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    Momentum Technology Services

    5.0 (3 reviews)
    Closed 10:00 am - 3:00 pm

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    Digital Solution - William Steffenauer | Owner

    Digital Solution

    (5 reviews)

    I have had many stellar experiences with Will, before today, and I should have written a 5 star…read morereview each time. That is my bad. I have my office computer repaired twice and just now I have returned home with my 2012 Macbook Pro after having it "tuned up". (FYI it runs better than when I originally purchased it). For Apple my computer is "obsolete", so I brought it to Will and got a "brand new old" computer. I know there are Macbook Pro users out there who've had (or will have!) the same issues I was having, and will probably feel like their only option is to buy a new machine. DO NOT FEAR, friends! These guys will take care of you. In addition to addressing my original concerns, they also installed a solid state hard drive to improve performance, which I am SO SUPER grateful for because my computer feels brand new again. I CANNOT recommend these fine folks more highly. Seriously. On top of all my personal computer repairs Will is phenomenal when it comes to making sure your business isn't a target of ransomware threats. He has the foresight to make sure everything is backed up daily/weekly/ monthly depending on your needs, you have multiple working copies, and have the ability to use a copy within minutes. Why pay a ransomware threat when you can be safely covered and never have the headache of trying to figure out how to run a business with no backup data and pay to get your own data back. I say give him a shot.

    Will and his team are amazing! Always quick to respond, listens patiently, explains everything in…read moreeasy to understand language and is very reasonably priced! I totally trust the Digital Solution and I will never call anyone else for my computer needs!!

    TCSN

    TCSN

    (21 reviews)

    After calling and canceling my account with TCSN TWO DAYS AGO, they had the nerve to charge my…read morecredit card for March--I canceled on February 2, and they told me the would not refund payment for February because I needed to give them 30-day notice to cancel my account...and my service is broken down for about the TENTH TIME IN THE LAST TWELVE MONTHS. They refused to credit me for February, even though my service wasn't working AND THE TECHNICIAN NEVER SHOWED UP. Notice they have not received a good review in over a year! If you use this service, you can expect to be charged two months before your service, like being charged on February 5 for March service, even if you have canceled the account. Don't expect a response if you have a problem, I was told two days ago that the owner was going to call me. The woman who answers the phone just tells you "I just answer the phone," so don't expect help from her. I will also be contacting the Better Business Bureau and file a suit with Small Claims Court if I do not get satisfaction by Monday, February 8, 2021.

    We were longtime TCSN customers. My folks used them all the way back in the late 90's. When I moved…read moreback to the area 5 years ago, I was happy to see that they were still in business (and pretty much my only internet option, besides expensive satellite internet providers). What a total mess this turned into. The place is disorganized and a total joke. Their business hours are hit and miss. Their billing and A/R is so disorganized I have no idea how they stay in business. Our internet was shut off TWICE for lack of payment, however I had PAGES of email communication with them literally begging them to charge my credit card on file (and when I pointed this fact out to Mike (?) over the phone, his smug attitude quickly diminished). I've never seen a business run this way. Long story short, we switched to Ranch. Best decision ever.

    MacCog - I'm here to help you with your digital life. I explain complex stuff in easy to understand english.

    MacCog

    (7 reviews)

    Justin has been my digital life coach for 18 years, during which he has helped me climb many steep…read morelearning curves in my personal digital life and also in a web-based business that I founded back in 2010. Now he is helping my husband and me plan for smart use of technology in a home we are building. He has helped me through ALL of the tech-related challenges of my life! Justin really is a "digital life coach," a title that once sounded funny to me but now I see is no joke at all. I agree with other reviewers' positive comments, but to me, the best and most important thing about Justin is how he makes me feel. Justin makes me feel safe. He never makes me feel stupid or behind the times - important for a senior like me. When I have a session with Justin, either in person or online, my feelings instantly change from frustration to relief, then to pride when I finally learn the thing. He even welcomes the big-picture questions that I sometimes have, like "Will we never be free of passwords?" "Why is Apple better than PC?" "Where is society GOING with all this technology?" His liberal arts education is a huge plus here, making his mind broad and humanistic enough to appreciate such questions and make positive contributions to my understanding. The annual fee I pay to consult with him whenever I need help is a bargain. I am very grateful to be Justin's longtime client and expect to keep working together for the rest of my life.

    Justin asks the questions you want to ask but aren't even thinking to ask. He goes the extra mile…read moreto consider the big picture because he actually cares about his clients. At times, we've come to him for short-term solutions, and after he's asked questions, we become better at understanding our own mission. Justin has helped us with our family needs (protecting our kids on devices), as well as my business. Perhaps most importantly, he has opened our eyes on how to approach the insane pace of tech innovation. Thank you Justin for always having our back!

    Momentum Technology Services - itservices - Updated May 2026

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