They were able to get me in during the. COVID-19 to help with my broken tooth! That made a world…read moreof an improvement. The office is very clean and appears to be state of the art. Staff and dentists are all very nice. Highly recommend Delafield Dental!

I was shocked to find out that they wanted me to sign a treatment plan to charge my insurance…read morecompany and they had not even seen the issue with my tooth. Unfortunately, they are all about money now and then she said oh we're so sorry I didn't mean to send that to you now so that means that you haven't even looked at my mouth, but you're gonna determine the best way of you making the most money prior to even see me. They're just a bunch of young DENTIST with the best dental equipment trying to make the most money and they're finding the best way of doing that. I feel bad for those individuals that don't come from like a billing background like myself and No to ask for the

I found this holistic dental office accidentally while looking for another natural health…read morepractitioner, and I'm so glad I did!! There are huge differences between healthcare practitioners who put patients needs and interests first, and those who do not. You can tell from the first phone call what their priorities are. This is a practice that genuinely cares about their patients. And I love that they are holistic, natural, female-owned, have female dentists, are OPEN and happy to share information about what to expect if you become a patient there, friendly, kind and empathetic on the phone. In my experience, if any medical practice rushes you off the phone or or if they're just cold and uninterested in you on the phone, they'll be cold and uninterested in you when you're a patient. This practice was wonderful. Very open about everything I needed to know, patiently answering all of my questions until I was comfortable choosing them as my new dentist, and even open about the products they use. I give this practice a 5 already and I think I'm going to want to give them a 10 after my appointment!!

This a very friendly place. They very thorough service. Love the staff. I recommend this place!read more

I scheduled an appointment with all the necessary information provided in advance, including my…read moredental records. When I arrived, Dr. Kelly refused to perform the simple request I came in for and instead tried to upsell me on four different unnecessary treatments--including Invisalign and veneers. Her reasoning made no sense and it was painfully clear that her priority was making money, not patient care. To make matters worse, the assistant and front office staff were unresponsive and disorganized--it took days just to get a basic appointment scheduled. The experience felt unprofessional and dismissive from start to finish. Afterward, I consulted two other dentists who had no issue assisting me and treated me with professionalism and genuine care--something that was completely lacking at Dr. Kelly's office. Oh, and the waiting room? The furniture is far too low to the ground--completely inconsiderate for many patients. It's just another sign that money is being pocketed rather than reinvested in patient experience. Do yourself a favor and go somewhere else.

They dropped our insurance and didn't tell us. They mailed out a letter dropping Aetna insurance…read moreand we don't even have Aetna so I figured it was a general letter sent to everyone. When I confronted DFD about this - they told me that Aetna was apart of our insurance. When I called my Insurance company , they said " wehave no affiliation with Aetna". In the meantime , my husband had been seen for extensive dental work and only a portion was being covered ( because we were already out of network without our knowledge). The front desk girl, McKenna continued to bill our insurance per usual and told us she was doing that. If we had payments due at the time , we paid them, Not even realizing it was because they already dropped our insurance at DFD. I think they could've handled this better and TOLD us when we were there multiple times over a 6 month period that we were no longer in network. Once we did find out , we switched dentists immediately! Guess what ? No out of pocket costs either !

Started with Dr Dan in 2008 with with eighth grade niece who had extreme crowding. She's now 22,…read moreperfect teeth, living in NYC. She returned recently to visit Wisconsin, and lost her retainer. After so many years away, the office got her in the same day, and gave her hugs and smiles. This group becomes like family. Now, my four kids will all be going here. Nothing but pleasant experiences and beautiful smiles come out of this office.