Kustom helped set up drying equipment after a pipe freeze burst in our master bathroom in the…read morewinter! They Helped save a lot of damages to our 120 year old home!

My parents house burnt down in March 2023 (total loss) from the very beginning we have had…read moreproblems. When they started cleaning our house they took stuff they weren't supposed to and also left a bunch of stuff that could've been salvageable if we would have gotten them out of the house. They left their cigarette butts everywhere and even trash from McDonald's. They ended up trashing it more than cleaning it. They did 0 work on the house for about 2 months. When we went to their off site warehouse to go through our valuables we had at least 5 or 6 items that wasn't ours and a bunch of stuff they weren't supposed to take from the house. They admitted to messing up so we just moved on, until they brought us back our stuff after being cleaned and we had another 3 or 4 items that isn't ours. I'm sure we have some stuff missing that we don't know about yet. They then sent my parents a $30,000 bill for a bunch of stuff that they weren't even supposed to take out of the house. Their contractors also can't seem to work within the budget from insurance and led them on a wild goose chase. Trying to make them get rid of things the way they were before. Here we are now, in October working with a different company. I would never recommend this company to someone. 7 months later and it is now taking twice as long because they don't know what they're doing.

Our home caught on fire back in August and we decided to work with total restoration. This company…read moreis AMAZING and our project manager Tim was AMAZING as well. My husband and I had no complaints and were so happy our house was finished within four months after the fire. Tim and his team worked so hard to get things done and they were always there for us if we had any questions. Lauren was also AMAZING and very sweet when had questions for her as well. Thank you total restoration for everything you guys have done. We appreciate you all and are so thankful for you guys!

If it were an option to give Total Restoration 10 stars I would! I cannot speak more highly of this…read morecompany and the individuals they employ! I have been working with them over the past 2 months to recover from an arson fire that happened at my apartment complex and they have helped make this very unfortunate situation bearable. Their quick communication, kindness, and genuine care for their clients makes them so great. I would recommend them to anyone!

Excellent and professional. Great crew. Overall the best contractor who's worked on my apartments.read more

This company starting with the owner was very professional and knowledgeable. He helped walk me…read morethrough the entire process with my insurance company. The resulting finished project was amazing. Our home has been not only repaired but beautified. The roofing, painting and gutters where all done with integrity and in a timely manner. I recommend Panthers Construction.

Predator Company from Indiana after Hurricane IDA. Did not provide estimate on verbal assurance…read more$2,500 deposit only monies needed that insurance will pay bill and refund $2,500 deposit. Billed $65k for a $6,945 job, was not licensed in LA, then sued personally after Insurance company went into receivership. Almost a 5 year battle and about to file a counter claim for punitive damages..

Absolute Restoration was an amazing crew to work with after Hurricane Ida in Louisiana. These guys…read morewere professional and performed excellent work, the whole crew was professional, trust worthy and took great care of my personal property during a difficult time. I would definitely rehire!

Joe the owner showed up right on time. Joe was personable, and…read more respectful of my property. My carper looks wonderful ! I would recommend this company, and will use them again. 06 2026 Marlon P.

The owner is nice and got out some spots in our carpet that have been there forever and were not…read moreable to be removed by other methods. I would definitely recommend setting an appointment up with them.

My oh my was this a story full of cataclysm, angst, and drama…read more Bizarre situation but we had a precious item of jewelry fall off and into the toilet AS THE TOILET WAS FLUSHING! To make matters worse it was like 11 pm on a Friday. Almost every plumber we called said to kiss it goodbye. But roto-rooters told us to shut off the water and don't flush any toilets and wait for them to come... they eventually sent out two absolute heroes to our house. They put a snake camera in the pipes and located the jewelry. They tried to fish it out with a coat hanger but the jewelry was close to falling over an edge and being lost again. So the man, Terry was his name, exercised expert judgment and said we would do best to came at it from underneath, through the dry wall. He said he knew exactly where it was and we don't want to give that up. (This turned out to be a genius decision and may have saved our bacon). He called another man named Juan that came out to cut the dry wall and pipes. He said he was nervous but Juan acted with pure poise under pressure. I'm talking Jordan in game six. Im talking Tom Brady down 28-3 in the SuperBowl. Hall of fame performance from Juan and Terry both. He cut as soft as possible so the jewelry wouldn't fall down. They shined a light and could see it in the pipe. It was so close to the drop! I'm talking 2 inches away from falling over a cliff. They had the clever idea of putting a drill bit right thru the middle of the jewelry to hold it in place - I mean Terry was out here making Bill Belichick level game-time decisions. They then cut the pipe and for a moment we waited with baited breath cuz we thought we lost it again. But then Juan handed it to me. We cried tears of joy. God bless you, Terry, Juan, and Roto-Rooters! Please give these men a raise or infinite job security. I am forever grateful. Just typing this up makes me want to cry all over again.

Today is the second time they have failed to show up for my service. Yesterday they cancelled at…read more5:45 for an appointment set btween 5-6. Today they called at 5:11 to clarify some of the issue, said they would call back, and instead, have simply not showed up. Don't waste your time. I'm only giving one star because I can't give zero.

I had Lemus clean my second-floor dryer vent. His work was detailed and complete. I would…read morerecommend him to anyone needing his services, dd

I called Lemus Services to clear a dryer vent blockage.....the sensor on my dryer was telling me…read morethere was an issue. I also hired Lemus to clean my air ducts. Once air duct cleaning was complete, Francisco discovered that my dryer was improperly vented causing moisture to build-up within the vent hose! He was able to return in just two days to replace the hose with hard tubing. Was quick and easy...for him, of course! :) Dryer was back in working order in no time. Francisco even brought me furnace filters from the store when he was getting the venting supplies! Couldn't have been happier with the service, knowledge, professionalism and timeliness!!

