1. Rick D. Masuoka, DMD

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Redondo Beach, CA

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Rick D. Masuoka, DMD

5.0 (19 reviews)
Closed • 8:00 am - 12:00 pm

Services - Rick D. Masuoka, DMD

Cavity treatment

Crown cleaning

Dental exams

Rick D. Masuoka, DMD Photos

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16 years ago

Dr. Rick is the best denist in the south bay. He is professional and friendly. I have referred sooo many people to him!

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Review Highlights - Rick D. Masuoka, DMD

“Masuoka, I've made the drive to his office in Redondo Beach no matter where I've lived over the last couple of decades (ie.”

Mentioned in 7 reviews

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Ocean View Dental Group

Ocean View Dental Group

3.1(68 reviews)
1.9 mi

Amazing quality of care . Excellent well trained staff. Doctor is very knowledgeable, professional…read moreand courteous. In that office starting from the front desk to the dental assistants in the back are experienced professionals .

I went in for an exam as a new patient. The dentist told me I needed a 'deep cleaning.' He did not…read moredo any periodontal probing, and they only took a few x-rays. I later learned this is questionable; it's hard to claim a deep cleaning is needed if there is no evidence of or testing for deep pockets in my gums. My gums are fine; no pain, no bleeding, no odor. I consider this diagnosis suspect. However, I didn't know this at the time so I consented and scheduled the cleaning. I went in for the cleaning a few days later and paid for it. The dental tech polished my teeth, and took a few supplemental x-rays. Then I waited for the doctor. And waited. And waited. I waited 45 MINUTES. There was no sign of the dentist in the office. I told them it was unacceptable to make me wait so long. I rescheduled the cleaning for the next week and I left. The day of that appointment, I went in. They sat me down. Told me I'd get a few x-rays. I told them I'd already had them. Told me they'd polish my teeth. I told them I'd had that done last week. And I waited. And waited. And waited. This time I waited 30 MINUTES. Again, there was no sign of the dentist in the office. I told them this was unacceptable. I told them that I would be leaving, and that I wanted a refund for the cleaning. They seemed to have trouble refunding it to my debit card, so they refunded it to my credit card. I consider this highly unprofessional and disrespectful. When you book an appointment with a doctor or dentist, I don't think it's too much to ask that the doctor or dentist actually BE THERE IN THE OFFICE ON TIME for your appointment. And to have it happen a SECOND time is even worse. If the dentist had a scheduling problem, or some other issue in their life, the office should have notified me, but they did not. I will not be back. Not recommended.

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Artsci Dental - Dr Nguyen: founder and director of ARTSCI dental

Artsci Dental

4.9(483 reviews)
0.2 mi
Established in 2021
Certified professionals

Five Stars Aren't Enough for ARTSCI Dentistry!…read more This is my third visit to ARTSCI Dentistry in Redondo Beach, and I'm more impressed every single time. If I could write a glowing review after every appointment, I would! For the first time in my life, I actually look forward to going to the dentist, and that's all thanks to this incredible team. This place is beyond top-notch. From the moment you walk in, you can feel the positive energy. Everyone greets you with a genuine smile and a great attitude. Angela, Alexis, Michelle, and Skylir make every visit welcoming and seamless, and they truly know how to take care of a patient. And then there's my wonderful doctor, Dr. Winiarskyj. She is beyond remarkable: skilled, caring, and someone you can completely trust with your smile. The office is spotless, the equipment is state-of-the-art, and the level of service is outstanding from start to finish. You can tell this team takes real pride in what they do. If you're looking for a dentist, stop searching. This is the place to go. I'd give them 10 stars if I could, but five will have to do!

I genuinely look forward to getting my teeth cleaned here! I've been a patient for many years, and…read morethe exceptional care and wonderful team continue to be the very best. Both Dr. Nguyen and Dr. Brynn are amazing, and their hygienists and entire staff are equally wonderful--kind, professional, and always so welcoming. I wouldn't trust my dental care with anyone else. I'm so grateful to have found such an incredible dental office. Never going anywhere else!

