We had a Bat problem. It was a health hazard from all the leavings in our attic. Our mountain house…read moreis 120 years old and special care was needed. We called Restoration One. Mica and Jenn sent several crews specializing in the various phases of work and in five days our problems were solved. 1400 square feet of nasty filthy 100 year old insulation was removed and the entire attic was wiped down and disinfected. We can now look forward to healthier and better quality of life thanks to Restoration One. We highly recommend them and would bring them back again if and when the next disaster happens.

I had a very disappointing experience with Restoration 1. From the beginning, there were serious…read morecommunication problems, no accountability, and little to no follow-up on my project. My kitchen suffered water damage which lead to asbestos, and my family was without a functioning kitchen for three months. After repeatedly trying to get updates, I had to contact my insurance company for help and was ultimately assigned a new contractor to complete the work. During the project, Restoration 1's crew damaged the water line to my refrigerator, and despite reporting it, it was never repaired. I also objected to Restoration 1 receiving additional payment because of the poor quality of work and lack of service. To my knowledge, the insurance check was cashed without my endorsement, I discovered the check had been desposted without my signature which was required. Overall, this experience caused unnecessary stress for me and my family. I rarely leave negative reviews, but I feel others should know the lack of communication service, and poor customer service, and unresolved issues we experienced. Kathy K

Twice now, these guys have come to our house and absolutely saved us from ruin. The first time, we…read morewere on vacation in Italy, and they were able to come on a Sunday and save most of our stuff, as well as our house, from a broken toilet fixture that flooded two floors of our house! The second time was much more minor, but they came by in the middle of the evening, and got EVERYTHING taken care of! Not every detail has been perfect, but everything that has gone awry, they have bent over backward to make right. Which, to my mind, is the best part. Thank you SO MUCH to Forrest and the guys at 24/7! You guys are the best!

Firstly, the good things. These guys responded quickly and were on site and ready to work. The not…read moreso good stuff, the initial estimate was $6500 and then that went up to $8000 and then finally came in at $9000 even though they did less work than the original estimate called for (didn't have to tear up another room). A certain line item got added to the final invoice for $500 that was not reflected on the initial invoice or communicated that it could become a cost. After multiple emails and jumping on a call they were unwilling to see that there estimate was way off and wouldn't reconcile the $500 line item or the lack of transparency from their initial estimate. They also damaged the trim work when removing it and then didn't admit to it. Only after being pushed (after initially denying it) did they admit they had damaged some. Use with caution.

They helped connect us to what we needed in an emergency when our basement flooded at 6pm.read more

We called them to setup a fire mitigation estimate walk through. They were great on the initial…read morecall and answered a ton of our questions. Additionally they have a lot of great reviews which can be hard to find for mitigators. We ended up not going with them, but it had nothing to do with their service, knowledge, etc. We'd recommend reaching out to them for an estimate if you have fire or smoke damage.

I had a great experience with Reliance Environmental Services. They were prompt, professional, and…read morecommunicated clearly throughout the process. Brian was very helpful and took the time to explain everything. I also appreciated them coming out a second time to make sure the job was done right. Highly recommend!

Bryan was hear for the first time today. He was here for 10 minutes to explain what would need to…read morebe done for out Abatement work. i was trying to understand how it would be done. At the point he said you should find someone else!! When a person is spending thousands of dollars for work they need more than ten minutes of time!!!!! i was trying to esplain what I wanted and trying to understand how it would happen!! only at my home 10 minutes and he turned his back said find someone else and walked out the door!! I live in a very nice neighborhood of Applewood Knolls in Lakewood with million dollar + homes. I am sure I could have gotten the company at least 1 more job of a neighbor. 10 minutes and he walks out the door!!!!! very rude!!!!!!! Guess he has so much business he doesn't have to explain anything to anyone!!!!

We had Spencer out to give us a quote on our flooded kitchen and basement. Spencer is incredibly…read moreknowledgeable and helpful when it came to what we needed. He knows how to handle insurance claims as well. We are so thankful that Spencer took the time to look at things, explain and helped walk us through the problems we were having with our current restoration company. Although we did not end up using Insure for our project, we will keep them in mind on any future projects.

Spencer and Mike are a joy to work with. They were on time to every appointment and to start work…read moreeveryday. They were flexible with me making small changes to the project and super flexible when the counter company messed up and delivered the wrong counters. (The counter issue was not related to Insure or Spencer and Mike.) They were able to move some things around to still get the job done quickly after the mix up. I love my new kitchen! Will be booking them for future work.

What a bunch of disorganization! The right hand and the left have no idea what they are doing. BUT,…read moremostly let's address how horrible the office/billing staff is. For billing, they don't have the correct email, they don't have the correct mailing address. Although they have been corrected numerous times. Then, try and call them and their phones do not work. Then I call someone else and they say that is not our company....all we want to do is pay our bill. They must lose thousands because of stupidity! And, we have to be the jerks! I suggest you find another company that can at least have a working phone system.

Austin Shue, Jared and Kade were a great team to help me with my basement deconstruction after a…read moresewer back - up that destroyed the downstairs bathroom and ruined the open area carpet. Austin was especially good with informing me daily on what was done and what needed to be done. He took care of calling in any added inspectors for mold or asbestos. Austin shows signs of good leadership! The job was well-done and professionally completed. KMGH

Jeff came out to inspect a potential issue after a home inspection was completed for one of my…read moreclients. He's very knowledgable and more importantly, he's not an alarmist. He explained everything, was able to remediate the situation quickly to meet our contract deadlines and was priced reasonably. Jeff was great to work with and will be my go-to going forward!

Incredible quality, crazy good service, and tremendous value. Jeff was here lightning quick and…read moretook care of everything we needed. Could not recommend more.

We have had to use remediation services twice. Once when selling a home and a second time after…read morefaulty roof work caused an issue in our attic space. Both times after numerous quotes we hired Serpro. We found them to be priced the best and the service was fantastic. They were fair and hard working. They would show up on time and set realistic expectations for us. If we ever have a need again, fingers crossed we won't, they are the company we plan to turn to. We're so thankful we were able to find an honest remediation company to work with that doesn't try to cheat you or make false promises. I would highly recommend them.

Chris and his crew are my heroes! A plumber broke a pipe and left without turning on the water…read more When I turned it on, I had instant 3 story waterfall! Needless to say it was a traumatic experience! Chris called that evening and assessed the situation. He was out early the next day. He scoped out what was needed and brought a crew back the next day. The entire crew was polite and extremely helpful and kind. They finished their work in one day and set up fans and dehumidifiers. Chris came by that afternoon and the following day and was available by phone to answer my many questions. Chris and crew made a very stressful experience much easier to handle. I would recommend them and will use them in the future.