When I send a message, I get a computer generated reply saying they will follow up. Never happens.read more

From the owner: Aftermath Services specializes in professional crime scene cleanup and biohazard remediation for…read morehomes and businesses in the Indianapolis, IN, area. Our meticulous scientific approach, ensures thorough disinfection and protection against the spread of harmful pathogens present in blood, bodily fluids, infectious diseases, and other biohazard situations, keeping you and your loved ones safe. With over 25 years of experience and a reputation for compassion and discretion, we're available 24/7/365 to provide prompt, professional assistance. While our name has changed, our commitment to helping communities restore safety and peace of mind remains the same.

A few months ago, I walked into my upstairs storage closet and discovered insulation scattered all…read moreover the floor. As I looked closer, I found walnuts. That's when I knew immediately the squirrels had made their way into the attic. They had taken up residence in my detached garage the previous summer and were humanely ushered out, so I suppose they were just looking for a new home! As a devoted animal lover and supporter, it was very important to me to find a company that would address the issue humanely and not harm the animals. That's when I found Critter Removal Indianapolis. From my very first contact, they were professional, personable, and extremely thorough in explaining their services and pricing. I immediately hired them and I can honestly say they have to be one of the best in the city. Throughout the entire process, they quietly monitored the situation and kept me updated in a timely and reassuring manner. Their approach is thoughtful and humane, which meant everything to me. Upon completion, they honored my request to text me when the work was done and to let me know the invoice had been emailed (I get so much spam and didn't want to miss it!). That level of attentiveness says so much about their customer care. The technicians were professional and respectful, and the home office communication was absolutely spot-on. I truly hope you never have attic critters but if you do, Critter Removal Indianapolis is the company to call. Humane, professional, and exceptional service from start to finish.

I had a mouse issue at my residence. Critter Removal came late last year (2025) and placed outdoor…read morebait boxes. This spring when I checked the boxes they were 100% empty (4 of them). I removed the empty boxes and placed store-bought bait boxes to continue treatment for mice. A few weeks later, the Tech shows up to do "quarterly service" for the boxes. I show him the empty boxes which he says he will re-bait and place back around the house. The next day, I look in the boxes and they are 100% empty. If you're using this company, check that you're actually getting what is promised. I wasn't.

If you happen to find yourself losing your entire freshly finished basement to water, I Highly do…read morenot recommend using Michaelis Corporation for water mitigation. From the very beginning, we were put under pressure. The manager who came to give an estimate told us it was basically "now or never" and that if we didn't make a decision right then, he would leave because he had plenty of other other jobs lined up. When you're dealing with water in your home, that kind of pressure forces you into a rushed decision without really understanding what you're agreeing to. The work that followed did not match what we were told or what we were billed for. The biggest issue is they did not even touch the utility room, which is where the water originated from. According to their own photos, there was no extraction, or drying equipment ever in that room which is something we didn't notice until after we found water pooling under furniture weeks later during putting our basement back together. That alone makes no sense for a mitigation job. They told us they would come back the next day to check moisture levels and water percentages. They never came. Then they told us the same thing again the following days. After multiple excuses, instead of ever coming back, they told us to just shut the equipment off ourselves. They still charged us for 4 days. Not only did we find pooled water still sitting under furniture and items on the floor, mold starting, and damage to drywall and studs. Water had also gone underneath cabinetry and the island, and none of that had been removed or handled. So weird.... that's exactly why I called a mitigation company to catch and prevent. They also left a huge mess in our yard for four days that killed our grass, after telling us they would be back the next morning to clean it up. And this was not just debris from our home. It was trash from brand new equipment they brought in and unboxed at our house. We were charged for retrieving equipment from another job site to come to ours, which clearly did not happen as we watched them bring in new equipment and open it in our yard, then leave the packaging behind. EVERY TIME we called the manager he was rude and would say "I'm working 16 hour days you're gonna have to wait." When we were only holding him to what he said he would do. We were also charged for other services we did not receive, including water extraction (we never had water extracted only drying... "after hours" work that took place around 3:30 in the afternoon, extended run time fees when it was there fault they didn't come back to get their equipment, clean up and debris removal (that they left in our yard, charges for the square footage they never touched, and charged us for full scope mitigation even though they didn't touch an entire room or take out the wood tack strip under the carpet. We were charged for 8 things that did not happen. A year later, we are STILL dealing with the aftermath. What should have been handled correctly the first time has turned into more work, more stress, and even more money out of our pocket! We trusted them during a stressful situation and that was a mistake. I wouldn't consider allowing them to do work in your home, but if you do ask questions, document everything, and do not assume the invoice reflects what actually happened. These people don't care about you, your home or your safety.

