My experience, the food was over salted and the black beans were under cooked. The staff was not friendly or welcoming and the ambiance was lack luster. On a positive note the dining area was clean. I do not plan on returning. read more

Moe's Southwest Grill - Three chicken tacos with black beans - Mexican Near Me - Franklin, Tennessee

My first time here and I read the reviews and they were so, so. I'm glad I stopped in! Food was good and the portion was generous. I'll be coming again! read more

I'm an Atlanta native, which means that I am pro Moe's over all the others...so Moe and his burritos are my homies! This particular Moe's is located in the plaza that sits on the corner of Cool Springs Boulevard and Aspen Grove Drive, and sits alongside McAlisters, Burger Up, CoreLife and a few other local service spots. Parking can be tough around lunch time, as can traffic...so be careful coming around those corners! This location recently underwent a small renovation/refresh, and is always clean, upkept and well stocked on all the goods! Staff is usually pretty solid with the day shift staff being friendlier and more helpful than the evening staff. My evening trips in I prefer to order ahead. Our office is nearby so we order catering for pick up and delivery from time to time. Each order is always on point and hits the spot of our staff. Food wise, this Moe's does what I need them to do and it never disappoints! The only thing, which I know it is a brand decision, but why y'all got to play with the corn salsa, mushrooms and sauteed onions? Overall, this location is a solid Moe's. I will say I only hear "Welcome to Moe's" about 30% of my visits to this location...they need to step that up! read more

I could see the bottom of the bowl after my food was made. I had asked for a couple extra veggies as well. When I went to eat my bowl, I genuinely couldn't find the chicken. Worst Moe's I've been to, and it's my favorite place. read more

My first time, and found it a great place. It has good food and a simple menu. It was informal with is perfect for meeting friends and enjoying time together. The staff was great and very helpful. I'm looking forward to going again. read more

Moe's Southwest Grill - Jalapeno Salad - Mexican Near Me - Franklin, Tennessee

One of my go to's during COVID. I forgot how delicious their bowls are. So many adds to really personalize it. Fast friendly service. Love the curbside pick up. Also I really appreciate the messaging on the number you call when you arrive. Support local. Download the Moe's app for the best perks! read more

Stay away from this place! I went on a Friday at lunchtime and we were the only people in the restaurant when we arrived. I got a bowl and it was inedible. The lettuce was wilted and brown and the flavors of the food and sauce were repulsive. I honestly couldn't eat 2 bites of the food. The chips were undercooked and left a film on my mouth. The workers were nice which is why I am giving 2 stars, but I will not be returning to this place! read more

Clean restaurant and courteous staff! Lots of options from meat to vegetarian--free side toppings. Beer and soda. read more

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The most important takeaway from this review is that the food was VERY good. It's a chain and very similar to Qdoba and Chipotle. Walk through the line - Subway style - and pick your ingredients. I had the nachos and really liked the adobo chicken over the white meat chicken sold elsewhere. The chips were fresh and not overly thick (like stadium nachos - ugh!) and I liked the cheese. Also, they offered pickled jalapeños which did I don't think are an option at Qdoba. The serving was huge and I couldn't finish it - and I'm not a little guy! Due to the pandemic, they had to close their "salsa" bar so there were only 4 choices and I had to pick one. #3 and it was just "OK" so I'd have liked to sample more choices. Hopefully soon... Complaints: 1st complaint: The place was trashed! It was 7:00 on a Tuesday night so not sure how busy they were but tables, floors, and overflowing trash abounded. Never saw anyone come out to address any cleanliness issues in the 30 minutes we were there. In fact, I had to clean my own table before we could use it! 2nd complaint: Those thin, cheap, and next-to useless napkins! Many chains have gone to these as a cost saving measure but try to eat Mexican food - burritos, tacos, and nachos and not have to wipe your face and hands after every bite! These were only one degree better than setting out Kleenex tissues! Come on corporate bean counters - give us some napkins with substance. I DARE any of you from the home office to eat at your own restaurants with only 4 of these napkins! We went back to the napkin station so many times, it probably cost you MORE than if you would've given us thicker ones to start with! read more

