Took me a while to write this review after the traumatizing, horrible experience I obtained from Mona Beauty salon. They say pictures speak more than words, so I will provide the images below. For my birthday I wanted a different, new fresh look so I reached out to book a butterfly haircut with face framing. May 2 2025 I went for service, when the so-called hairstylist finish my service, she failed to provide a mirror so I could see the back of my haircut, but I lasted a long time there so I needed to leave. While I was waiting for my ride, I seemed the receptionist and the hairstylist who did my hair talking in a different language, but they both kept looking at me. I stood up and tried to see the back of my hair but since it was partially curled( which was a request I did not ask for it.) I couldn't really tell the horrible job that she had done. I had my boyfriend take a picture once I left the salon. I reached out and let them know the horrible job they did, so they unhappily booked me for the next day made it seem like the other hairstyles were extremely busy and I was being an Inconvenience. The hairstyle that I seen that day told me the girl Who styled my hair didn't even use the right scissors to cut my hair and she agreed my haircut was cut was horrible. She tried to fix it, but obviously could not attached to Hair the other stylist removed so the "fix" is still horrible. I even heard the new hairstyle tell another customer as I was leaving that my hair was ruined by another hairstylist in that salon.I reached out to them, received my refund. I did ask the receptionist why she kept looking at me once my haircut was done. She admitted she was asking my hairstylist. Why was my hair cut "so different" The hairstylist apparently told her that's what I asked for, mind you she seen it was horrible and was the person who booked my appointment when I specifically asked for face framing, butterfly haircut. receptionist didn't provide me a mirror or bothered to take five seconds to ask if I was satisfied with my service. after all this was said and done, my hair is completely ruined. They chopped half of my hair off. The owner never bothered to reach out to me even though she was aware of the situationand the receptionist only advice was I hope your hair grows fast.. I took all the correct steps. I looked for a certified location and had this unfortunate, terrible traumatizing service not to mention it's permanent till my hair grows out. I am writing this review for anyone who does the mistake of going to the website and seen the beautiful work, but the truth is otherwise. Please, please please do not come to this hair salon. It should be shut down. Avoid the emotional damage they cause with a smile. The owner never reached out, even though the receptionist let me know she was aware of my situation. The owner only solution was a manicure which I was appalled, since it had nothing to do with my service, and I denied the free manicure In the fear of what else could go wrong or losing a finger. What made sense to me was maybe 1 of the products in the salon since they had walls full of them but they denied it. The one thing I can say about that location is, they have great teamwork as they all work together to destroy my hair.
Picture 1 is my hair before stepping in this horrible salon
Picture 2 what I showed her and what I asked for
Picture 3 what the "hair-stylist" did
Picture 4 after the different hairstylist "fixed" it read more