is friendly with a great attitude. Definitely recommend.

I usually go here to send money to my family Samoa throws gg western union! I don't really have…read moreany issues besides the lines. There is always just 1 person working which is a nice black lady or an Asian man. But they never have enough people to accommodate their customers. Sometimes you'll be standing in line for like 30 minutes because the person in front of you doesn't know what they want. I've also gotten a payday small loan here before. Never any issues about that portion. I just feel like the customer service needs to improve a lot better! Overall they have nice staff and seats inside! So I guess it's not too bad!

The worst loan service the contract states you will be paying double the amount of the loan the…read morefull payment only goes to interest only don't do it not worth it you'll pay double not worth it

Very friendly, very helpful.Thank you , christy You have always been very hopeful.\n Gotta say this…read moreis the best experience I've had.\n Great place.

Kristy had been so great and helpful here, I recommend Ace for your check cashing needs!read more

Robert is great, the only thing are the fees added to the amount that was due, I did not read the…read moreform and now I have been stuck paying the interest for months. I hope to get out of it soon but wish this would of been explained to me. Please read before you sign forms.

This place is a ripoff an the man here try to give me a $100.00 and try to go into my checking…read moreaccount and advise anyone not to go here if you don't want to get ripoff. Take my advice don't go to this awful place and if you are American you will get ripoff for sure and i think the name was Robert and he is the man that will cheat you.

I'm convinced that this is THE ONLY location in all of Chase that requires their employees to…read morerecount pre-strapped 5's. I've been to so many other Chase locations and nobody has ever recounted them with the machine in front of me. The crazier shit is that every single time I've been to this location they ran all the money back through the counter and encountered some kind of jam so they had to recount every fucking dollar over again. This location has consistently been the longest wait time for fucking deposits. Just go to any other Chase if you're depositing large amounts. I literally am given 100 and 500 straps from other Chase banks BECAUSE they don't require employees to recount that shit in front of customers. They don't hand out straps for 10's BECAUSE that would be the starting denomination to verify in front of customers that what they're giving is correct. Otherwise why the fuck would they hand out 500 straps? Fuck this location. Today, Mai Nguyen had to recount $12k in cash three times over, causing a huge line and then by the end of it claimed that I was short $500. I deliberately never tell the tellers how much I am depositing until the very end in order to avoid this kind of thing. How can I come in short of anything if I never told you my expected total deposit to begin with? Fucking bullshit. I told her that the amount she counted and verified with me the first time around was in fact the correct amount... If at the start I didn't tell you my total and you read me back my exact total by the end of the transaction then I know you counted it correctly. But if you tell me a total that doesn't match my expected total then you clearly counted wrong. Since she verified the correct amount with me the first time around already I have no fucking clue what inspired her to recount the cash. Like lady, I already said yes that is the correct fucking total. Why are you recounting it another two times and then claiming I am short $500? Like imagine not being told an expected deposit amount and then counting to 12k then telling the customer there's 12k total here. The customer says yup that's correct... Then you for some reason decide to recount it anyway and then have the audacity to say theres only 11.5k, you're short 500. That's essentially what happened here today. What do you fucking mean I'm short 500? You literally just counted to 12k in front of me. I didn't fucking reach through the glass and steal $500 back from you while you were distracted recounting the cash for the 5th fucking time or some shit. How could the total have possibly changed? In the end she had to recount it again to make sure that I wasn't 500 short. After she found out that I wasn't actually short $500 I asked what the issue was that caused her to believe I was 500 short and she said, "It's okay". What the fuck do you mean it's okay? What fucking mistake did you make? I want to fucking know so we can prevent it from happening again in the future. Or were you perhaps just trying to steal $500 from me? Biggest fucking waste of time ever to make a simple fucking deposit. Any other Chase location wouldn't have this issue cause they never have to count your pre-strapped cash. Why the fuck do I bother wasting time at home counting and strapping the cash if you're gonna recount it in front of me anyway? Close this branch down. Just look at the reviews! This location sucks and only exists to stain Chase's reputation.

On July 10, 2025, I went to a Chase ATM to deposit cash. I made two deposits. The first deposit of…read more$700 was successfully processed. The second deposit of $5,300 caused the ATM to encounter an error. The transaction was not processed, and the ATM did not return my cash. I immediately contacted Chase and reported the issue. I followed up multiple times, but Chase denied my claim and did not return the missing funds. I also requested the ATM camera footage from the time of the transaction, but Chase refused to provide it. I believe the bank has not properly investigated this matter. I am requesting assistance from the CFPB to ensure a fair review of my case and to have my missing $5,300 returned.

Helped by the wonderful Lany today. She was on the floor greeting customers who entered and did not…read morehesitate to jump to a teller's station when it got busy. As a customer during the lunch rush, I so appreciate this!

DEMEANING EMPLOYEES GIVE PREFERENTIAL TREATMENT TO PEOPLE OF PREFERRED SKIN TONE!!! If you're a…read moreminority don't bother coming here you will be overlooked. I came in and got skipped by the young lady whose office door is directly straight from making a left turn after entering. She saw me waiting alone, then came back and chose to provide service for a white lady her preference who came after me and she wasn't called by her name so I know she didn't have an appointment as I'm sure she will try to use that excuse to avoid accountability. I'm not surprised I've been treated like this my whole life by the beautiful oriental culture.

Great service Lorena was very helpful!! Very professional and she answered every question.. thank…read moreyou Lorena for such of customer service .

They are awesome! Excellent Customer service. Great staff! Great rates. Easy to open an account.read more

I bought a 3 month CD and try out for 3 months. I will update my comments after 3 months.read more

Had a great first experience at BlueVault! I found them online and was impressed by their website…read moreand their transparency. I called the Orange County location and spoke with Duke. He gave me quotes for my silver bars over the phone so I knew what to expect when I came in person to sell. BlueVault is located at Bella Terra right next to the AT&T store. I was extremely impressed with its security measures and cleanliness. Duke and Ryan (who appraised my silver in person) were extremely professional and made the process easy! I left within 5 minutes of walking in and plan on coming back to sell additional pieces. For those that want to store their collections, they have vault space available. They also are a place to buy if you're looking to expand. Excited to continue my relationship with BlueVault. Highly recommend!

Selling more expensive compare with other stores such as jewelry stores in Bolsa, westminster CA…read more Not a best place in Orange county , need lots of improvement

Not the best. I had to wait 15-20 minutes just to pull out cash out of savings…read moreFor off work as soon as they opened walked right in to a teller and the teller I could tell was new and doesn't know what she's doing and was needing a lot of assistance. I was told to wait and be seated however no seats are available since everyone showed up at opening hours

I would like to thank Kathleen Le, Associate Personal Banker…read more She is very professional, follow up with customer for all important information. Also Van Nguyen, Associate Personal Banker, a knowledgeable, nice, friendly staff.