Went for the first time, only because we had a gift card. Was hoping for better food and a little cleaner inside. $20 for a kids brand cheese burrito, build your own, chips and one drink. We ended up only eating 1/4 of our burritos, bland and not very warm. When I went to throw away our food, the trash cans were over flowing with trash and the floor was filthy. I could not help but notice a lot of the trash was partially eaten food... read more

Moe's Southwest Grill - Over flowing trash - Mexican Near Me - Franklin, Tennessee

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This Moes is a let down. My friend and I both got burritos and it was Wayyyy too salty! We figured out the rice or beans have tons of salt. We could both only eat a few bites before we tossed them in the trash. I've never been sensitive to salt or not been able to eat something because of it but this was terrible! If I didn't have high cholesterol before I ate here I definitely do now read more

We ordered delivery. Food was delivered promptly (ahead of schedule, even!) and the burritos we ordered were made well. Thanks, Moe's!

Delicious place! I sure wish we had one close in Louisiana. I ate here as part of a training class lunch and I enjoyed it so much.

Welcome to Moe's? Maybe no. I came to this location with my girlfriend to get some Cinco Moe's. It was 7:53, and thank God they close at 8 right? Nope. We had the top down in our Mini, and noticed a couple walking away from the Moe's door. Defeated and downtrodden. Why? They close at 8. It says it in bold on the window. We sat in disbelief as more people, hundreds of dollars in profit, walked away in anguish. I called hoping for an answer. The employee who answered said they were out of food. I guess I would rather walk in as customers and be told that. Even a note on the door would have been more acceptable. Instead, we weren't welcomed at all. Welcome to inconsolability. read more

We picked up catering for 12 from them last night and they mistakenly left the chips out. So some super nice guy from the store was on his way home and ran a bag of chips (for 24 people!) out to my house. That's the way to keep customers, especially in these weird times. AND the food was delicious! We ordered the fajita bar and we will definitely do it again. (PS - We are in Franklin, TN. I have no idea why Yelp thinks I live in CA.) read more

Wanna be Chipolte, 3.99 for a small queso. Are you kidding me? I don't complain about prices, but my gosh that is ridiculous to charge that much for that little. The meal was horrible to. Pay the extra few dollars and eat at a real Mexican restaurant I won't be back and I urge others to check their receipts where it isn't a surprise when you leave. I read more

Moe's Southwest Grill - Over priced small queso - Mexican Near Me - Franklin, Tennessee

Moe's is waaayyyyy better than chipotle. Stop going there and give Moe's a chance. Chips are free and they have delicious salsa options also. They also don't charge you 3$ for quac. Something to think about. Moe's Monday is the best day to go. You can't beat a $5 burrito/bowl. read more

I'm usually a fan of this place. I was looking forward to dinner, but it seems they decided to close early tonight. The sign and website say they're open until 9 pm on Saturday, but the sign is out lights are dimmed and they're cleaning up for the day. Pretty disappointing. read more

Moe's Southwest Grill - Mexican Near Me - Franklin, Tennessee

Wish I was kidding... 2 plain ground beef tacos, 2 chicken/cheese quesadillas, 2 drinks = $27. Each crappy taco was $4. FOUR DOLLARS! Give me the lowest grade of ground beef and an Old El Paso seasoning packet and I'll make a Taco twice as good with twice the meat for 14 cents, and I'll still double my money. The quesadillas were gristle-filled salt bombs, but if you slather enough sour cream on them you can choke them down and at least stop your stomach from growling. Free chips and salsa are worth about what you pay for them. I swear to all that is Mexican that Taco Bell is better in every way imaginable. Enjoy! read more

My experience with Moe's today at the Cool Springs location was terrible. Food was average and the place was a mess. All trash cans were overflowing and most tables were disgustingly dirty. Management either needs to be fired or step up service. read more

