This spa should be called Modern Day Rip Off. I decided to try this place after I saw a Groupon special $69 for a 2 hr facial and massage, despite after reading a negative review that they had shorted a customer their allotted time. The same thing happened to me today.
My facial, was less than adequate. The lady left the room more time than she was in it. She was busy focusing on selling me $10 extra for hot stones with a better masseuse. Then kept leaving the room to talk with the lady that was going to do my massage. I finally relented and said yes to the extra $10. When the facial was done, I looked at the digital clock in the room and she had shorted me 5 min. I was not going to worry about that small indiscretion, then there was the massage with Tina in the same room.
She was very good, but shorted me 15 min on completion of my massage and I did not get any hot stones. Very disappointing. I called her on it, she said she would give me the extra 15 min, but at that point I was not happy and was not relaxed.
I expressed my dissatisfaction upon check out. I explained the situation to the lady that checked my out, who happened to be the the same person that did the facial, that I was not happy with the time shortage. She argued with me, said I was wrong and then said we watch the clock on the wall located In their lobby. I told her wrong answer, you should look at the clock that is located in the treatment room, where the customer is located.
Upon check out, I refused to pay $79, which included the $10 extra for the hot stones, which I never got and for a massage that I was shorted 20min, so I paid a pro-rates rate and still tipped both ladies.
Timothy, you were the manager on staff when I made the appt. I want to give you a piece of advice, one way to ruin your business is by giving less service than what is advertised and promised. It is always better to give customers a little extra time than to try short them. Furthermore, I was located in the room adjacent to your check in desk. As you were checking out another guest, it was very loud. You should use your spa voices, when other guests are having a service.
You lost what would have been a good customer as I would have hands down gone back to Tina for a massage, but I do not like being ripped off. I hope you change your business practices, else you will not be in business very long. read more