I ordered from this company and got a good price. They were courteous and responsive…read more More impressively, my Mom, who this was for, unexpectedly passed away. Barry (sp?), the customer support rep, went above and beyond to get the order cancelled and money refunded. That's true customer service. I would highly recommend these folks. They are competitively priced and very customer focused.

I did my research for electric mobility scooters and went to several different companies to test…read moremodels. Hands down the service and quality of products at Mobility Scooter Direct was the best option. The Sales person Justin was extremely helpful & informative. I ended up purchasing a Pride Revo 2.0 which is an excellent scooter for a wholesale price. They even helped me load it in my car during a rainstorm which was very much appreciated... I would definitely recommend them for any mobility issues! Sincerely, Anthony Kest

I could have been a lifetime customer but the customer service is awful. I was given an…read moreappointment, took off of work and when I got there the rep was not in. No one bothered to call and let me know That would have been OK if they offered to work with me and contact my doctor for the correct RX. When I asked for a copy of my paperwork on the phone I was told I would have to fax a request. I don't have a fax and I said I would come in and sign something. When I came in for my appointment and found out they don't carry the equipment I wanted I asked for my paperwork. I was handed everything but the original RX and didn't have to sign anything. I really hate being lied to.

I'm in town at the start of a long trip and ended up with possibly a herniated disk. Not willing…read moreto cancel the trip, but unable to do much walking, I decided to get a wheelchair. I looked for the closest place and this was it. They were very nice on the phone, and even nicer in person. They listened well, evaluated my needs, and helped me find the wheelchair that best met my needs. They were happily willing to do what was necessary, and beyond, even to the point of having me talk to their PT about what would be best when I got home. I highly recommend them. It is nice to see that business that put their customers first. Thank you!

Extremely professional, courteous, compassionate. He goes way above and beyond to help you.read more

Went in for a scooter charger and Tony took care of me. Place is very nice and they have what you…read moreneed. Thank you, Tony!

Would not help with a warranty issue for my lift chair the hand held remote wires had become…read morestretched out and nonfunctional over tie due to pride manufacturing flaw in craftsmanship I called to get a new hand held and first thing out of their mouth was it was going to be $150.00 icanpurchase one on line for $82.00 then I was told I would have to setup a service call to diagnose the problem I think the attached picture diagnoses the problem I was also told I would have to pay for shipping of the new device. Needless to say I purchased one off line and will install it myself you don't even need to be handy to replace it just plugs in. Total ripoff and oh the shipping was free on the new devicece and it will be here tomorrow thanks for nothing pride mobility!!!

My husband and I are long time customers of Mobility City. We needed a new motorized wheelchair…read moreand a new lift chair. Ira was so helpful without being pushy. He is very knowledgeable about the products and made good recommendations. He arranged for very quick delivery. Most importantly, we got the feeling that he really cared about us. It feels like we're visiting family when we go to Mobility City.

No muss, no fuss, very helpful, very informative; we called because we needed some equipment…read moreimmediately, they knew their stock and prices with no delay, so I drove over (plenty of in-front and more nearby accessible parking spaces and they have an accessible entrance, btw) and it took all of five minutes to compare some like-kind items, they were super-patient while I relayed specs to my bosses (my father-in-law and his daughter), get a quick but clear operational demo, pick and pack it up, pay and Bob's your uncle. I know where I'm if/when the next problem needs a special medical equipment solution.

I needed to purchase thigh high compression stockings for phlebectomy post op…read more My lovely sales gal measured me and took the time to show me how to correctly and efficiently put the darn thing on!!! Thank you for the tip with the strong dish gloves!!! What a help!!!! ; )

I purchased a Pride Go-Go sport scooter from these people SEVEN years ago. Today it finally gave…read moreout. I called to ask a tech question to make sure it is DOA, expecting to need to purchase a new one. I get some clown on the phone who wants to be 110% sure I purchased from THEM before he would help me. He even went so far as to ask for my "Order number" from 7 years ago. THIS shows their true colors, it is all about the DOLLARS. I told the man I had intended to purchase a NEW scooter if my suspicions were confirmed but since he was more interested in confirming I purchased from THEM than HELPING ME, I would be buying my NEW SCOOTER from another dealer. NICE GOING, GREAT WAY TO LOOSE A PREVIOUS CUSTOMER.

I ordered a part for my scooter. The package was crushed (a small part placed in a large…read morenon[-cushioned box). the part was damaged. It would not have worked, even if it had not been damaged. This is despite the fact that the website said it was correct for this scooter. Customer service gave me a runaround and said I would be charged 20% to return this, rather than a full $50. 00 refund. I find this to be extremely poor customer relations! In response to Andrew: It appears there are two views of this fiasco. My experience is exactly as I stated. The box and product were damaged. Even if it had not been damaged the item would not have worked, despite the website leading me to believe it was okay for the Go-Go. This escalated because of your customer service making things complicated. Interestingly, of course I have a computer. What I said was that I use a landline and do not the technical ability to photograph and send images. You have distorted this fact. I can take a regular camera and mail through the Post Office pictures to people, have never been able to send photos through a computer. Wish I'd read the other negative reviews before engaging with this firm.

The two men were excellent and did a great job working together as a team they made me feel…read morecomfortable and I knew I was in good hands and I like the way it looks

We couldn't be more pleased with the friendly and knowledgable owner and technician we met. John…read morewas so concerning with our problem we had with our Mobility Scooter. We felt like we had finally had found a Company that actually cared about their customer. Thank you guys for being there and continuing great customer service. We will always be back. Like someone else had said may years ago "you ABSOLUTELY will not be disappointed" Thanks again, Mark and Christy

Paid $800 for 2 used van's tire with installation They…read moreinstalled 11yo tires and said nothing wrong with it No CC accepted, no receipts Zelle only Im not recommending this company

Second time using them fixing a flat tire and they never fail me. Never have been dissatisfied with…read moretheir service they got good communication, everythings legit, and the employees are nice and willing to work with you for a good price. This is what a normal american consumer should consider a good business. Thank you guys for all your help once again