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    Special Needs At Sea

    2.9 (29 reviews)
    InexpensiveMedical Supplies
    Closed 9:00 am - 5:00 pm
    Updated 1 month ago

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    2 years ago

    Biggest waste of money ever. If you're a travel agent, avoid them at all cost!!! Next time I will try scootaround or another company!

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    Special Needs Group

    Special Needs Group

    3.0(6 reviews)
    0.0 mi

    One of these company vans hit my parked rental car while I was inside a nearby coffee shop of their…read moreFLL location. I had just stopped there to wait for my flight and parked legally on a public street alongside other cars. Out of nowhere, a woman from the company stormed into the shop yelling that my car had been hit--and then bizarrely started blaming me for being parked there. I wasn't even in the vehicle. What made the situation worse was how unprofessional and evasive they were. They wouldn't tell me who had been driving the van, and they flat-out refused to provide any insurance information. It wasn't until the Broward Sheriff's Department arrived that they finally started cooperating--but even then, the driver withheld their insurance, leaving me stuck dealing with a rental claim and chasing down a police report. I've tried to handle this respectfully and directly, but the lack of accountability, the aggressive behavior at the scene, and the refusal to provide legally required information has been incredibly frustrating. This company may provide services to those in need, but based on my experience, their professionalism and integrity are seriously lacking. I would think twice before trusting them with anything important--especially when they can't even take responsibility for a simple accident.

    I rented a scooter for a cruise. First, I was upsold to a heavy duty scooter that I did not need…read more The scooter was too big to fit in the cabin, and too heavy to make it down the gangway, so I called Special Needs Group, as instructed, to report the problem. I called five hours before sailing, and was given an emergency number to call. I was told that someone would contact me that day to resolve the problem. Crickets. I was unable to use the scooter for the entire trip. Eleven days later, I still have not received any sort of acknowledgement from Special Needs Group. I torched $516.00 for nothing. Not happy.

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    Special Needs At Sea - medicalsupplies - Updated May 2026

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