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Hermosa Smiles Dentistry - Looking for a family dentist in Hermosa Beach, CA? You have come to the right spot!

Hermosa Smiles Dentistry

3.6(255 reviews)
1.3 mi

The very professional staff from the very beginning to the end. I really appreciate them!read more

This morning, I called the office to inquire about the multiple text messages I had been receiving…read moresince September 16 indicating that I had an outstanding balance. I have historically used my FSA for my dental and medical copayments, so I was concerned about why I was receiving these notifications. A few minutes later, Ben, the Operations Manager, called me. He stated that Caroline had explained that I had called with a concern and asked what he could assist me with. I explained that I had already provided Caroline with the details of my concern. Ben explained that the office had confirmation documentation indicating that an appointment had been missed. I explained that I had reviewed my call history and text messages and could not identify any incoming communication from the office confirming that appointment. As the patient, I was simply explaining what I could see and verify from my own records. During our conversation, Ben stated that he would: * Remove the $100 fee as a courtesy reversal. * Refund the $100 balance because he did not want the matter to affect my credit. * Remove both me and my son from the schedules of all doctors at the practice going forward. While I appreciate the reversal of the fee, I am extremely disappointed with how the situation was handled. As the Operations Manager, Ben is responsible for ensuring that the office's patient-confirmation processes are functioning effectively. The purpose of confirming appointments in advance is not only to communicate with patients, but also to protect the daily schedules and production of the providers. If the office's confirmation process is not effective, that is an operational issue that should be addressed internally rather than placing the responsibility on the patient. In this situation, I received repeated notifications about a balance due, including messages daily and, at times, twice in the same day. The system was clearly capable of communicating with me when the office wanted to collect a balance. However, according to Ben, the office's system did not provide sufficient confirmation of the appointment that ultimately resulted in a $100 no-show charge. I explained to Ben that this appeared to be an operational inconsistency: the office's balance-due communication was extremely efficient, while the appointment-confirmation process was apparently not equally effective. Rather than acknowledging the possibility of a breakdown in the confirmation process. I find this particularly disappointing because we have been patients at Hermosa Smiles and, to my knowledge, have not established a pattern of missed appointments. A concern regarding the office's process should not result in a patient being dismissed from the practice simply because they questioned the process. and requested clarification. I have also experienced previous concerns regarding how my questions and requests have been handled. I have always asked questions because I want to understand the recommended treatment, insurance coverage, and financial responsibility before proceeding. I understand that dental practices need to maintain productive schedules for their providers. I also understand why practices have no-show policies and may charge a fee when a patient does not attend an appointment without adequate notice. However, when there is a question about whether the office's own confirmation process functioned properly, the patient should not automatically bear the consequences of that operational failure. A no-show fee is intended to compensate a provider for lost production resulting from a missed appointment. It should not become a penalty imposed on a patient when there is a legitimate question about whether the appointment was properly confirmed. Acknowledging the concern and using the situation as an opportunity to improve the process would have demonstrated a patient-centered approach. This experience has left me with the impression that Hermosa Smiles is more focused on protecting production and scheduling metrics than on understanding and resolving legitimate patient concerns. I have always believed that a strong healthcare organization should be both operationally efficient and patient-centered. I am particularly disappointed that an Operations Manager, who has significant authority over the office's processes and patient experience, chose to resolve my concern by removing us from the practice rather than addressing the underlying operational issue. I am extremely disappointed that after being patients at Hermosa Smiles, this is how a legitimate concern was handled. I am now considering transitioning to a private dental practice where I hope patient communication, individualized care, and the ability to ask reasonable questions are valued alongside operational efficiency. I consider my experience to fall into the category of health disparities toward minorities.

Photos
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Hermosa Smiles Dentistry - Hermosa Smiles Dentistry opened its doors to the Hermosa Beach community in July 2013.

Hermosa Smiles Dentistry opened its doors to the Hermosa Beach community in July 2013.

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Rick D. Masuoka, DMD - generaldentistry - Updated October 2026

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