Extremely Disappointed With Southside Nissan Vancouver & Nissan Canada…read more I went to Southside Nissan in Vancouver to repair my AC. They "fixed" it, but the AC broke again shortly after. I went back more than four times for the same issue. Even though they didn't charge me for the last two visits, I still spent a lot of time, fuel, and effort, and no one compensated me for that. A proper repair should not require this many visits. I trusted the dealership because I believed Nissan dealerships have trained professional technicians who do proper work. Unfortunately, that was not the case. After moving to Regina, SK, my AC stopped working again. Regina Nissan inspected the system and informed me that Southside Nissan used silicone to cover the AC leak, which should never be done in a professional AC repair. They fixed the issue properly, and the AC started working again. Southside Nissan initially told me they would refund what Regina Nissan charged, and I agreed. But after that, they completely stopped replying to my emails. I also contacted Nissan Canada Customer Service, and the experience was extremely disappointing: Some representatives cut the call. Some told me Nissan Canada is not responsible for dealership repairs. They kept telling me to deal directly with the dealership, even though I went to a Nissan dealership because I expected professional service under the Nissan brand. Later, while on vacation in Manitoba, my AC failed again during a long weekend. I had to go to a local shop (a NAPA-authorized technician) and pay over $2,000 to finally get a proper repair done. One more concern: At one visit, Southside Nissan told me I needed to replace my brakes, but on another visit they told me the brakes were good. This inconsistency makes it very hard to trust their repair recommendations. Be careful when they recommend repairs -- always get a second opinion. After many calls, Nissan Canada said Southside Nissan would offer only a $500 credit, meaning I would have to return to the same dealership whose work caused all these problems. I refused -- I want a refund for the money I spent on their faulty work, not credit. The Nissan Canada supervisor also said they are not responsible for dealership mistakes, even though they acknowledged silicone was used, which clearly proves the repair was not done professionally. I have been a loyal Nissan and Infiniti customer for many years, but after this experience, I am done with Nissan. If you are considering buying a Nissan or getting service from their dealerships, please be careful. My experience with Southside Nissan Vancouver and Nissan Canada has been extremely frustrating, costly, and disappointing.

Very disappointed with South Nissan. After my service today, I noticed scratches on my car's body…read moreand the service itself was poor.

Worst dealer I have been so far in 6 years living in Canada. They toke my deposit and sold the car…read morefor other person . Kia don't worth buying I went to buy another company vehicle. I wish I could put 0 star

Nav, Goran and the team are all super friendly and knowledgeable . They attended to all my needs .read more

I recently had the pleasure of purchasing a Subaru Crosstrek Touring 2024 from Docksteader Subaru,…read moreand I must say, it was an exceptional experience from start to finish. I cannot emphasize enough how impressed I was with the knowledge and helpfulness of the sales specialist, Mr Daniel Kwetny. My friend had the same customer experience and he referred Daniel to me when I needed a car that is good for four seasons driving in Vancouver. Right from the moment I stepped into the showroom, Daniel greeted me warmly and made me feel valued as a customer. He patiently listened to my preferences and requirements, and then proceeded to provide me with a wealth of information about the Subaru Crosstrek. Because of his solid background in mechanical engineering, his extensive knowledge of the vehicle, from its features to its performance capabilities, truly impressed me. What set Daniel apart was his genuine desire to help me find the perfect fit for my needs. He took the time to understand my lifestyle and preferences, and then guided me towards the Subaru Crosstrek, highlighting how it would suit my requirements. He was patient in addressing my questions and concerns, ensuring that I felt confident in my decision. During the test drive, his expertise became even more evident. He explained the car's advanced safety features and intuitive controls, ensuring that I felt comfortable and informed. It was evident that he had a deep understanding of the Subaru's advantages and its commitment to safety and reliability - especially it's Eyesight and X-mode features. When it came to discussing pricing, Daniel was transparent and forthright. He took the time to explain all the details, making sure I understood the various packages and additional features available. On the day of delivery, staff members of Docksteader Subaru helped me navigate the payments and paperwork seamlessly, ensuring a smooth and hassle-free transaction from car walkthrough, warranty upgrade, insurance and visiting the Maintenance Support Centre. Overall, my experience at Docksteader Subaru exceeded my expectations, largely due to Daniel who assisted me throughout the process. His knowledge, professionalism, and genuine desire to help made me feel confident in my decision to purchase the Subaru Crosstrek. I highly recommend visiting Docksteader Subaru and seeking out Daniel if you're looking for a pleasant and informative car-buying experience. Docksteader Subaru has gained a loyal customer in me, thanks to their outstanding sales staff and commitment to customer satisfaction. I am delighted with my new Subaru Crosstrek and grateful for the excellent service I received.

BRZ or GR86 ? Tough one . They are basically the same apart from some subtle differences in…read morehandling and dynamics, but both are super eager to drift and go sideways . Even newbies like yours truly can easily have some fun and ain't that the best part about " affordable " sports cars right ? Knocks include a still obnoxiously loud cabin and lack of torque when down low on the rev range . Even though the GR branding is somewhat appealing Subaru does have an edge when it comes to interior design hence I'm leaning towards Team Subie :D

I feel remiss in not having recommended Shawn Jamieson of Budget for anyone in the market for a…read morecar. Shawn guided me (a nervous wreck) in finding what has been the perfect car for me. This was some time ago but he still updates me and responds to emails. He's a true gentleman...Victoria Joss, Vancouver.