Again I implore everyone to avoid this business. If you have time, read the recent indiana Supreme…read moreCourt opinion Safeco Insurance Company and Ramona Wilson v Michaelis Corp. Michaels never listens and is horrible at communicating! In that case, a faulty kitchen device caused a fire and $500,000 of damage to the woman's house. Michaelis was brought in to clean up and was instructed to leave the kitchen area untouched. "Michaelis then demolished the kitchen and discarded the [kitchen device]." Basically ruining the insurance company's only hope of recovering their $500,000. Michaelis got it dismissed on a technicality because third party screwups like this don't make them liable for the faulty kitchen device. Michaelis screwed up and got away with it! Their poor communication when I needed them is further evidence that these guys stink! Avoid them if communication is at all important to you.

I hired Roto-Rooter to clear a kitchen drain based on brand recognition. The technician did clear…read morethe drain quickly, but I am extremely upset by the fee. Being charged $438 to clear a single drain, especially after a "senior discount", is extraordinary and unjustifiable for a job that took only minutes. What's most troubling is the lack of pricing transparency. Had I been given even a general fee range when scheduling, I would not have agreed to schedule their plumber. I feel blindsided and taken advantage of. I will not use Roto-Rooter again and would strongly caution others to do their research before calling and ask detailed pricing questions before calling.

I had Roto-Rooter perform water remediation services at my home in March 2025. While I appreciate…read morethat the company has agreed to cover the cost of the new flooring, vanity, and faucet, I've been left with unresolved damage to both of my closet organizers -- damage that occurred during the service, not from the original water issue. Despite sharing photos and explaining the concerns in detail, the proposed solution has been to paint over cosmetic damage and patch the units rather than replace or properly restore them. I've been cooperative throughout this process and just want a fair resolution that reflects the condition of the items before they were handled. What's especially frustrating is that this unresolved issue is now delaying progress with my insurance claim. I've tried to address this directly and professionally with their team, but so far, there's been no acceptable path forward. I'm still hoping Roto-Rooter will step up and make this right -- and I'll gladly update this review if the issue is resolved. Until then, I'm sharing my experience so others know to be cautious and thorough when reviewing post-service damage.

Puroclean saved my mother's home from being a complete disaster! A small break in the water line…read moreended up being a major issue since my mother was in rehab at the time and the water sat for several days. Puroclean came as soon as called and stayed on top of the issue, even working with our insurance company to make sure we got the best coverage possible. What would have been an absolute disaster was adverted because of the expertise of the entire staff. They cared personally about the contents of the home and worked closely with me to save as many sentimental items as they could. I would highly recommend Puroclean! Ann M.

The team came in and took care of everything. I was impressed with their thoroughness,…read moreprofessionalism and patience in answering all of my questions. They checked back in daily while cleaning up the water leak and gave me confidence that the issue is being resolved. Special kudos to Will, Nick and Brandon!!

Chris from SteriClean Crime Scene Clean Up was a true life saver. I returned home from a long…read morehospital stay only to find that my house had been taken over by mice. I had to use a walker to get around so I couldn't do anything for myself. I paid for some cleaning but my house was tested for air quality and failed. I needed immediate resolve on my limited budget. Chris was able to take care of my house fast and perfectly. The two men were very professional and courteous as well as accommodating my condition. They worked diligently within my budget and on retesting the comments were outstanding.

