Gilbert Pump & Well Service was recommended to me by our Realtor during a recent home purchase…read more Gilbert Pump & Well did our well flow test and water test for us. They were extremely easy to do business with, and their prices were more than reasonable. I decided to give them another shot since I had such a good experience with them the first go around. I hired them to install a Water Right filtration system for a sulfer issue I was having with our well water. They did a nice job on the installation and the price was again more than reasonable. The sulfer taste and smell of our water is completely gone. We are thrilled and I would highly recommend Gilbert Pump & Well Service!

Gilbert pump installed a River water system for us with a permanent pipe and foot pump in the…read moreRiver. They also installed a complete water filtration system to make N. Umpqua water potable for domestic consumption. Unfortunately, a log destroyed the River intake that first winter. I called them to come back to develop a seasonal system for summer use instead of the permanent system that was too risky to count on. They assured me they would be back. I texted. I emailed. I called. Over and over. I was told they would return but after months of asking and waiting they never showed. Our new house was close to being completed and we had no water for it. I contacted a different company and they really bailed us out of the hole that Gilbert Pump left us in. I'd see the Gilbert truck often drive by to do jobs on our street, but they chose to not return. I was always considerate and kind whenever I communicated with the office manager about our need for further services from them. I paid them in full. The water treatment system they installed works fine so they can do good work when they make themselves available. Our new seasonal system was the right solution and it is functioning well with the filtration system Gilbert installed. We now use rain capture over the winter months with 5000 gal of storage and install the seasonal system once it quits raining. It is still very perplexing why Gilbert pump left us high and dry. There seems to be internal "issues" with this company.

First, all my new well water was run through an iron filter & water softener/filter, without asking…read moreme, this included ALL outside hose bibs for lawn & garden watering. Several months later, I ran an unfiltered line to my chicken coop & found yellow/brown water in the line. I called the plumber to pull water for the hose bibs before going through the filter/softener. This is when I found yellow/brown water running out my hose bibs. I then called Southern Oregon Water Wells to come out & fix their problem of sucking unacceptable water from the well. They sent out a man who fixed the problem by removing 20 feet of line, thereby raising the well pump 20 feet & solving the problem of dirty water. THEN Southern Oregon Water Wells tried to invoice me for fixing their error of setting the well pump too low. The owner screamed and swore at me over the phone, that if I did not pay the bill, he would never work on my well again. That was just fine with me. There are other well diggers that are far better & ethical. I want to post a couple photos but I don't see how.

EXTREMELY knowledgeable and VERY professional. They make sure you are educated about your drilling…read morebefore proceeding so that you know the risks and rewards. They had all of the proper equipment to complete out job (the other well company did not and couldn't even finish the job they started!). Very good communication, they even set up all of the pressure tank and holding tanks and everything else! When issues some up with our booster pump that filled the pressure tank, they were EXTREMELY great at coming out to fix the problems. It means a lot to me as a customer that they came through on their word in every regard because I know that if something comes up in the future I can count on them.

Like others before me our family has been using Casey Jones since the 1940's. I am so touched by…read moretheir kindness and professionalism every time I have needed their help. Today they made time for me when they didn't think they would make it out until next week. There are not enough words to say thank you and to let them know how much they are appreciated. I consider them friends of my family. Wonderful company you will not regret a call to them if you need help. God bless all of you at Casey Jones...my heroes today and always. This is why I would never put my trust in anyone but you...

I had a well drilled on my property in August of 2023 by Casey Jones Well Drilling Company…read more Despite the other Yelp reviews and their long-standing history in the industry, I was not pleased with my overall well-drilling experience with this business. I would not use their services again nor would I recommend their services to anyone in the future. I would also suggest to others considering their services to also read other reviews available such as Angie's List for a more objective evaluation of this business and practices. I would also pay close attention to when the reviews were posted with the presumption that the most recent reviews are more relevant than the older ones.

Oregon law : Contractors are not allowed to collect a deposit for more than…read more 10 % or $ 1,000 dollars. Whichever is less. Non refundable ? Contractors are required to have a bond. File a claim on their bond. More information, contact the Oregon Contractors board. This Contractor routinely requires a deposit exceeding the legal limit.

Called them asking for an estimate on work needed for an existing well. Waited a week without any…read moreresponse from them so I called again and they said that someone will contact me. After a week I received a text saying someone was on the way after they checked the job I was told that I had to pay 200.00 for the estimate. I was never mentioned that they charged for an estimate on the phone, only by a text the same time that the technician was on the way! Poor business practices by lack of response or noticed when the technician was going to arrive and not being upfront in regard to fees.

Quick efficient service and excellent value. Family values and a quality of service that was…read moresuperior to our previous contractors. We will be repeat customers with this water company.

These guys did an outstanding job! They we able to locate more than enough water for our land, and…read moreShawn was very informative throughout the process. We recommend this business to anyone needing any well related work, and look forward to hiring them for any of our future well needs.

They were great, super helpful. Came out quickly and fixed our pump in an afternoon so my daughter…read moreand wife could get their shower in.

Best company I could have called!! Family oriented & impressive. I needed help asap and they were…read morehere for me. Installed new water pump, tank and filtration system. My water supply is better than ever and I am truly grateful for this family!! Not to mention the excellent clean up. Everyone works hard !!!

When I called my sister was in great need of a well. Her husband died last year and it has been…read morehard on her and making big decisions like that scared her after many other companies not coming out or returning her calls she was at the end of her rope. So I called around and I spoke to the nice people at Applegate they returned our calls and showed up on time and where very professional. They came a day early and got the job done in hours. We thank God for all they did for us. If you want the job done right and to be treated great hire them. Thanks Sarah and Trina

Great service, was fast and efficient!!! Such a friendly family! Was over joyed when i decided to…read morego with them instead of another well drilling company. They have the biggest rig in the valley and the best smiles :) they defently got the best prices as well ... i am so happy i chose them and would choose them again and again if i ever needed more drilling. Defently recomended to any of my friends and family! Thank you applegate well drilling!!!

Well, I guess the best things are worth waiting for ! I thought in all fairness, I should update…read moremy last review. He finally was able to come out today, fix one problem and assess the rest, with wonderful improvement ideas. I was impressed with his knowledge and professionalism. He gave what I thought was a fair and do-able estimate on his proposed ideas, which I have contracted him to come back and do. But it appears he is very much in demand...sign of a good business.

Built a brand new house in 2012 and they put in two dry wells and pump system to pump up backyard…read morewater to the street out front. This pump breaks every year. Have tried calling them for help and no one will ever return our calls. Worst customer service ever in my life!