Rented a scooter for my mother with multiple mobility issues before going to Disney. I was assured…read morethat it was charged and ready to go. When we arrived in Orlando the scooter did not work at all. My mother had to pay triple the amount of money to rent each day in the parks and was in agony walking to and from the transportation. Since we were in a large resort, she was stuck in the room because everything was way too far to walk. It completely ruined the trip. The worst part is that when we contacted the company, they kept trying to tell us we must be doing it wrong and were very nasty. When we returned it, it was confirmed the scooted did not work and then they tried to suggest it was our fault for turning it on and off too many times. I explained to the woman that the scooter did not turn on from the very first attempt and it was given to us broken. She again had a snarky attitude. They gave a refund, but a little kindness would have went a long way. Errors happen, but it is all about the recovery and the customer service was terrible. I would never trust them again.

Very helpful when my family needed a wheelchair and just as helpful when we needed to cancel an…read moreorder. Went the extra mile both times

Friendly knowledge dedicated staff. We have a motorized wheelchair from this store, always…read moreavailable to do minor repairs. The store is neat & clean and well organized. Highly recommend this store for your medical needs.

Agy was amazing and so helpful! I went to another DME place in town and they were so rude. I'm so…read morethankful I found this place and Agy was the one who was there when I walked in. They are so knowledgeable and friendly, I never felt taken advantage of. And, the prices weee reasonable too!

I ordered from this company and got a good price. They were courteous and responsive…read more More impressively, my Mom, who this was for, unexpectedly passed away. Barry (sp?), the customer support rep, went above and beyond to get the order cancelled and money refunded. That's true customer service. I would highly recommend these folks. They are competitively priced and very customer focused.

I did my research for electric mobility scooters and went to several different companies to test…read moremodels. Hands down the service and quality of products at Mobility Scooter Direct was the best option. The Sales person Justin was extremely helpful & informative. I ended up purchasing a Pride Revo 2.0 which is an excellent scooter for a wholesale price. They even helped me load it in my car during a rainstorm which was very much appreciated... I would definitely recommend them for any mobility issues! Sincerely, Anthony Kest

Extremely professional, courteous, compassionate. He goes way above and beyond to help you.read more

Went in for a scooter charger and Tony took care of me. Place is very nice and they have what you…read moreneed. Thank you, Tony!

I could have been a lifetime customer but the customer service is awful. I was given an…read moreappointment, took off of work and when I got there the rep was not in. No one bothered to call and let me know That would have been OK if they offered to work with me and contact my doctor for the correct RX. When I asked for a copy of my paperwork on the phone I was told I would have to fax a request. I don't have a fax and I said I would come in and sign something. When I came in for my appointment and found out they don't carry the equipment I wanted I asked for my paperwork. I was handed everything but the original RX and didn't have to sign anything. I really hate being lied to.

I'm in town at the start of a long trip and ended up with possibly a herniated disk. Not willing…read moreto cancel the trip, but unable to do much walking, I decided to get a wheelchair. I looked for the closest place and this was it. They were very nice on the phone, and even nicer in person. They listened well, evaluated my needs, and helped me find the wheelchair that best met my needs. They were happily willing to do what was necessary, and beyond, even to the point of having me talk to their PT about what would be best when I got home. I highly recommend them. It is nice to see that business that put their customers first. Thank you!

The gentleman that met us at the port went far beyond the call of duty. He came to our car in the…read moregarage and assisted my wife on to the scooter and then met us again and returned her to the car at the end of our cruise. He was so kind, that I had to let every one know what a great company you have. The scooter was like new and worked perfectly. Thanks for making what could have been a disaster into a wonderful week abord the Carnival Mardi Gras.

One of these company vans hit my parked rental car while I was inside a nearby coffee shop of their…read moreFLL location. I had just stopped there to wait for my flight and parked legally on a public street alongside other cars. Out of nowhere, a woman from the company stormed into the shop yelling that my car had been hit--and then bizarrely started blaming me for being parked there. I wasn't even in the vehicle. What made the situation worse was how unprofessional and evasive they were. They wouldn't tell me who had been driving the van, and they flat-out refused to provide any insurance information. It wasn't until the Broward Sheriff's Department arrived that they finally started cooperating--but even then, the driver withheld their insurance, leaving me stuck dealing with a rental claim and chasing down a police report. I've tried to handle this respectfully and directly, but the lack of accountability, the aggressive behavior at the scene, and the refusal to provide legally required information has been incredibly frustrating. This company may provide services to those in need, but based on my experience, their professionalism and integrity are seriously lacking. I would think twice before trusting them with anything important--especially when they can't even take responsibility for a simple accident.

No muss, no fuss, very helpful, very informative; we called because we needed some equipment…read moreimmediately, they knew their stock and prices with no delay, so I drove over (plenty of in-front and more nearby accessible parking spaces and they have an accessible entrance, btw) and it took all of five minutes to compare some like-kind items, they were super-patient while I relayed specs to my bosses (my father-in-law and his daughter), get a quick but clear operational demo, pick and pack it up, pay and Bob's your uncle. I know where I'm if/when the next problem needs a special medical equipment solution.

I needed to purchase thigh high compression stockings for phlebectomy post op…read more My lovely sales gal measured me and took the time to show me how to correctly and efficiently put the darn thing on!!! Thank you for the tip with the strong dish gloves!!! What a help!!!! ; )

I purchased a Pride Go-Go sport scooter from these people SEVEN years ago. Today it finally gave…read moreout. I called to ask a tech question to make sure it is DOA, expecting to need to purchase a new one. I get some clown on the phone who wants to be 110% sure I purchased from THEM before he would help me. He even went so far as to ask for my "Order number" from 7 years ago. THIS shows their true colors, it is all about the DOLLARS. I told the man I had intended to purchase a NEW scooter if my suspicions were confirmed but since he was more interested in confirming I purchased from THEM than HELPING ME, I would be buying my NEW SCOOTER from another dealer. NICE GOING, GREAT WAY TO LOOSE A PREVIOUS CUSTOMER.

I ordered a part for my scooter. The package was crushed (a small part placed in a large…read morenon[-cushioned box). the part was damaged. It would not have worked, even if it had not been damaged. This is despite the fact that the website said it was correct for this scooter. Customer service gave me a runaround and said I would be charged 20% to return this, rather than a full $50. 00 refund. I find this to be extremely poor customer relations! In response to Andrew: It appears there are two views of this fiasco. My experience is exactly as I stated. The box and product were damaged. Even if it had not been damaged the item would not have worked, despite the website leading me to believe it was okay for the Go-Go. This escalated because of your customer service making things complicated. Interestingly, of course I have a computer. What I said was that I use a landline and do not the technical ability to photograph and send images. You have distorted this fact. I can take a regular camera and mail through the Post Office pictures to people, have never been able to send photos through a computer. Wish I'd read the other negative reviews before engaging with this firm.