Update - Dr B did my grandmothers dentures and gave her life back. She's going out to eat, smiling, spending time with friends. Dr B rebuilt her confidence and gave her a life again. Dr B has taken care of me and my smile since 2016. I have referred countless family and friends to his practice and we all love him. My aunt in particular has a fear of dentists and Dr B makes her feel safe and comfortable every visit. The staff is friendly, professional, and kind. The office is gorgeous and the state of the art equipment they use makes X-rays and scans easy and comfortable. read more

I had an incredibly disappointing experience at this office today. Two days ago, I called to schedule an appointment specifically for a chipped tooth. However, upon arrival, the receptionist informed me that I was booked for an extraction and replacement instead. When I explained that this was incorrect, she dismissed my concern and simply stated that the doctor would decide what I needed. Despite arriving on time, I waited nearly two hours past my scheduled appointment. Feeling completely unvalued, I eventually notified the staff that I was leaving. I have been a patient at this dentist offices for about five years, tolerating previous poor experiences solely due to the convenient location. It is clear they are now overbooking appointments to prioritize profit over patient care, and they no longer show basic concern for their clients' time or well-being. I will not be returning and cannot recommend this practice. read more

I've been coming here for a few years, which is why this experience was so disappointing. During a routine visit, I asked about getting a night guard. I was told it "should be covered by insurance" and that I'd only pay the difference, so I agreed to move forward. At checkout, I paid $350 and was told I'd be reimbursed after insurance was billed. Later, I found out my insurance didn't cover it at all. My concern wasn't that insurance denied the claim, it was that I was led to believe my coverage had been verified. Had I known I would likely be responsible for the full cost, I would have waited until I was financially ready. I asked if they could offer a discount given the misinformation, but after more than two months of trying to reach the manager, I was told there was nothing they could do because I had received the service. What disappointed me most was the lack of accountability and willingness to address my concerns. I ended up canceling my follow-up appointment and won't be returning. I would recommend confirming that your insurance has actually been verified before agreeing to any treatment that could leave you paying out of pocket. read more

Been coming for years and today I'm just completely fed up. Everytime I book an appointment here I come in for my appointment time it's always a hour or 2 wait from the appointment time. I'm fed up. I can't even plan a day because I have to come in and wait 1-2 hours after my appointment time. I have to take a full day off just to come here, because I know I'm going to have to wait at least 1 hour and a half after the appointed time. read more

Absolutely horrible. The entire place is absolutely Filthy. Long wait times. The dentists do not communicate with each other. Just horrible. It's no wonder they have a 3.5 rating. read more

Five years later, and still 5 stars! Dr. B and the entire team went above and beyond to accommodate my dental emergency promptly, even without a scheduled appointment. Excellent service, as always! Highly recommend! read more

STAY AWAY FROM THIS OFFICE. I came to this office because a lot of coworkers recommended it. The 1st year was ok but after that the office expanded and they started seeing loads and loads of patients. Waiting times are ridiculous, front staff needs an attitude adjustment. Dr. B is awesome but it is the STAFF is incompetent and RUDE. I was supposed to get work done with them, they re scheduled me 4 to 6 weeks out 3 times when my insurance had already approved the dental work. So I said forget it!! I went to a NEW dentist's office closer to where I live, to my surprise the new office called me to confirm my appointment with them and wanted to let me know that I had no money left on my insurance because Modern Dental had charged my insurance, I was like WHAT?! I didn't get any work done because they kept postponing my appointments. The lady was very nice and gave me the codes they billed for and advised me to call my insurance; which I did, and explained to them what happened; they said they will contact the office and they will put money back on my insurance because they BILLED FOR SERVICES NOT RENDERED!!! and had to wait 3 weeks for everything to get resolved. This is extremely upsetting because even thought I am no longer a patient there they kept me from getting the dental care I needed because of them billing for something the DID NOT DELIVER read more

My appointment was at 1:30 p.m., but I didn't leave until 4:30 p.m.--three hours for just one crown! That's ridiculous and frustrating. My time is valuable, and spending that long at an appointment feels like a waste of it. I wish they would improve their scheduling and time management. read more

Dr's and clinical staff are great office staff is the worse!!!! Called for Sayra office manager Liz toll me she can't help le will tell Daycare to call me back after 6 calls Evelyn called me she hear me she stated I will call you back tomorrow, that was 3 weeks ago go. Nobody is calling back to help me. I Have an appointment tomorrow I'm sure Sayra won't be there!!!! She is always not in or out to lunch no matter what time I call smh read more

