Here's the translation in Traditional Chinese, written in the formal register typical of Hong Kong…read morecorrespondence. I've kept the names in English (standard practice in HK letters), preserved the emphasis on words like「侮辱」(INSULT), and used 輪胎 rather than the colloquial 車呔 since this is a formal complaint letter. 陳女士（Ms. Katie Chan）： 本人與內子自2015年起，一直在貴車行為我們多部Mini汽車進行保養及維修。十年來的合作關係一直令人滿意----直至昨日為止。 Nicholas Tsang直接而無禮地對我說，我對電動車（EV）輪胎一無所知。我問他有甚麼理由說出如此無禮的話。他回答：「如果你對電動車輪胎有任何認識，你早就會告訴你太太，我現在也毋須在這裡解釋了。」 本人現年66歲，18歲時已購買人生第一部汽車。我視Nicholas Tsang這番話為一種侮辱。 本人與內子昨日前往貴行服務部，涉事車輛為內子的2025年Countryman SE電動車，行駛里數為28,000公里。 我們發現兩條前胎磨損嚴重，而兩條後胎卻猶如全新。內子就此向Nicholas查詢，Nicholas便與我們一同到停車場查看輪胎。 他起初表示，以該行駛里數而言屬於正常。我們隨即問他，為何後胎卻如同新胎一般。我們又向他查詢製造商的里數保用（mileage warranty）。Nicholas所給的一些答案（藉口）並不令人信服。 經進一步交談後，他向我們指出，我們車上的Bridgestone Turanza LS 100輪胎並非適合電動車使用的輪胎。我們一同到他的辦公桌前，他向我們展示Bridgestone的網頁，並在電腦屏幕上指出標有「EV」字樣的TURANZA EV才是合適的輪胎。他亦提到，電動車應使用低滾動阻力（LOW ROLLING RESISTANCE，LRR）輪胎。 Nicholas Tsang對我們說，這是銷售部的過失，因為銷售部沒有事先向顧客詳細解釋：除非換上LRR輪胎，否則輪胎會快速磨損。我們於是問他下一步該怎樣做，他說服務部無能為力。Nicholas基本上是在打發我們走，叫我們自己想辦法，或者去找銷售部。我們最終堅持要求預約星期一檢查輪胎，而這項檢查要求亦險遭拒絕。 我們車上的輪胎是Mini Cooper的原廠輪胎，購車時已隨車附上。既然NICHOLAS已將責任推到貴行銷售部身上，本人在此誠懇要求貴行銷售部向我們提供四條全新Bridgestone Turanza EV輪胎，另加200元安裝費用。只要Nicholas仍在服務部任職，我們便不會再將汽車送到貴行進行任何維修保養，因為我們完全不信任Nicholas接近我們的汽車。我們會將輪胎帶到溫哥華的BMW車行安裝。 靜候回覆。 A couple of wording choices worth flagging for your dad, since he's particular: I rendered "take a hike" as 打發我們走（叫我們自己想辦法）, which carries the dismissive tone without being vulgar; and "answers {excuses}" as 答案（藉口）to keep his parenthetical jab intact. If he'd prefer a sharper or softer phrasing anywhere, I'm happy to adjust.

The people working in the service department are very rude. Never coming here again until they…read moreapologize and give a refund. Go somewhere to get service. Nicholas is rude.

I required a rear hitch replaced on my 2011 Chev pickup and the job was done very quickly. I…read moretook a trip to the Okanagan and noticed that the instrument panel was showing that there was a dead short and that the alternator was discharging. Thus as a result of consultation with a mechanic. ,replaced the alternator however this problem was not rectified., and a second alternator was replaced. I took a second trip to E & H Hitch and I noticed some dark colors of what to appeared to be a burn on the frame at the location of where the hitch was installed. This was surfaced to an employee however he denied using a torch to remove any of the four rusted bolts and even commented that he was surprised that the bolts came off easily. He did not use any testing equipment and was doing a visual check on the wire connections and was only too quick to recommend another business who were known to him to do electrical inspections and repair however upon my attendance they were booked solid and had no openings. The wiring harness obviously has a dead short causing a discharge on the alternator causing the gage to fall back to 12 volts from the near 15 volts of operation. In conclusion, there were no previous electrical problems on this vehicle. The cost factor of having two BC Ferry ridings., and paying technicians 150.00 dollars an hour and alternator replacements is really hard to swallow. I believe that a photo taken prior to the mechanics involved would have provided more information on the repair. Recommendations NIL.. You be the judge! I must admit that the service counter was staffed with a very dedicated individual.