Please Read before making a decision, please know that my over all review is pretty hard to give,…read morehere's why: In Jan of 2018 when we had a pipe burst that was due to a broken spigot knuckle ( that was not our fault, this was stated by the plumbing company. Long story short, the plumbing company i had to call on a "fly literally" The owner and his partner showed up, which was a blessing for our family, they then noted that we would need a Remediation company who the owner of the plumbing company called right then for me. Midwest came out, and looked around gave us a quote, the men who came out were OUT STANDING in every possible way, so good that one their mannerism and they way they worked I would highly recommend them!! SO here is why I can ONLY give 3 stars, which if it wasn't for the Amazing workers that showed up, I would not have been able to give the company even 3 stars... Reasons are when it came to paying, we desperately tried to work with this company, we had asked to be put on a payment plan, due to deciding not to turn it in to our insurance because the cost was just barely enough that the insurance would even cover it, plus it happened so early in the year, that we were not willing to risk turning it in. So the finance manager had verbally promised my husband that he would email us the promissory note ( which unfortunately never came ) If that wasn't bad enough the ladies running the office seemed to be very UN-organized, and sneaky... What I mean is they don't return calls well, and when they did, one of the ladies who was older tried to get me to verbally authorize a payment right there over the phone. First off I knew better, and I told her, that my husband had all ready talked to the finance manager, a payment plan had all ready been decided on, and that we were still waiting on the promissory note to be emailed, she would need to talk further with my husband about the payment. That's she quickly stopped and changed course, and let me know she knew about the promissory note, and even went as far to say "I was a very smart woman" Due to taking Dave Ramsey (FPU class) in Feb through April, deep down inside I knew because "yes" we owed the money for the work that was done to this company. Even though they did not keep their end of what they said they would do, every month from Feb on, my husband and I put the verbally agreed monthly payment amount away, so that regardless of whether or not we heard from them, we were going to save up the rest of the money and pay off the debt we owed them. ( We now know there is a much better way!!) Some months had passed and they even tried to email me survey about how they did, I laughed because they never did what they said they were going to do, then a month or so later they sent us a bill for the remaining amount, they didn't ask for the monthly payment that had been decided on, that was to be paid in payments according to the note we never got. So my husband called them and asked to speak the the finance manager, who was said to be out, again about the note, from what I know my husband didn't hear back from him. Well this past month we did pay them completely. I don't know what is going on with them as a company. I know that they have some Awesome God fearing men who work for them, and due Amazing work, and for that alone I do give them 5 perfect starts!!! I do know that January was a crazy cold month, and from what I heard a lot of people experienced even worse than what we did. I forgive them as a company for the mistakes that they made, I even hesitated to even give a review, because of how mixed mine is..... I don't like for any one to try to trick me into saying or doing something, which is in fact what I felt the older lady whom I spoke to over the phone that day tried to do to me, " then when she realized it wasn't going to happen" then said I was a "smart woman" "Ladies it's just simple talk with your spouse, be on the same page" Also before I do go further, I know how it is to be over whelmed, I get that.... It just bothered me, that they never reached out to us, and said "hey look, things are crazy we have been crazy backed up, when is a good time to send this promissory note to you, so we can get this money taken care of" Rather than just sending us a bill, and not calling us back. Again I forgive them, do I recommend them as a company, I would like too, because the work that was done was Amazing, the guys knew what they were doing. However I am not sure on office personnel, or financial department. In my humble opinion, because of the potential that they really do have to be a Great Company, if they had more help, and a better organized way of dealing with and handling business, both in the front office for taking and returning calls, as well as the finance department. They would really rock!! Right now I say: if you are a God fearing person and you have peace on hiring them. Then do so, if not then don't.

Shame on Midwest Remediation. I initially thought I was one of the few with a grievance, but after…read moreseeing so many similar complaints, I am shocked they are still in business. Following a flood in my basement, I requested a quote on December 18, 2025. Seth repeatedly led me to believe the estimate was almost ready, causing me to delay hiring a different company--a decision I deeply regret. They didn't actually start the work until January 2026. Furthermore, they were completely dishonest about the costs. I was told the total would be $21,000, but that a $5,000 credit would be issued via a change order because they used cheaper materials. I have the text messages to confirm this agreement, yet they are now claiming no such promise was ever made. Their lack of integrity is appalling. Avoid this company at all costs.