I had only come in to see the vehicle and I ended up driving it away. The service was friendly and…read morereasonable and gave a great deal on my cx5. I highly recommend this car dealership to anyone looking to buy a vehicle with out all the headaches.

excellent quality work and very honest people. I have brought two vehicles here and have been very…read morehappy with the quality of the work, the accurate estimate of when things would be finished, and with the bill. On one occasion the dealership quoted me a large amount to repair something. I brought the truck here and the mechanic found it was some minor issue and saved me about $1200. I believe many other shops would've tried to increase the bill with unnecessary work. 10/10

I have used Granville and Avery Automotive for over 20 years and they continue to impress me with…read moretheir awesome service. Honesty and integrity- definitely! No need for catchy hold messages, they just answer the phone. They always offer ways for me to save, and take the time to explain what should be done with lots of advance notice when possible. I can't imagine trusting anyone else. Mel and his team are the best there is.

Just picked up my car from the dealership after Annual Service & fixing issues with the centre…read moreconsole; service from calling in to meeting with the service advisor to having reminder 1 day before the appointment, and dropping off and picking up. All through the whole process every detail was done with utmost professionalism!! My Service Advisor Andrea was particularly efficient and friendly, she patiently listened to any issues I brought up regarding the centre console and made sure that it was well looked into; she also kept me informed throughout the process, the unit was replaced under warranty with no other questions asked. The car was washed and vacuumed when I picked it up and everything is working properly so far!! Thanks again to Andrea for your hard work!! Keep up the good work and this will be my designated service shop!

here for my scheduled oil change and i tell you, there are measures for hygiene here…read more the waiting lounge is a cesspool of germs and possible covid infection. some people sneezing and coughing openly , no masks or cover, just polluting the tables, sofa, and chairs, ...no one wiping down anything. i see a cleaner wiping down the coffee machines with the same cloth he is using to wipe down the counters and cupboards...wtf!!!! i witnessed a person sneeze so loud openly and contaminating a set of table and chairs, he left after Nd the 5 mins later, another person used the exact same set. this is how the virus spreads i tell you!! given the current crisis we are facing, Auto West BmW is not practicing its civic duty to maintain a safe and clean workplace for staff and customers. i wanna get out of there but im waiting for my car. i have elderly parents and i dont want to infect them. plus, i dont want people in general to get sick and suffer. the country is in a crisis right now as it is. stay away from this place if you can. they are NOT taking the health crisis seriously and have no regard for public safety. but hey dont worry, ive already heard 2 service people up sell services to a couple of clients causing them to stay longer. update: so had to come back as they were putting another warranty part back in. as usual, procedure shouldve take 30min, but sales again tried to gouge me by upselling wheel alignment and transmission fluid flush....which cost $500 for both. problem is, my car only has 24000kms!!!! they told me its done every 2 yrs, but last time i was there they told a lady she needed to do same thing to her car, and that was it was every 4 yrs. a online check will tell you, these things are done around the 35-50k MILEs mark. not on 24000KM car is still brand new at this point.!! another fine customer service by BMW!! yes, they'll sweet talk you into getting a car but after that...they'll find all and any way to ding you for your hard earned $. in these times of pandemic, the fact that they have the stomach to do this is really appalling and disappointing!! absolutely no regard for customers. just $$$$! Thats Auto West from you!! the manager also responded to me by saying they clean every 1 hr. i was there for 1.5 hrs...the tables and chairs were never wiped down not even once. only the counter...and like ive mentioned...the cloth used to wipe the counters is the same one used to wipe the coffee machines. you guys tell me if thats proper or not!!!

Had a very enjoyable car buying experience recently, dealing with Scott Campbell. I felt I got…read moregood value for the purchase of a "pre-owned" 2017 Venza. When we went in to finalize the sale, I was in a bit of a rush to catch a ferry, and Scott lined it up so the insurance agent was there. The staff all worked very efficiently and effectively to get the paper work and insurance papers done. As well they took our old car off our hands in trade. I felt comfortable, safe and not pressured.

I don't know if I've caught people on bad days or if they just don't like the look of me or what,…read morebut I literally haven't been able to get people to talk to me here. I went into the dealership on a slow day when there were zero other customers and two sales guys declined to talk to me and literally walked away and left the building (well before closing) to avoid even talking to me. Super weird. I ended up buying a Volvo from another dealership. Later, I tried their service department here because it's the closest Volvo mechanic to me and I got the same treatment, except that instead of walking away, two people who were sitting at their desks just sat there stone-faced and refused to acknowledge my existence. Do I have a twin brother who was blacklisted here or something? Or maybe they were trying to make viral Tik Tok videos when I've happened to drop by? I've had a variety of experiences at car dealerships over the years, but getting the silent treatment is a new one.

Our family was so happy and impressed by the service we received from Michael H and the whole team…read moreat Volvo Vancouver. Michael was in touch often after we shared with him what our family was looking for. Tracy in finance was also very courteous and a huge help. The entire process was friendly and with no hiccups. Thank you Volvo Vancouver for our XC90! We love it!

Thank you Jocelyn for helping us get our first hybird suv!…read more If you're looking for a reliable hybrid vehicle, skip the wait and head to Honda Vancouver.

A service that should have taken 15 minutes max had us waiting over 2 hours. Told us the service…read morewould be $50, left paying $170.00. Genuinely terrible experience. Definitely will spread word not to come here again.

Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing…read morerenos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers'…read moreexpectations. Thanks!