pharmacist would only fill my prescription if I would transfer all my prescriptions to Medwise. He…read moreshould have his license revoked, and I will do my best to make that happen!

I went to Rose Pharmacy located across the Westside Regional Hospital to purchase a raised toilet…read moreseat for my mother who was at the hospital and was being discharged on the following day. The owner asked me how much my mother weighed and recommended a toilet seat that cost $70.00. Once my mother got discharged the day after, I realized the toilet seat was too small and immediately took it to the store to be exchanged. The old man who sold me toilet seat welcomed me back with a major attitude and asked me how I can help you like I was some sort of criminal. I explained to him that the toilet seat raise he sold me the day before was too small and needed a bigger one. He flat out told me that he doesn't accept returns and needed to leave his store. I told him I was never told about their return policies when I made the purchase. At that moment, he pointed out to a separate piece of paper that was attached to my receipt by the older lady who I believe to be his wife. I told him they have a very deceptive practice because they need to let their customers be aware items sold in their store are non-refundable and not just attaching a piece of paper in the receipts after the item is purchased without customers' knowledge. I do not recommend anyone to buy anything at Rose Pharmacy due to their dirty and deceptive practices. I was left with a useless item that ended costing me $70.00. See attached pictures.

The two men were excellent and did a great job working together as a team they made me feel…read morecomfortable and I knew I was in good hands and I like the way it looks

We couldn't be more pleased with the friendly and knowledgable owner and technician we met. John…read morewas so concerning with our problem we had with our Mobility Scooter. We felt like we had finally had found a Company that actually cared about their customer. Thank you guys for being there and continuing great customer service. We will always be back. Like someone else had said may years ago "you ABSOLUTELY will not be disappointed" Thanks again, Mark and Christy

We took a ten day cruise from Ft Lauderdale. My scooter as promised was waiting in my cabin. I…read morewas a first timer and will never take a cruise again without the use of a scootaround scooter. Easy to drive and made negotiating the ship so easy. FIVE STAR RATING

julie the server was top shelf, courtesy, friendlyness, gets your order creectly, knows customer…read morerelations!we will be back! bill n

I went to this store to purchase something that does not require a prescription in the state of…read moreFlorida (which I had purchased from them on the past). The woman in the store told me that I needed a prescription for it and she wouldn't sell it to me without one. I then proceeded to call another well-known, long established medical supply pharmacy, and I confirmed that a prescription is not required. When I went back into the store to let them know that they were not in compliance, woman behind the register got very nasty with me and said that she didn't care, and that they require a prescription for everything. I will never return there again. The Pillbox is such a better place. Don't go to this shady company.

This store is on Taft street and 68 has been at this location for over 15 years. My mother bought…read moreher first cane here and then her walker . Today I had been on a search for a thermometer and I had been to more than six stores and honestly I almost gave up but then I thought of this store and bingo I found my thermometer. They had plenty of them for six dollars and also gloves and anti bacterial soap all at a good price.The employees that help me were attentive and I was out of there faster than you could blink. Parking is a snap.

Incredible service, hands down! 10 out of 10!!! Johanna and…read moreher team are extremely knowledgeable and patient. They provide many options and look to find what tailors best for you. Shall you ever find yourself in a predicament that you need mobility services or equipment, this is the place to come!

I was on a cruise & during transport after cruise my scooter became disabled. I have very limited…read moremobility & was in Ft Lauderdale & had a flight to Massachusetts in the early evening. I immediately went online to try & locate a repair service. I was at a family members home in Ft Lauderdale & called Total Mobility Services. I was in panic mode because without my scooter I would not be able to travel alone & get my flight. From the moment I spoke to this woman Johanna she calmed me down & assured me she would do anything to help! She asked me for my location & placed me on a very brief hold & told me there was a driver making a delivery not far away & made arrangements for him to pick up my scooter & bring it in for repair. Julius was friendly & amazing! Johanna called me back & stated Fernando the Tech was able to fix it & Julius the driver who picked it up would return it! This entire process was less than two hours & I had it back in plenty of time for my flight. This team of workers Johanna, Julius & Fernando were AMAZING! I have never experienced customer service at this level, and the price for this service was extremely reasonable! Thank you for all your help & your Team is A+++. Your Company is Strongly Recommended! Great Teamwork!

When this company made a mistake and was overcharging Medicare for a piece of equipment that they…read morehad picked up they decided that they were not going to fulfill my other prescriptions for my mother. She's bedridden and had bed sores and they just chose not to send a gel pad for her. When questioned by the doctor they told her I was rude to them on the phone. I was not rude I just asked for a supervisor so that they could get to the bottom of this problem. They chose to deny my mother a necessary piece of equipment for her pain and suffering instead of calling me and telling me to try another Supply Company. I have already found a new company that promised to deliver the item in a few hours. Don't waste your time with these people they are the ones who are rude.

Absolutely the WORST customer service !! They promised that my walker would be delivered to me on…read moreFriday, NOTHING!!! They are closed the entire weekend !!! I have called multiple times and they lied to me each and every time Saying it is on its way. I had surgery on Wednesday and the walker was ordered by the hospital The same day. I was discharged on Thursday and am non-weight bearing on my left leg and have no means of getting around because of their lies. If you make a promise that the medical equipment will be delivered and your company can't deliver DO NOT LIE to the customer!!! Maybe try and do the right thing especially when someone depends on it!!!!!

Very helpful in getting my Cpap supplies. Staff is very friendly. Will be going back when the time…read morecomes to replace my equipment.

I've been a loyal customer here for years, filling legitimate prescriptions for essential…read moremedications that I must take daily for ongoing medical conditions--missing even a short time puts my health at serious risk. Suddenly, at the start of January 2026, they informed me they could no longer fill these due to an unexpected issue with DEA licensing/registration requirements. They claimed they only learned about it that day, with no prior warning whatsoever. This left me without critical daily medications, forcing me to scramble for a new pharmacy and have my doctor resend everything during the hectic new year period. The total lack of advance notice, communication, or any contingency plan showed a complete disregard for patient health and caused tremendous stress and danger. While regulations are important, better preparation and care for long-time patients could have prevented this. This experience has destroyed my trust--I'll be switching permanently and suggest others relying on daily essential prescriptions seek more reliable options.

I ordered from this company and got a good price. They were courteous and responsive…read more More impressively, my Mom, who this was for, unexpectedly passed away. Barry (sp?), the customer support rep, went above and beyond to get the order cancelled and money refunded. That's true customer service. I would highly recommend these folks. They are competitively priced and very customer focused.

I did my research for electric mobility scooters and went to several different companies to test…read moremodels. Hands down the service and quality of products at Mobility Scooter Direct was the best option. The Sales person Justin was extremely helpful & informative. I ended up purchasing a Pride Revo 2.0 which is an excellent scooter for a wholesale price. They even helped me load it in my car during a rainstorm which was very much appreciated... I would definitely recommend them for any mobility issues! Sincerely, Anthony Kest