Debbra G. post 2 of 2 In April 2017, still unaware of the "lean and exhaust leak" issue with the Pantera...I brought him my 2014 Chev Cruze to diagnose and repair an issue that I suggested was the Steering. I also requested new tires, a brake check/repair and a detail. Total bill was $2,916.81. I explained the condition in which the problem happened to the secretary, his mechanic and to him directly. The car had 35681 miles on it. I was called and told what they believed the problem to be and I argued immediately, I did not believe their assessment of the problem. It was condescendingly insisted that they were right and the suggested repair was what was needed. It was the opinion of the mechanic and Steve, that I needed new shocks and struts. I insisted that the condition was in the steering assembly, they both insisted that it was not a steering issue. So, assuming they had 1. Driven the car in the conditions I had explained to them, 2. they had ruled out my suspicion of steering by some form of inspection and 3. that they had my best interest in mind with their recommendations. My assumption cost me $1053.02 in unnecessary replacement of parts that have a "Chev replacement advised around 80k miles". To further add insult to injury, I found out a month later, from the dealership, that that repair would have been free to me under my 36k mile warranty, IF in fact it was somehow warranted, which they strongly disbelieved. So, back to the repair experience of the Cruze, I called them immediately the day I picked the car up and on the drive home, it was clear that ZERO change had been made to my steering problem. I told them many times how unstable and scary it was to drive, yet after having the car a week and me paying for a rental, no change had occurred to the problem. This was a friday and when I called, while driving home, they had already left for the day and I asked for someone to call me back. I waited and waited and finally called them on wed or thur of the following week, I spoke with the mechanic and asked him what was happening, was I bringing the car back for further investigation into the problem? He said they were looking for a better strut to re-install. I was very insistent that this was not the solution and I pressed him regarding the steering mechanics. I asked him if he had driven the car in the specific conditions that I had explained the problem happens in, he said NO. I was furious. I had explained to him that I had told them before they got the car that it was my opinion it was a steering problem, I reminded him that I also resisted the repair advice of shocks and struts, and I insisted, that if their recommended repair did not solve my problem, WHY should putting different struts have any effect on the issue at all?! Steve called me and Insisted that the decision to replace the new struts was the only solution to the mechanical issue, there was no reason to suspect the steering. I brought the car back and rented a car again. I insisted they drive the car in the conditions I explained, PRIOR to any new work. The mechanic did drive it and guess what, the mechanic told me over the phone that the handling was in fact scary and unstable. I told the mechanic that IF he had driven the car in the condition I explained PRIOR to giving/insisting on their professional opinion of the shocks and struts being replaced...they would have known that it was not a problem with the shocks and struts. They sent the car out to a "sublet" to have the steering module reprogrammed (5/16/17). They notate on my bill that a bulletin was posted regarding the steering having my condition, and the bulletin #PI1239 advised reprogramming. Why was my concern of steering not investigated in the beginning. I am not ignorant about auto mechanics. I KNOW what bad shocks and struts feel like, I told them that. I told Steve that I was very upset that I had paid for unnecessary repairs solely based on the fact that no one drove the car in the condition I had thoroughly explained to them from the start. He was extremely arrogant and rude and felt they had done nothing wrong in the situation, he also claimed that "I had asked for the shocks and strut repair" myself, I emphatically did not. I have the email that numbers 5 items I requested, none of which are shocks and struts. He tried to put the responsibility of the error on me. I reminded him of the several phone calls between myself, him and his mechanic, wherein I emphatically argued against the shocks and struts having anything to do with the problem. I asked him if he expected me to pay for the sublet reprogramming bill, he did. I paid an additional $175 for that repair. I thought I could trust the advice I would receive, I thought my opinion regarding my mechanical concerns would have been taken seriously, I thought I could trust my acquaintance of 4yrs, to treat me honorably. I no longer believe any of these things. read more

I will say first that I was an acquaintance of Steve Heino, connected thru my Ex Partner. Many trips camping, traveling etc. So my utter shock regarding the following events is seriously disturbing to me. Post 1 of 2 2016 I brought him my Father's 1972 DeTomaso Pantera, all original. The car had sat for 20yrs untouched. I asked Steve to restore it to perfect running condition, a few cosmetic fixes and a detail job. My sister and I paid just shy of $40k for his work. He had it for several months at his shop ("finished" and returned in Nov 2016). While there aprox 33 miles were put on the car. He gave my ex a ride in it after business hours without my permission or knowledge. At this point I am not certain how many people have driven my car without my knowledge, for "test drive" purposes. Now that I have the car back, I have put about 15 miles on it myself. I have been informally told by 2 mechanics that the car is "running Lean" and there is an "audible leak in the exhaust". I contacted Steve directly (8/3/17) and asked if the car was tested for the "lean" condition. He said no and sounded indignant when I asked if that could be remedied at no cost. I asked him why a Dyno was not done to ensure their work was done properly, that the car was in working order. He said it was too expensive to do, when he had the car. (??) Perhaps I am naive to expect that a full diagnostic or tune up, whatever it should be called, would be performed on a vehicle that cost $40k to restore. The bulk of the cost for the restoration was in parts and labor. Now to the second problem... see second post by Debra G. read more

These guys are not friendly and I got treated very poorly and like I didn't know anything about cars by Steve the Owner. His shop was recommended to me by a member of our Mustang club. I will never go there again even though his shop is conveniently close to my house. To pull the gas tank out of my car fix one fuel line an two clamps and check the fuel pumps was for labor only was over $600 in labor and $160 in parts including 15 gallons of gas at $3.00 a half gallon which I didn't even ask for! and then on top of that he install a new fuel filter which the car didn't need since it just had one installed less than 3,000 miles ago! for a total bill of $984!!. This guys prices are a ripoff!! I will not recommend his shop to anyone in my Mustang club. He is charging Outrageous prices and did not notify of any of the cost until I showed up to pick up my car!! The Ford Dealer even said the guy ripped me off! especially the fuel pump check procedure was a crock!! BEWARE OF THIS PLACE!! read more

Had a really bad experience here. I unfortunately left without become a customer. I found the owner to be dismissive and condescending. Kind of annoying when you're trying to learn about classic cars and buy one but the guys making you feel like a punk. Seems like his attitude was " I could get some work if there weren't for this damn paying customer." Anyway maybe they're confused, and they think they're in the car business, forgetting maybe that every business is a customer service business. Take your money elsewhere. read more

I have looked long and hard to find a quality straight shooting honest car repair place. I have been to some of the best in the Portland/Vancouver area. I have a high performance car that demands quality and honest work. This is the best repair facility I have found. Steve, Michelle, Terry, and Joe all were top notch. I really appreciate what they do. Highly recommended. read more

They absolutely saved the day! My Volvo s80 had an issue with it's serpitine belt. They diagnosed the issue right away ordered the part and I was on my way. Not to mention, very knowledgeable and excellent customer service. Hard to find a mechanic like this these days. Extremely satisfied. read more