Unfortunately, my experience with one Moe's bartender has been unpleasant for some time now which is why 1 star. My friends enjoy the karaoke there on Saturday night, so I go with them.
Whenever I walk in with my group, she is extremely cold, standoffish, and dismissive toward me. She does not acknowledge me, makes immature faces gesturing me to my friends when I'm not looking, and makes it very apparent that she does not want to serve me. Other times, she will silently refuse to serve me, so my friends have to order for me. I've even wondered if she's descriminating against me.
I understand that employees and customers may not always get along, but personal feelings should never interfere with providing basic courtesy and professional customer service. I have never expected special treatment--only the same level of respect and service that any other customer should receive.
I hope management takes customer-service concerns like this seriously, because repeated behavior of this nature can make customers feel unwelcome and ultimately affect their decision as well as several others' to return. read more