0 stars Customer for years - and Dr. B and the Fake director of staff who is NEVER in the office and refuses to reply BEWARE OF THIS BUSINESS. If you value your time or money. Please go elsewhere. The customer service at this office is absolutely unacceptable, and the lack of leadership and accountability from management is astounding. Everyone seems confused, communication is inconsistent, and getting a straight answer is nearly impossible. In my experience, once they have your money, the concern for your treatment and satisfaction disappears. I dealt with promises that were not honored, requests that were ignored, difficulty obtaining my own dental records and the orthodontist's information, and a retainer I was promised at no additional cost that they ultimately refused to provide. I also experienced additional charges after treatment that I believed should have been included, with fees continually being added and more money being requested. When I tried to address my concerns, the situation escalated to the point where police were called rather than my concerns being meaningfully resolved. The lack of transparency, professionalism, follow-through, and basic respect for patients is deeply troubling. Patients should not have to fight for the treatment they paid for, chase staff for answers, or repeatedly request their own records. My experience left me feeling that collecting payment mattered more than providing complete treatment or taking responsibility afterward. I would strongly encourage anyone considering this office to ask detailed questions, get every promise and fee in writing, and carefully review their treatment agreement before committing. Cesar is a telephone rep - who lies - They have been reported and I will most definitely continue to get justice by exposing them. read more

My appointment was at 11:30 and I got there at 11:15. I ended up sitting there for over 2 and a half hours for a cleaning. Just a cleaning. The whole time they kept taking other people back before me, people who got there after I did. I watched it happen over and over. After 2 and a half hours I finally said something and all they could offer was to just reschedule me. This is the second time this happened here. The first time I had to leave before I was even seen because the wait was so long. And now the next opening they gave me is 3 months out. 3 months. They clearly overbook and don't respect your time at all. Don't bother with this place. read more

This is sad. This is my 4th experience here, and I wanted to be fair before putting up a review. Appointment times mean nothing to them. They called me to move my appointment earlier, and I agreed to come in 30 minutes ahead of schedule. An hour before the new appointment time, I even called to ask if they were running on time because every previous appointment had already been 2 hours behind. The front desk told me, "Yes, we are on time." I arrived 15 minutes early, signed all the paperwork, and still ended up waiting until almost my original appointment time. Once I was finally brought back, the doctor cracked a joke, gave me Novocaine, said he'd be back, and disappeared. Forty minutes later, I was still sitting there numb with no doctor or staff in sight. At this point, it had been well over an hour without the doctor even starting the exam. The front desk staff should not be working in customer service. They were unhelpful, showed no remorse, and acted like this is something they constantly hear complaints about. Sadly, I doubt anything will change, but do yourself a favor and find another dentist read more

They do amazing job. Had two implants and the process was fast and painless. Best in town and best in California

If you have kink for waiting this is THE place for you. TL:DR - they get the job done but make a day out your appointment Longer review w/ my last appointment: I've had an implant done, took 4 hours. The staff and Dr.B is nice enough to his patients. But you can definitely tell he was multitasking multiple implants that day. I don't know if I would put this on him but getting an implant was the worst pain I've felt in my life and I've had a vasectomy. Other things done like crowns and cleanings, the wait has been a mixed bag in terms of wait time, but it can typically take an hour after my scheduled time My last appointment was for a crown that came out (2nd time happening). They told me they were no longer accepting my insurance but they get would give me a consultation and if anything extra was needed they would quote me, but if not they could just go ahead and put it back. So here's the last appointment: Appointment @ 11am Arrived @ 10:40am the place is PACKED. This is how you know you better just start running errands. 11:50am out of curiosity asked how much longer, she went "..so there's still a lot of people in front of you". Then I told her let's just cancel. Just before I asked I was able to research and fill an appointment for myself to a completely different dentist for 2 days later It seems like they fill up as many slots as possible without taking into account a patient's time. read more

