Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all…read moreoperate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

I've been using B&T for about four years now since they installed an entire HVAC system in my…read moretownhome, along with putting in a second zone upstairs. I have nothing but good things to say about Aaron and his team. They are honest, on time, professional, and tidy. I have never felt like they are trying to upsell me, even as a single female. I think it's a good sign when employees stick around, and several of them have been there for years (Johnathan is great!).

While many reviews state positive experiences, I would like to point out the negative experience I…read morehad with Aaron, the owner of B & T HVAC Service. We had been a long-standing customer since 2020. They repaired our HVAC several times over the past years. Recently, our air conditioning stopped working and we contacted them. The technician informed us we needed a new unit. We would have happily had B&T install the unit, except for the attitude of the owner when questioned about the invoice for the service call. They charged us for the following: Service Call $99.44 + Labor Rates $89.44 + Gas/Trip/Admin $17.41 - All to tell us we cannot repair the air conditioner and would need a new unit starting at $14,016.05. The owner argued with me for 30+ minutes on the phone and refused to refund the service call even if I purchased a new unit from them. In the meantime, I contacted Boer Brothers who sent a technician to check our air conditioning unit. We were told we needed to replace our existing unit and were not charged for the service call whether or not they replaced the unit. This review is strictly directed toward the owner of B & T HVAC and his extremely poor treatment of a long standing customer. I suppose if you do not question any of their nickel and dime charges, you may have a better experience than we had.

Sam and Adil have fixed my HVAC systems twice. Their response time, pricing, and customer service…read morewere excellent. Also, they are laser focused on fixing your problem rather than trying to sell you parts or a new system that you don't need. I highly recommend them as competent, honest, and trustworthy businessmen!

You will never find more professional, hard working, honest guys. All three of the gentlemen that…read moreI met were absolutely wonderful, in all aspects. None of my friends could give me the name of a great Hvac company and I had been burnt by another company that I hired last year to install my unit. These guys cleaned up his mess and gave a singLe Mom a break! If you need Hvac work done you have got to call Sam or Akram! I would bet a free haircut that you will love their work, their price and their timely responses and follow up! Thank you Service Medic! All three of you ROCK!!! Be BLessed

My A/C has been running wonderfully well since calling this business! Timely and reliable…read more Affordable too! I highly recommend them!

Showed up in minutes, explained the issues, great service and fair price. Highly recommendread more

I had to great a new heating an air today and Trogdon Heating and Air came out and installed it…read more The staff that came were so very polite and professional. They cleaned up everything and answered every question I had. I have had to call them many times and they came immediately. They are an honest company and I would recommend them to any one needing any work done. Thank you Wayne Burke and your amazing crew.

They were able to send a tech out within hours of my call to repair my AC. They were thorough and…read morecourteous. I would recommend.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.