Buyer beware! If I could give a negative star review I would. This is a beautiful boutique with some gorgeous items; however their customer service is absolutely atrocious. I had made a purchase of a beautiful bracelet in April 2022 and days later, the very first time wearing it- the stone fell off the charm. I reached out by phone and spoke with a store associate who let me know that a manager would get back to me. I did receive a phone call about a week later from Cecilia, who left a voicemail telling me to contact the company who made the bracelet directly. While I found that odd, I could not make out the name of the company in her voicemail and so I followed up with an email to ask for clarification. I never got a reply back, and subsequently sent multiple unanswered emails to find out what to do or the status of a replacement or refund of a bracelet that they sold me. I would have even taken store credit but it was not even offered. The only reply I got was that they were sorry I was dissatisfied with the way they were handling it, and that they were (finally) trying to get a hold of the company to see if they would send me a replacement themselves. Months of emails that I had sent went unanswered, and I finally figured out the company which produced the bracelet myself. I emailed the company this week and one of their representatives replied immediately, and was absolutely appalled that I was treated this way. They resolved the issue by sending me a $100 credit to their company and are even working on sending me a replacement. I was happy to shop at Monelle, as we all know small businesses especially need support these days. It's a shame that this business deceived me to believe that I needed to contact their vendor, and that they eventually were doing it on my behalf. I have never in my life experienced such poor, and exceptionally inappropriate customer service. I'm not one to write reviews... however, seeing how Monelle actually achieved what they wanted all along- they kept my money and allowed their vendor to foot the bill (and made me do the leg work) I needed to warn anyone who may be reading this and is considering this shop. Terrible terrible terrible experience. read more