I've been a patient of Dr. Baratian's (or "Dr. B" as his patients affectionately call him) since July 2014, and I can honestly say he's the best dentist I've ever had (I'm in my mid-60s). This is actually my fourth review for his practice (on Yelp)- that's how impressed I've been over the years! Dr. B's practice has grown tremendously; he even moved to a larger office to accommodate more patients. Yet, he's still maintained that same warm, friendly approach that drew me to him in the first place. He is exceptionally skilled- I consider him more of a specialist than your average dentist. He's already successfully placed three implants in the back of my mouth, and I was back today to begin the process for four front implants. While I admit dental work makes me nervous, I completely trust Dr. B's expertise. What really sets Dr. B apart is how he handles the unexpected. During today's appointment, he encountered some unforeseen complications that required extra time and care. Rather than rushing through or putting a band-aid on it, he took all the time necessary to ensure everything was done right. Yes, it probably threw off his schedule for the day, but that's the kind of thorough, patient-focused care that makes him exceptional. I noticed one reviewer mentioned Dr. B running late and having to wait; --honestly, after today's experience, I completely understand how that could happen. When a dentist prioritizes doing the job right over staying on schedule, sometimes appointments run long. I'd much rather have a dentist who takes the extra time needed than one who rushes through important work to stay on time. I'd also like to compliment the entire staff at Modern Dental. They're incredibly well-trained and genuinely friendly--a surprisingly rare combination. I believe a practice's staff reflects its leadership, and Dr. B has built something special here. Everyone from the front desk to the dental assistants makes you feel welcomed and cared for. The office is always spotless, the communication is clear and honest, and the overall atmosphere puts you at ease (as much as anyone can be at ease at the dentist!). I can't recommend Modern Dental enough if you're looking for a new dental practice. After more than a decade as a patient, I can confidently say you won't find better care or a more caring team elsewhere. read more

Modern Dental - General Dentistry Near Me - Torrance, California

I scheduled a deep cleaning appointment months in advance due to limited availability. However, on the day of my first appointment, I was contacted and informed that although my appointment was set for 11:00 AM, the office was running behind. I was told I could either come in and wait an unspecified amount of time or reschedule. Since they were unable to provide an estimated wait time, I chose to reschedule--only to be given another appointment two months later, which they stated was their earliest availability. Unfortunately, the same situation occurred again. On the day of my rescheduled appointment, I was contacted and told they would not be able to see me and that I would need to reschedule once more. This pattern of last-minute cancellations and lack of time management has been extremely frustrating, especially given the long wait times between appointments. Additionally, during my implant procedure, the provider assigned to me appeared to have no prior experience performing the procedure. She struggled significantly, and the implant repeatedly failed to stay in place. Eventually, she had to request assistance from another staff member, who then demonstrated the correct technique. This raised serious concerns about the level of training and supervision provided for such procedures. Overall, my experience has been marked by poor scheduling practices and questionable clinical preparedness, which has significantly impacted my confidence in the quality of care provided. read more

The desk staff needs to be trained again. I've been at Modern Dental for 10 years, and the experience I just had was so disappointing. I recently changed employers, and before selecting my insurance I called to ask if they accepted the plan I was enrolling in. The stated that they accepted "any PPO". A blanket statement. I select my insurance based on this. The day before my appointment, I get a text saying that my insurance on file has changed. Which makes sense because, again, new employer. I send them a picture of my card, then I follow up with a call. On this call, they told me I'm good to come in. I get to my appointment on time, wait for a few minutes, then I'm called to the front desk to show my insurance card again. The staff member takes down my insurance, I ask to go wait in my car, she said they'll call me when they're ready. 45 minutes later, I'm still waiting so I text them to see if they're ready for me. I then get a call saying that they dont accept my insurance. Which is odd because, again, they accept "any PPO". When we get off the call, I get a text saying that I can still get my cleaning for $100. Just disorganized. read more

Modern Dental: Don't Be Fooled I really wanted to like this place. My first appointment actually started on time, and I thought, finally, a dental office that respects my schedule. But after that, it was a total bait‑and‑switch. Every single visit afterward, I ended up waiting over an hour -- three times in a row. The staff sound nice and reassuring, always saying "you'll be seen soon," but it's just not true. Sitting there over and over again, watching the clock, I realized they were just stringing me along. It's exhausting and disrespectful. I don't care how friendly the voices at the front desk are -- if you can't keep appointments, you're wasting people's time. Save yourself the frustration. Modern Dental might look good at first, but they don't value your time or your trust. read more

