First off I want to mention that they have great customer service. I feel bad for those that didn't get that. What I am unhappy about is that their products being expensive have no instructions on how to use their products or what amount to use them. I feel that is very basic and essential when it comes to any product especially food additives. If you look at any food item made by major companies, they are very clear on what the item is being used for and how to use it. Modernist Pantry while has a very niche market has failed to meet those two basic criteria when it comes to their products. They barely or do not even suggest to you what baked good or foods to use their products on in their packaging. They could have even provided some pictures on their packaging so I'm not at a complete loss when I get one of their items in my hand.
Yes, they do have a YouTube channel but frankly if I bought a product, I'm eager and excited to use it and I really don't want to dig around and research on how to use it. I would expect it to be on the package itself and I wouldn't want to do a bunch of research on how to use something I paid for which wasn't cheap.
Having watched several of their YouTube videos, they do not give you a clear understanding on what to use the products for so I don't know if they themselves aren't 100% sure or they just don't have to tell you.
I have high hopes for this company and if they would just fix those things I mentioned, I would love to be their regular customer. read more