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Chris' Heating And Cooling

3.0 (2 reviews)
Closed • 7:30 am - 5:00 pm

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6 years ago

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Comfort First Heating and Cooling - Reliable HVAC, plumbing, and electrical services in Sanford to keep your home safe, efficient, and running smoothly.

Comfort First Heating and Cooling

(87 reviews)

This review is ONLY REGARDING REPAIR CALLS!! A little after…read more8 AM this morning I called back, explained to the customer service person what had happened and how I had not received any phone calls after calling multiple times. I finally get a call back about 915 this morning. They were trying to schedule my appointment for Monday. They explained that they were booked up, and how Monday was the earliest they had. When I explained that I had paid a lot of money for this unit and how I have had three problems with the unit in the last year and a half, they said "we moved some things around, so somebody will be able to come out there today and quick. So the guy came, and apparently the plan was to only "look" and see what the problem was. The guy said somebody would be out Monday or Tuesday to fix the problem. At no point did they tell me todays appointment was going to be a "diagnostic call". I was misled into believing they would fix the problem today. Because I bought my thermostat with mY HVAC there was a warranty on my thermostat. This was the only reason I did not replace it myself. Yes Comfort First Heating & Air had really good customer service during the sale portion, but once the sale was finalized their customer service has lacked. UPDATE: after speaking with Joe L. The service manager he was able to correct part of the problem. Joe was friendly and quick to take action. Thank you, Joe.

They were supposed to come between 9am and 1pm. I was supposed to be the first stop due to my job…read moremeeting. They never came in that time frame. I am getting tired of the stupid Maddie AI. I will not renew my contract with this company if they can't even have a human talk to me. It's disrespectful to not show up and even more disrespectful to have AI customer service that is not even able to handle the problem. Just stay away.

Chris' Heating And Cooling - hvac - Updated October 2026

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