My family and I have been loyal patients of this dental office for many years, which makes this decision especially unfortunate, but this will be my last visit. Over my last two appointments, I waited over an hour to be seen. At my most recent visit, the wait exceeded two hours. This level of delay shows a complete lack of respect for patients' time. I will be seeking another dental office for future care. I encourage others to review Google and Yelp feedback before scheduling, as these wait-time and service issues appear to be a consistent pattern. I do not recommend this office. read more

The office experience is the worst I've ever had with any dental or medical office. They routinely schedule you with at least 10 other patients with the same Appointment time. The last time I was there, after waiting for 40 minutes, I asked when I would be seen. They said there were seven other patients in front of me. When I asked, why would you schedule us all at the same time? They said it's because of the time of year. I reminded them that every single time I've been here I've waited over an hour for a simple tooth cleaning and it's not about the time of year. When they asked if I'd like to reschedule I said 'no I will never come back again.' If you want an office that values your time do not come here. No professionalism whatsoever. read more

Nella at the front desk was very rude. They miss quoted the amount I had to pay out of pocket not once but twice. I told Nella the situation and her response was "okay." She did not apologize or care to understand I had to pay $700 more than was quoted. read more

The amount of time you need to have is ridiculous, the wait time and by the time you are out is unreasonable. This office needs major improvement in scheduling and customer service. They want you on time but are not considerate of yours. They seem to overbook patients book their patients. read more

This place just to be good, idk why happened to it. Waiting times are now more than 1hr even with appointment time. Chairs are falling apart, I even cut myself in it. Just to to a different dentist place. Requested to speak with manager, manager was nowhere to be found. read more

Modern Dental - Chairs not well maintained - General Dentistry Near Me - Torrance, California

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BEWARE!!!! I have been going to this dentist twice a year since 2023. My last cleaning appointment was over an hour past scheduled time,inconvenience no big deal. However, the oral hygienist was in such a rush that he didn't even floss my teeth in the end. Then the Dr comes in after to discuss my xrays & informs me that I'm in need of a cap on a tooth. I said I wasn't aware since when I come EVERY 6 months without fail. He looks at my chart & says since July of 2023. I said why is this the first time that I'm hearing this? You can't get a cap without approval from your insurance carrier which THEY submit with my permission. For someone who routinely gets a cleaning every 6 months why would I NOT get any work that needs to be performed? When asked he looked dumbfounded. So either he was looking at someone else's chart or they have been rushing me through like a 3 minute car wash. Either way it's pure INCOMPETENCE. I WILL NOT BE BACK!!!! If I could have given no stars I would've. read more

I haw been going here for a few years and it wasn't always like this, but for the past year or so the wait times have been ridiculous and unacceptable. It's been a minimum of 45 minutes to an hour just to be called then you wait additional time to be seen. Who has the time to be at the dentist for a simple cleaning for 2 hours+?! Front desk doesn't even seem concerned or apologetic, it's actually very confusing how a business can run like this. Sadly me and my 3 family members will have to find a new dentist. read more

This was my 1st dentist visit since moving here from outta state. One of my customers referred. I was sad bc I love my Dallas dentist, DNA Dental. They always took great care of my chops. Very pleased to report Modern Dental picked up EXACTLY where DNA Dental left off. A very seamless dental transition. Not one but two dentists examined. Very thorough xrays. Hygienist demonstrated great attention to detail. I get the feeling this practice will take good care of my smile. I'll be back. read more

Been coming here for years and has experienced nothing but gold standard service. Dr. B and his team are the best! read more

Modern Dental - Having some dental work done - General Dentistry Near Me - Torrance, California

Need to answer the phone on customers , having us wait 20 minutes plus and then request a voice mail.

I don't usually give negative reviews, but I feel compelled to this time. Each time I come here, I can expect to wait 1.5 to 2 hours - and this is just for a routine cleaning! This last time, I had dental issues and the staff told me they called in the prescription to the pharmacy. I went to the pharmacy and I was told they didn't have anything ordered for me. I called this dental office back and had to leave a message as they were closed. There had been no follow up from this office whatsoever. They must not be hurting for business as they are not trying to retain their clients. I will not be going back despite having gone here for years. read more

If I could give zero stars I would. The wait time here is absolutely ridiculous!!! They schedule too many people at one time. They want to charge you a late fee if you don't show up but don't care if you wait a hour or more after your scheduled appointment time. They told me to come at 8am there would not be await so I did. Lies! Lies! Lies!!!! I still waited 40 minutes and I'm so annoyed. The disrespect for my time is outrageous. This place really needs to do better. I won't be back! read more

