The two men were excellent and did a great job working together as a team they made me feel…read morecomfortable and I knew I was in good hands and I like the way it looks

We couldn't be more pleased with the friendly and knowledgable owner and technician we met. John…read morewas so concerning with our problem we had with our Mobility Scooter. We felt like we had finally had found a Company that actually cared about their customer. Thank you guys for being there and continuing great customer service. We will always be back. Like someone else had said may years ago "you ABSOLUTELY will not be disappointed" Thanks again, Mark and Christy

One of these company vans hit my parked rental car while I was inside a nearby coffee shop of their…read moreFLL location. I had just stopped there to wait for my flight and parked legally on a public street alongside other cars. Out of nowhere, a woman from the company stormed into the shop yelling that my car had been hit--and then bizarrely started blaming me for being parked there. I wasn't even in the vehicle. What made the situation worse was how unprofessional and evasive they were. They wouldn't tell me who had been driving the van, and they flat-out refused to provide any insurance information. It wasn't until the Broward Sheriff's Department arrived that they finally started cooperating--but even then, the driver withheld their insurance, leaving me stuck dealing with a rental claim and chasing down a police report. I've tried to handle this respectfully and directly, but the lack of accountability, the aggressive behavior at the scene, and the refusal to provide legally required information has been incredibly frustrating. This company may provide services to those in need, but based on my experience, their professionalism and integrity are seriously lacking. I would think twice before trusting them with anything important--especially when they can't even take responsibility for a simple accident.

I rented a scooter for a cruise. First, I was upsold to a heavy duty scooter that I did not need…read more The scooter was too big to fit in the cabin, and too heavy to make it down the gangway, so I called Special Needs Group, as instructed, to report the problem. I called five hours before sailing, and was given an emergency number to call. I was told that someone would contact me that day to resolve the problem. Crickets. I was unable to use the scooter for the entire trip. Eleven days later, I still have not received any sort of acknowledgement from Special Needs Group. I torched $516.00 for nothing. Not happy.

Incredible service, hands down! 10 out of 10!!! Johanna and…read moreher team are extremely knowledgeable and patient. They provide many options and look to find what tailors best for you. Shall you ever find yourself in a predicament that you need mobility services or equipment, this is the place to come!

I was on a cruise & during transport after cruise my scooter became disabled. I have very limited…read moremobility & was in Ft Lauderdale & had a flight to Massachusetts in the early evening. I immediately went online to try & locate a repair service. I was at a family members home in Ft Lauderdale & called Total Mobility Services. I was in panic mode because without my scooter I would not be able to travel alone & get my flight. From the moment I spoke to this woman Johanna she calmed me down & assured me she would do anything to help! She asked me for my location & placed me on a very brief hold & told me there was a driver making a delivery not far away & made arrangements for him to pick up my scooter & bring it in for repair. Julius was friendly & amazing! Johanna called me back & stated Fernando the Tech was able to fix it & Julius the driver who picked it up would return it! This entire process was less than two hours & I had it back in plenty of time for my flight. This team of workers Johanna, Julius & Fernando were AMAZING! I have never experienced customer service at this level, and the price for this service was extremely reasonable! Thank you for all your help & your Team is A+++. Your Company is Strongly Recommended! Great Teamwork!

I wanted to say we have had great service with Scootaround. Thank you for being there to answer…read moreall the questions and being so reliable. This was different with it being rented on a Princess cruise and you made it so much more comfortable and reassuring. Again I have rented from you guys multiple places and never a disappointment. Thank you

Rented a scooter for a cruise. easy to rent and a fair price. ScooTer was right as I boarded the…read moreship for a ride to our stateroom. Had no problems either on board or when visiting our port of calls. Left the scooter at the exit to the ship with no problems or concerns.

I went to this store to purchase something that does not require a prescription in the state of…read moreFlorida (which I had purchased from them on the past). The woman in the store told me that I needed a prescription for it and she wouldn't sell it to me without one. I then proceeded to call another well-known, long established medical supply pharmacy, and I confirmed that a prescription is not required. When I went back into the store to let them know that they were not in compliance, woman behind the register got very nasty with me and said that she didn't care, and that they require a prescription for everything. I will never return there again. The Pillbox is such a better place. Don't go to this shady company.

This store is on Taft street and 68 has been at this location for over 15 years. My mother bought…read moreher first cane here and then her walker . Today I had been on a search for a thermometer and I had been to more than six stores and honestly I almost gave up but then I thought of this store and bingo I found my thermometer. They had plenty of them for six dollars and also gloves and anti bacterial soap all at a good price.The employees that help me were attentive and I was out of there faster than you could blink. Parking is a snap.

Had the worst experience ever with Special Needs At Sea. Rented a scooter for a cruise. The scooter…read moreworked for 1 day then it would not hold a charge. Called the emergency number on the scooter with guest services on the boat. There was only 1 thing they had me try. It did not work. Had to have my daughters and some crew members push me to an outlet multiple times during the cruise to charge. Would only hold a charge for 2 hours. Called company was told it would take 7-14 days to hear from them. Did not hear from them. Called my credit card company and they had me send an email. Special Needs answered my email claiming they "tried to reach me and left a vm". They did not. They also said they checked the scooter and there was nothing wrong with it. They accused me of not charging it nightly. It charged all night long every night. They also claimed they talked to the cruise we were on and that they told them. I had no issues. Are you kidding me I called you during the cruise. I will never use this company again. Horrible.

I am a Senior who needs a Mobility Scooter for my upcoming Lower Mississippi Trip. It involves…read moredifferent Hotels and Ports as well as Cruising. Theresa has held my hand thru this process. She has been oh so helpful and understanding. If she didn't know an answer she asked and got it. If you need a Mobility Scooter at Sea please call her. You won't be sorry!

I'm going to echo what another reviewer wrote about their return policy. I purchased two fairly…read moreexpensive items for my parent, who ultimately never used them. The items were in their original packaging AND I still had the receipt, but they wouldn't accept it. I read the return policy on the receipt and there was nothing about a statute of limitations. I don't expect small businesses to be like Costco with their return policy, but this felt highly unnecessary.

if I could give them ZERO stars I would. I do not recommend this place…read more They should allow a return of UNUSED wheelchairs in the event the recipient passed away before they ever got to use it. so it is still in the identical shape it was with all tags attached. That is a unique situation. and they are very poor business people. Buy your products elsewhere!!!!

When this company made a mistake and was overcharging Medicare for a piece of equipment that they…read morehad picked up they decided that they were not going to fulfill my other prescriptions for my mother. She's bedridden and had bed sores and they just chose not to send a gel pad for her. When questioned by the doctor they told her I was rude to them on the phone. I was not rude I just asked for a supervisor so that they could get to the bottom of this problem. They chose to deny my mother a necessary piece of equipment for her pain and suffering instead of calling me and telling me to try another Supply Company. I have already found a new company that promised to deliver the item in a few hours. Don't waste your time with these people they are the ones who are rude.

Absolutely the WORST customer service !! They promised that my walker would be delivered to me on…read moreFriday, NOTHING!!! They are closed the entire weekend !!! I have called multiple times and they lied to me each and every time Saying it is on its way. I had surgery on Wednesday and the walker was ordered by the hospital The same day. I was discharged on Thursday and am non-weight bearing on my left leg and have no means of getting around because of their lies. If you make a promise that the medical equipment will be delivered and your company can't deliver DO NOT LIE to the customer!!! Maybe try and do the right thing especially when someone depends on it!!!!!