Moes has several locations in the area and the service and product are consistent with them all, I love to hear "Welcome to Moes'". We have two teenagers and everyone always leaves full, which is rare for "fast food". You can order any item with out the shell and to be honest it is still just as good in the bowl as the shell and that makes it easy to eat clean in a hurry. I would also recommend there call ahead feature. We do this a lot on our way home if it's late and it is always a big hit. My favorite is a Close Talker In a Bowl and then add everything! read more

Moe's is a very high quality urban Mexican food restaurant. Itis almost a mix between Chipolte and Baja Fresh... Moe's does not have the value of Chipoltle though. Its very high priced for the amount of food they give you. Baja Fresh is more of the food portions that they give you. I payed almost $9 for a steak burrito with guacamole... I was expecting to get a Chipoltle size burrito for that price... No... I received a very small one. I did taste very good, and was very quality ingredients. Although its very hard to enjoy it when it cost me as much as some people make working an hour... If you have money to burn, or just dont care about your finances. Then MOE'S is the place for you!!! Me on the other hand... I will not be choosing it as my lunch hour burrito joint. I think I will stick with the low priced Chipoltle burrito that is just down the street on Cool Springs Blvd. Overall, the food was good, not great. The service was ok, and the environment was not all that wonderful. I'm sorry, but it just does not measure up for what it is at that price they are charging... If they lower the prices, they would see me in there for sure... read more

I've been to Moe's Southwest Grill a few times. I've always gotten the burrito which is huge. On all of my visits, I enjoyed the food, but it is a little pricey. I like that you can buy beer here because I see it as a fast food joint and most of those do not carry any alcohol. I also enjoy the salsa bar. They have a nice variety to choose from. The store seems clean and the service is okay. It's setup like a cafeteria where you walk along and tell them what you want until you get to the end where you pay. Because of this, there is very little interaction with any staff once you receive your food. At this particular location, they have posters of famous icons. I quite like how they have it decorated. read more

Moe's is my "Go to delicious fast food cheap" option. We always get the Overachiever Taco, which comes with Guacamole, sour cream and all the delicious options on their "taco item bar". It ends up being plenty of food when combined with the chips, salsa and a little side of queso. We love it. If you get two, they give you a price break. And I love small, easy crunch ice, which they have. This Moe's also has the new Coke machine where you can choose your own options for your soda. Easy in with the cafeteria style service and comfortable dining room. They also have outdoor seating for the nice days. read more

This is one of the restaurants we always look for when on the road with the family. I'm not even a fan of Mexican food, but it's always a treat. On this particular visit, right as we sat down a drink was spilled on a Billy Barou. The manager replaced it for us free of charge, no questions asked. Nice service! read more

Moe's Southwest Grill - Mexican Near Me - Franklin, Tennessee

Normally I enjoy eating at Moe's but it just isn't as good as it used to be.....got home to enjoy my pork burrito and thought it tasted a little different. No pork. Last order they forgot the cup of queso....shouldn't have to return to the store to get what I ordered online. read more

At home recouping from neck surgery for months and really dependent on delivery services for a while to have decent meals. Have ordered from you guys on numerous occasions and just really tired of the CoolSprings restaurant consistently getting my orders wrong! I've noticed on multiple occasions that the sauce within my main dish was missing. Kinda let it slide, but these last two incidents were the straws that have broken this camels back. Two of my most recent orders, cookies were missing from the order that was placed. Made a note about it in the special instructions section of this current order. Sure, they gave me the cookies I paid for last time and for what was ordered this time. But the order itself, is a whole different ballgame. There was no avocado crema in both of my burrito bowls, and none of the extra tomatillo or el guapo that was ordered for each bowl. As for the chips, asked for two extra tomatillo, and yet again, none....not even the one that is supposed to come with the chips! Question? Would any of you like to choke down a gritty burrito bowl and tortilla chips bone dry??? Tried to be patient, but this is it! I'm so done with this business!! Wish I could give you guys 0 stars because your kitchen clearly needs to learn how to properly pay attention to customer orders. Will NEVER be ordering anything from your business again. read more

This Moe's is my favorite in the area. They seem to have fresher meats because they do such volume. My 5 star review is based on what they are, a quick order taco/burrito place, and they do it better than the other chains. Don't expect fine dining, just good, made to order burritos. read more