I had extreme tooth pain. I came in to discover I needed a root canal and to replace a crown that I previously had from a different dentist. They did everything the same day. And all at no out of pocket cost! Which was very helpful to me. The office is nice and modern and all of the employees are welcoming and make you feel very comfortable. Dr. B and Dr. K assisted me and they were great! I recommend this place to anyone with anxiety about going to a dentist bc they really do make you feel at ease and you experience no pain at all! Thanks! read more

The wait time is a freaking joke! They are always a minimum 1 hour late on your scheduled appointment. The work is great but this waiting BS is annoying. This happens all the time. Modern dental needs to reimburse their patients for waiting. Going to start looking for a new dentist! RIDICULOUS!!!! What a waste of my time! read more

I really can't stand this location. Been dealing with them for years and I don't know why I continue to take my kids here. Customer service is horrible, they take forever to provide me with info and always put me on hold and never return! Some of the desk workers attitudes are also horrible. read more

The entrance to Dr.B's office is spectacular! My first time visiting everyone was so professional. They have a rhythm! So don't let the full (patients) waiting fool you. The longest you'll wait is MAYBE AT THE MOST 15 minutes. But after that it's full sailing. His attendants make you feel like you're the only patient in the room. I'm a little on the high maintenance side...my previous dentist caused me PTSD. Dr. B's and his staff are all understanding of this and treat me like a big ol' princess! I love it. Now DR. B? He's so gentle and doesn't make me feel ashamed of my fear. In fact he empathizes and I appreciate that! He's extremely gentle and patient!!! I'm getting implants and a couple of other things....at the end of it all--- imma look like a million bucks! Lastly, their billing process ---is top notch! They take care of everything. There's this one attendant ....i think she is the business manager but she goes over your visit and any billing or procedure questions that you may have. Right before they get started... I like their rhythm. They handle business without making you feel like you're a bill .... And you walk out feeling like you've been to the spa! read more

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The so called "front desk "Staff" are a complete JOKE. Incompetence, rudeness, unprofessionalism, lack of integrity, lack of accountability, lack of transparency, lack of empathy, lack of management and most importantly lack of intelligence all rolled into one. " The New Modern Dental".... read more

Love Dr B and it seems that other ppl feel the same way. appointments are hard to get and once you are there they are always running behind. I usually wait 30-45 min after my appointment time which is a bummer but what can u do. read more

Going to find a new dentist ASAP. The wait is RIDICULOUS. Dr. B is amazing but it is ridiculous having to wait so long WITH an appointment. The waiting room is so full people are standing waiting for an hour just to be seen. Why book so many people at the same time? Make it make sense. read more

Happy and helpful staff , caring dentists i highly recommend recommending this dentistry establishment , thank you Dr. B read more

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ALWAYS LATE for appointments. Plan an hour after appointment. I cancelled my last appointment and left because it was taking so long. Tried again and same thing, waiting room is packed with people. The lady next to me is over an hour behind too. Can't imagine how late the afternoon appointments are. Unfortunate because they are nice and do good work. Plenty of other places to go unless waiting is ok for you. read more

Please avoid coming to this place I been coming for 5 years on We I came for a cleaning and also they did a filling after the filling my left side of my face it's swollen I been calling this place to ask if it's something normal or to see if they can see me but no one answer before they used to answer immediately now they don't even care about you as a patient avoid coming it could be a worst emergency and they won't answer staff it's rude except for Hugo. Dr. Didn't even take the time to show on the screen where did I have the cavity he was in a rush because all they care it was to finish they don't see you a patient they see you as a number. Today I gave another change felt a discomfort schedule an appointment and they were able to see me today. My appointment was at 2:30 pm and they started with my X-rays at 4:05 pm almost two hours waiting. I specifically ask for Dr B and like always they send someone else. Another doctor comes and tells me I don't need a fill I need a root canal I asked for more options nothing was provided when last time I came I was told I needed to replace my fill because it was too old. All you can see they're in a rush you as a person sometimes have to request time off from work for them to tell you to schedule another appointment it's not about the money they charge for the root canal it's about the poor customer service they provide because all they want is for you to leave to see the next person. Poor service avoid wasting your time read more