Today was the second time I've gone to Giannillo and I will never go back again. Previously, I had put up a post about what a wonderful blow dry I had gotten from Edisa, and I stand by that. But some things are just not forgivable. She did give me a great blow-dry when I was there in August and I gave her and the salon a raving review. Today, I want to tell you how disappointed I was, and how unprofessional they behaved.
I made an appointment for today, November 19, 2016 for 12:00 noon. I made this appointment two weeks ago!! I go there after my facial at Dorit Baxter across the street. Thank goodness I was in the area anyway, although Giannillo did not know it and this fact adds to the gravity of the problem. I arrived at 11:35 A.M. and said that I knew I was early, if they could take me or if not, I'd gladly come back at 12:00. Edisa immediately came out to tell me that she had me with someone else who wasn't even there yet, who would be arriving at 12:00 to do my hair. I was not pleased and she apologized but stated that she had a pulled shoulder from the previous day and couldn't blow my hair, which by the way, it's short and easy to do! She then said: "well, if you want, I'll try my best and do it." To which I said no because I still had NOT caught on to what was really going on!. I then said it was OK that it wasn't do or die for me and I was about to leave. Edisa then whispered to me: "The last time you walked in and it was $35 but with today's appointment it's really $55 but I told my boss that I couldn't raise you because of the great review you gave me the last time you were here." This did not sit right with me and I started to leave, but before I did I sat for a moment to check my emails. When I glanced up, who do I see? But Edisa with a customer in the chair about to blow that person's hair!!! Because I had this appointment my time was off and I had to wait for my husband to come and get me, he did not anticipate me being that early. Before I left she also said that she "tried calling me but my voicemail was full." I said: "Really?" "That's odd, but thanks for letting me know." IT WAS A LIE!!!! What a LIAR!!! I went to Starbucks around the corner to wait for my husband and asked my son to call me. OF COURSE YOU COULD LEAVE A VOICEMAIL!! WHAT A LIE!! I THEN PUT TWO AND TWO TOGETHER~~ INSTEAD OF TELLING ME WHEN I MADE THE APPOINTMENT THAT IT WOULD BE $55 I WASN'T TOLD AND SINCE THESE PEOPLE WORK OFF A PERCENTAGE SHE DIDN'T WANT TO TAKE THE LOSS! THAT'S NUMBER 1! NUMBER 2- IMAGINE IF I HAD COME FROM FAR AWAY AND THEN NOT BE TAKEN CARE OF? THEY DIDN'T KNOW I WAS ACROSS THE STREET!! LASTLY, TO LIE TO A CUSTOMER LIKE THAT IT'S JUST NOT RIGHT. BY THE WAY, WHERE I GET MY HAIR CUT AND BALLYAGE ALL THE TIME, MY BILL OUT THE DOOR IS $700+! DO YOU THINK I REALLY CARED ABOUT $20?? I DON'T THINK SO. I CAME OUT OF STARBUCKS AND WENT BACK TO SPEAK TO THE OWNER WHO TOLD ME HE WAS BUSY AND I HAD TO WAIT. AT THAT POINT I FELT I HAD WASTED ENOUGH TIME AND I TOLD HIM TO READ IT ON YELP!! VERY UNPROFESSIONAL PLACE AND TOTALLY IRRESPONSIBLE! NEVER AGAIN. TOO BAD I HAD TO GIVE THEM ONE STAR, BECAUSE BASED ON TODAY'S BEHAVIOR THEY DON'T EVEN DESERVE THAT. THERE ARE JUST TOO MANY HAIR SALONS IN NY THAT PEOPLE CAN GO TO, RATHER THAN TOLERATE THAT BEHAVIOR AND SUCH POOR BUSINESS ACUMEN!! read more