Thank you for your kind service for my R.Pod trailer Robert! You did an amazing job and I am.very…read morehappy I got it done by you guys. You guys worked it around my budget as well And was glad to get some knowledge about my first Well done!!! Will recommend all to visit and try the service with E&H Hitch. Thank you

I went to Pats in Surrey. They quoted $752.00 to fix two piece driveline from Ford F750 with…read moreconstant velocity. Where one shaft plugs into other shaft, there is a splined groove that mates the two, and splines were stripped and worn out. causing front driveshaft to turn but rear shaft didnt spin cause splines were all worn out. They had it for just under a week snd did a fantastic job. The price rose about 200$ but when I picked it up they kindly stuck to their original quote. The upcharge was because they had to spend more time on it. But in the end they did not make me pay for the extra work. Very pleasant counter sales. Highly recommend them. Bolted in beautifully. Thank you very much guys for great service.

Hey folks Just want to give a shout out to Pats Driveline, and Jon out at the front desk. I'm…read moreworking on a special project that I'm trying to get done in time for a couple of sick friends/family! I needed a custom driveshaft made from some old and some new pieces to fit this home built car and Jon was so helpful and professional these guys really know what they are doing as well as helping find the solutions you need! I've used them once before and got the same awesome service! Thanks again Jon!!!

Agreed - these guys do rock! I brought my car in Monday - they examined it on the spot, we made an…read moreappt for the next day, and they did a great job and were very friendly! Very personal service!

These guys rock! They helped me out when no other shops would help. Best service ever when my SUV…read morewas vandalized 3 days before I was scheduled to leave town. They made it all seem easy and the work was top notch. Never second guess using the small local guys. So worth it!

used to be a good shop to go to but their level of service has drastically decreased. They always…read morehave an excuse why your car is not ready. They take lots of shortcuts and seem to never reset the warning lights on your car despite spending lots of money there. Their body shop is always without staff and plagued with breakdowns of equipment. Overall, they may talk a big game but they only want to gauge their customers by replacing parts that are very expensive rather than troubleshoot what the actual issue is. They only care about selling their ICBC rebuilds. Completely mismanaged! #FAIL

This shop is hands down the best experience I've had at a repair & maintenance shop ever. Highly…read morerecommended and always on point. Five stars all around.

Close to home, easy to get parts, great parking, long time staff members know what parts neededread more

A lifesaver for me on this night as I needed car parts and I practically had less than the standard…read moreamount of brake pad thickness you should have while operating an automobile. Open right up to 8PM on weeknights, when your in a bind, and work on your car yourself (or know people who work on cars) and need that particular part I always think of Lordco. You can go OEM on things, but sometimes that is not in your budget, and in most cases at night, those places aren't open for you like this place is. For an average Joe like me this place isn't pretty, but for any car-nut, this is probably some sort of candy store. What you see in the front is not all you see as they have people here who know cars and if they don't, they pull up their computer to find you the corresponding right part you need. Just have the knowledge of the exact part or item you need, with you year and model of vehicle. They usually provide you a few prices due to selection, whether you want aftermarket, or something that is similiar to OEM. Deep into the heart of industrial area, know where you going before you come here (have the GPS on) and you maybe delayed due to the fact this place is close to the main train tracks. On this night when we came here we were stopped by two trains, one when going, one when leaving.

I was trying to save money and change my own tires to winter tires, but ended up getting a ratchet…read morestuck on one of the lug nuts, I first went to OK-Tire which was closer to me. They had told me that they couldn't remove the ratchet, and that they would have to destroy the rim and replace it costing mucho dollars! I took it to Integra, and they were able to remove the ratchet and changed my tire for me! Would definitely recommend!

Good repair shop now called integra tire Very good pricing…read moreon oil change, busy shop and staff are willing to go the extra mile for cs (ie, picked me up from work nearby when car ready)

Had my car worked on here. I had an online coupon which they honoured. Sometimes when you buy…read moredeals, certain businesses come off as resentful. Not the case here at Penny. I dealt with a couple of the employees as well as the owner and they were all very professional, providing good, timely, cost effective service as well as a courtesy car. I have now used them for damage that has occurred due to my own fault, as well as with an ICBC claim (hit and run). hopefully I don't have to deal with any more for a while but will definitely recommend this place to friends and family. Wait a minute. I just looked at the business details. The Penney Autobody I went to was on Marine and Main in Vancouver (not in Richmond) Is this the same business but different location? The spelling is slightly different. I couldn't find the Vancouver address on Yelp.

Had a quick change on light fuse the other day. It was a good experience. The staff was helpful,…read moreand they understood it was a rush job, and they fitted me in their busy schedule during the day. It was done in 30 minutes and the price was right too. Will come back for any fixes on my car.