We took my sons phone in and it was repaired and ready to go within minutes. Val was great and the…read moreprice was affordable. Will keep them in mind for future repairs. Highly recommend!

Staff was professional and knowledgeable. Quickly made the repair to my iPhone screen and it looks…read morebrand new. Definitely would recommend!

CPR cellphone repair Technician Bo he is a straight-up honest professional with thr knowledge…read morerequired to address your cellular needs. Tell him Big Richard Recommend him...

The new Manager David is honest and has great integrity. He made every effort to diagnosis and…read morerepair my cellular phone. In the end the fault was likely the processor. They didn't charge me for their time even on the 2 items I approved because they did produce any results. Big Richard Waxahachie Texas

Broke my front screen right before the holidays. I am visiting family from out of town and a friend…read morerecommended this place. The guy was super helpful and had my phone ready in 30 minutes. $151 after taxes for an iPhone 11 Pro Max (which is $329 at the Apple Store with a long wait) He even put a free screen protector on the front. Overall happy. Good customer service. Good prices. Quick and fast.

Always does a great job quickly and at low cost. Very personable and easy to work with.read more

I called at 5:30 to see if they could remove a jammed SIM card from an iphone. I was stuck in…read moretraffic and called to ask if he would wait for me as it was closing time. He agreed. I had already tried another shop and they couldn't get the card out. He was able to remove the card in less than a minute. Thank you very much for great service and waiting till i got there.

I gave the tech a problem outside of the norm, he was courteous, diligent, and tried his best…read moreThe effort was there

Just used these guys to replace the glass on the back of my iPhone X Max-great service! The guys…read moreworking were helpful, kind, and attentive! I dropped my phone off and did some grocery shopping at Walmart. Price was competitive and the service was wonderful! Absolutely recommend and will be using again-great work guys!

I just purchased a used I 13 from this firm. The owner was knowledgeable, customer oriented, and…read morethorough. very satisfied old customer here Highly recommend

Horrible customer service. Went in today to have some batteries replaced on a battery pack for a…read moreliftkar. Right of the bat the employee was in a bad mood. And I didn't feel like driving to Cedar Hill or Arlington so I stuck it out. Our company has a corporate account with them and he said "well we're franchise so we don't do that ". He replaced the batteries and it seemed like it bothered him to do it. Last time I visit this place. Keep "your franchise " to yourself. I've been to batteries plus in Arlington, Mansfield and Cedar Hill and all of those have been awesome. For a new store you might want to re-evaluate your employees.

Very helpful and had exactly what I needed. I needed a replacement battery for my garage door…read moreopener. They had it in stock and I was in and out in minutes.

I broke my screen on my S9 plus Friday night and immediately went into a panic because the phone…read morewas basically a paper weight and was absolutely useless. Called a few places in Cedar hill and was quoted $270 for the screen repair by Batteries plus bulbs. Would have considered them but they did not have the screen in stock and would have taken 1week to get the screen. Decided to try Big Al's. After calling was promised same day service and was quoted $225 for the screen replacement. I was in a pickle because I didn't want to go to Tmobile a finance another phone for $1400 and I also had precious memories on this phone that i couldnt access. Big Als had very competitive pricing and with the same day promised I decided to give them a try. So the young lady that works in the store may be the owners relative was very sweet but not the best at answering questions about the repair or about the warranty. Which I found out is 30 days provided no new damage occurs to the phone. I called them at 10am and was told that it would take 1-2hrs to have the phone repaired. I was excited about this because I had plans to enjoy the day with my family and since they closed at 5pm I knew I would be back in time to get my phone. I dropped the phone off at 1030 and was told again it would be a few hours. I didn't hear from them at all and had to continuously call to get an update. I gave them until 230pm before I called for status and I definitely understand repairing a phone is no easy chor. I was told at that time that my phone was being worked on at that time and would be another hour. So 330pm passes and I don't hear anything, 4pm passes still nothing and finally at 430 pm i called and asked if was ready because I knew they closed at 5pm and closed on Sundays. Finally when I called I was told that my phone was ready. I went to pick up the phone and it works great and looks great. Big Als does good work but they should set a better expectations for the customer and consider their time. I wasted my day waiting for them when they could have told me from the beginning that it would be ready at the end of the day. They should also provide updates during the repair process and keep the customer informed on where their phone is in line for repairs. Decent service and they kept their promise "same day service". All in all I will take my wife's phone to get repaired. Paid $243 out the door with taxes and I'm back in business. ** only rated a 3 for lack of commutation to customers which makes it average service**

If I could give -0 stars I would, blonde hair black lady not helpful and rude as can be,brought my…read moreiPad in paid $160 for a screen fix, screen is completely coming off after 1 month. She claims they don't keep information in the system & did I have my receipt as I explained I could go possibly find it but isn't my information in your data base. Then proceeded to say it's out of warranty anyway. Refused to even check or look at it. They had to have used Elmer's glue to fix the screen. 0/10 would not recommend after recommending people before I had my own bad experience. Save your time and money.

Great people offering excellent service. I typically utilize the Apple warranty on iPhones, but…read morethen Apple takes forever to get anything done. Especially during the covid lockdowns! Took my iPhone 8+ with a partially shattered screen in (without an appointment) and was told there were a few items ahead of me but it shouldn't be more 1.5 or two hours and they'd text my wife when it was ready. It was done in just over an hour and it is like new again. I highly encourage folks to drop a pin for this location. If you ever need any work done on your phones...this is the place in Rockwall!

This place is a scam! My wife took her phone screen to them for repair, but it only lasted four…read moreweeks. She complained about overheating and a short battery life. Now, half of the screen is white, and they blamed us for putting too much pressure on it. Take your business elsewhere!!

Amazing service! The staff was super friendly, fast, and efficient. They had my phone fixed in no…read moretime, and the pricing was very reasonable compared to other places. Great customer service and quality work! Definitely recommend this place to anyone needing a phone repair!

Complete rip-off--unacceptable service and quality ​Absolute…read morerip-off. I bought a phone here for $390 just 90 days ago, and it completely stopped turning on. When I brought it back, they told me the motherboard was dead. ​Instead of standing behind what they sell, their "solutions" were to either charge me $160 to repair the motherboard or pay another $150 to downgrade to an older, cheaper phone. That means I'd end up spending $540 total for a worse phone than the one I originally paid for! On top of that, they claimed their warranty is only 14 days. ​Expecting a customer to throw away hundreds of dollars on a phone that dies in three months is completely unacceptable. Avoid this shop unless you want to pay double for broken hardware.