These guys are top notch! I called during a nightmare scenario with standing water in my main…read morebathroom flowing into my (carpeted) closet and leaking down into my living room out of the ceiling! They showed up right away. Had so many machines to dry it all out and walked me through the next steps with insurance. Thank you Bryce! I dont know what I would have done without you and your team!

Fantastic experience! One year after building our home, half…read moreof it burnt down. So, not only was this devastating, but we needed to ensure that any work done was up to par, or better, than the original construction. They delivered and then some. This restoration company went above and beyond in fixing up my place after a fire. Their attention to detail and commitment to quality were outstanding. Now, my house feels completely renewed, and I couldn't be happier with their excellent service. Additionally, we added space above our garage as well as an outside balcony with stairs and we are more than thrilled with the result. Also, Mike (one of the workers) is the hardest working man in the construction business. Highly recommend them for anyone needing restoration or upgrades!

Please Read before making a decision, please know that my over all review is pretty hard to give,…read morehere's why: In Jan of 2018 when we had a pipe burst that was due to a broken spigot knuckle ( that was not our fault, this was stated by the plumbing company. Long story short, the plumbing company i had to call on a "fly literally" The owner and his partner showed up, which was a blessing for our family, they then noted that we would need a Remediation company who the owner of the plumbing company called right then for me. Midwest came out, and looked around gave us a quote, the men who came out were OUT STANDING in every possible way, so good that one their mannerism and they way they worked I would highly recommend them!! SO here is why I can ONLY give 3 stars, which if it wasn't for the Amazing workers that showed up, I would not have been able to give the company even 3 stars... Reasons are when it came to paying, we desperately tried to work with this company, we had asked to be put on a payment plan, due to deciding not to turn it in to our insurance because the cost was just barely enough that the insurance would even cover it, plus it happened so early in the year, that we were not willing to risk turning it in. So the finance manager had verbally promised my husband that he would email us the promissory note ( which unfortunately never came ) If that wasn't bad enough the ladies running the office seemed to be very UN-organized, and sneaky... What I mean is they don't return calls well, and when they did, one of the ladies who was older tried to get me to verbally authorize a payment right there over the phone. First off I knew better, and I told her, that my husband had all ready talked to the finance manager, a payment plan had all ready been decided on, and that we were still waiting on the promissory note to be emailed, she would need to talk further with my husband about the payment. That's she quickly stopped and changed course, and let me know she knew about the promissory note, and even went as far to say "I was a very smart woman" Due to taking Dave Ramsey (FPU class) in Feb through April, deep down inside I knew because "yes" we owed the money for the work that was done to this company. Even though they did not keep their end of what they said they would do, every month from Feb on, my husband and I put the verbally agreed monthly payment amount away, so that regardless of whether or not we heard from them, we were going to save up the rest of the money and pay off the debt we owed them. ( We now know there is a much better way!!) Some months had passed and they even tried to email me survey about how they did, I laughed because they never did what they said they were going to do, then a month or so later they sent us a bill for the remaining amount, they didn't ask for the monthly payment that had been decided on, that was to be paid in payments according to the note we never got. So my husband called them and asked to speak the the finance manager, who was said to be out, again about the note, from what I know my husband didn't hear back from him. Well this past month we did pay them completely. I don't know what is going on with them as a company. I know that they have some Awesome God fearing men who work for them, and due Amazing work, and for that alone I do give them 5 perfect starts!!! I do know that January was a crazy cold month, and from what I heard a lot of people experienced even worse than what we did. I forgive them as a company for the mistakes that they made, I even hesitated to even give a review, because of how mixed mine is..... I don't like for any one to try to trick me into saying or doing something, which is in fact what I felt the older lady whom I spoke to over the phone that day tried to do to me, " then when she realized it wasn't going to happen" then said I was a "smart woman" "Ladies it's just simple talk with your spouse, be on the same page" Also before I do go further, I know how it is to be over whelmed, I get that.... It just bothered me, that they never reached out to us, and said "hey look, things are crazy we have been crazy backed up, when is a good time to send this promissory note to you, so we can get this money taken care of" Rather than just sending us a bill, and not calling us back. Again I forgive them, do I recommend them as a company, I would like too, because the work that was done was Amazing, the guys knew what they were doing. However I am not sure on office personnel, or financial department. In my humble opinion, because of the potential that they really do have to be a Great Company, if they had more help, and a better organized way of dealing with and handling business, both in the front office for taking and returning calls, as well as the finance department. They would really rock!! Right now I say: if you are a God fearing person and you have peace on hiring them. Then do so, if not then don't.

Shame on Midwest Remediation. I initially thought I was one of the few with a grievance, but after…read moreseeing so many similar complaints, I am shocked they are still in business. Following a flood in my basement, I requested a quote on December 18, 2025. Seth repeatedly led me to believe the estimate was almost ready, causing me to delay hiring a different company--a decision I deeply regret. They didn't actually start the work until January 2026. Furthermore, they were completely dishonest about the costs. I was told the total would be $21,000, but that a $5,000 credit would be issued via a change order because they used cheaper materials. I have the text messages to confirm this agreement, yet they are now claiming no such promise was ever made. Their lack of integrity is appalling. Avoid this company at all costs.