Being a crazy-taco-obsessed soul who frequents mom & pop shops, I feel as though I shouldn't love a chain much, but customizing a Mexican dish (tacos, salads, burritos) to my exact tastes without any of the cooking labor is amazing. Service is always friendly & they build giaaaant burritos & will add more of any ingredient if you ask nicely. Free chips with every meal & access to their salsa bar adds a cherry on top. Try the green salsa, but be prepared for a new addiction. read more

Moe's Southwest Grill - This bad boy lasted all of four minutes before he found his new home in my tummy. - Mexican Near Me - Franklin, Tennessee

My coworker and I decided to order from Moe's for lunch. I love it when restaurants have online ordering. It's so easy to customize my order and it's fast! My coworker found a promo code which was buy a large drink and get the burrito for free. SO... basically the cheapest lunch ever. And completely yummy. Fast service as well! Will definitely be going back. read more

I'm only giving one star because it won't let me leave zero. I'm baffled at how terrible the customer service and cleanliness is at this location. The last 2 visits I've made to this location (Cool Springs) have been horrible. And with no apologies to go with it. Apparently I'm not the only one with these experiences. I contacted Moe's HQ via Twitter. They messaged me back saying someone would be in contact with me within 5-7 business days. Crickets. Nothing. What a shame. Considering there are lines 15 people deep waiting for utensils, napkins, salsas, etc to be restocked and an empty drink machine. Meanwhile a manager is walking around on her cell phone laughing, not caring about her restaurant and the HORRIFIC service they are giving. IE: A lady asked for a lid and let her know the drink machine was empty. Manager came back giving her a lid. The women said "Thank you, and the drink machine will be fixed?". The manager, still on the phone, responds to the woman with "..yea, I heard you.." THIS. IS. NOT. OKAY. Get it together. Please. For the sake of other people, at least, because I will not be returning, along with the rest of my office who frequents this location. Thanks. read more

Good Moes. Fast and clean. Burrito and quesadilla were made well. Salsa bar was full. That's all you can ask for.

What in the world? Who puts cinnamon in carnitas? The spice over powered the pork and ruined the whole experience. My first and last one to Mo's. Would not recommend to anyone. The beans were not seasoned, and the black olives and cilantro taste as if they'd been sitting a while in the refrigerator. I was expecting tradition flavors and fresh food... I did note get it at Mo's! read more

For people from other regions of the country, the food is similar to Chipotle's. The prices are decent and the wifi works.

I wish I could give Moe's a 5 star rating. My husband and I love the food, the service is friendly, the prices are good and the location is great. Two improvements I would recommend are: 1) A cleaner dining room. Most if not all of the employees are behind the counter providing the food and checking you out. If an employee could be posted to keep the tables cleared off, sanitized and the salsa/drink station clean - that would be great. 2)More attention to keeping the bathrooms clean would be welcomed. I hope this is helpful. Your food is great! read more

Okay, I love this place. It's pretty pricey, but you get a good amount of food for your money. Unfortunately I just went to their website and pulled up the nutritional information for their menu and realized that my meal contained the caloric and fat intake for 2 days worth of food. So I guess its a good thing I don't go there often, and probably won't go there as long as I am on a quest to get off this baby weight, but just I'll be back, it just may be a while. read more

Yummy! Being from texas, its hard to find texmex food.. this was is as close as you can get. Made a custom dish.. Taco Salad with Fajitas! Yummy! read more

My husband and I had lunch at moes yesterday. There was no ice and the food was super greasy. Since last night both my husband and myself have been sick as a dog. read more

It's fine, moderately (not cheap) priced Chipotle-esque food. Good hot salsa with a nice garlic kick in addition to heat kick. Funny movie references in the food nicknames. Website offers deals and discounts and such. I would come back to Moe's. read more

Moe's is a great spot for lunch during the work week. I love the nachos - you go down the line and tell them exactly what you want on it. Prices are good and it's a step above regular fast food. I do get annoyed that they make their employees scream "Welcome to Moe's" every time someone steps through the door, but whatever. The nachos are still good. read more