I went to this store to purchase something that does not require a prescription in the state of…read moreFlorida (which I had purchased from them on the past). The woman in the store told me that I needed a prescription for it and she wouldn't sell it to me without one. I then proceeded to call another well-known, long established medical supply pharmacy, and I confirmed that a prescription is not required. When I went back into the store to let them know that they were not in compliance, woman behind the register got very nasty with me and said that she didn't care, and that they require a prescription for everything. I will never return there again. The Pillbox is such a better place. Don't go to this shady company.

This store is on Taft street and 68 has been at this location for over 15 years. My mother bought…read moreher first cane here and then her walker . Today I had been on a search for a thermometer and I had been to more than six stores and honestly I almost gave up but then I thought of this store and bingo I found my thermometer. They had plenty of them for six dollars and also gloves and anti bacterial soap all at a good price.The employees that help me were attentive and I was out of there faster than you could blink. Parking is a snap.

Incredible service, hands down! 10 out of 10!!! Johanna and…read moreher team are extremely knowledgeable and patient. They provide many options and look to find what tailors best for you. Shall you ever find yourself in a predicament that you need mobility services or equipment, this is the place to come!

I was on a cruise & during transport after cruise my scooter became disabled. I have very limited…read moremobility & was in Ft Lauderdale & had a flight to Massachusetts in the early evening. I immediately went online to try & locate a repair service. I was at a family members home in Ft Lauderdale & called Total Mobility Services. I was in panic mode because without my scooter I would not be able to travel alone & get my flight. From the moment I spoke to this woman Johanna she calmed me down & assured me she would do anything to help! She asked me for my location & placed me on a very brief hold & told me there was a driver making a delivery not far away & made arrangements for him to pick up my scooter & bring it in for repair. Julius was friendly & amazing! Johanna called me back & stated Fernando the Tech was able to fix it & Julius the driver who picked it up would return it! This entire process was less than two hours & I had it back in plenty of time for my flight. This team of workers Johanna, Julius & Fernando were AMAZING! I have never experienced customer service at this level, and the price for this service was extremely reasonable! Thank you for all your help & your Team is A+++. Your Company is Strongly Recommended! Great Teamwork!

We took a ten day cruise from Ft Lauderdale. My scooter as promised was waiting in my cabin. I…read morewas a first timer and will never take a cruise again without the use of a scootaround scooter. Easy to drive and made negotiating the ship so easy. FIVE STAR RATING

julie the server was top shelf, courtesy, friendlyness, gets your order creectly, knows customer…read morerelations!we will be back! bill n

When this company made a mistake and was overcharging Medicare for a piece of equipment that they…read morehad picked up they decided that they were not going to fulfill my other prescriptions for my mother. She's bedridden and had bed sores and they just chose not to send a gel pad for her. When questioned by the doctor they told her I was rude to them on the phone. I was not rude I just asked for a supervisor so that they could get to the bottom of this problem. They chose to deny my mother a necessary piece of equipment for her pain and suffering instead of calling me and telling me to try another Supply Company. I have already found a new company that promised to deliver the item in a few hours. Don't waste your time with these people they are the ones who are rude.

Absolutely the WORST customer service !! They promised that my walker would be delivered to me on…read moreFriday, NOTHING!!! They are closed the entire weekend !!! I have called multiple times and they lied to me each and every time Saying it is on its way. I had surgery on Wednesday and the walker was ordered by the hospital The same day. I was discharged on Thursday and am non-weight bearing on my left leg and have no means of getting around because of their lies. If you make a promise that the medical equipment will be delivered and your company can't deliver DO NOT LIE to the customer!!! Maybe try and do the right thing especially when someone depends on it!!!!!

101 Mobility handled my grandmother's case with so much kindness, professionalism and care. They…read morewere easy to communicate with from day 1, laid out all my options clearly and explained things so the whole family could understand them, and proceeded to install a straight stairlift as soon as was possible. The safety and peace of mind we have now regarding my grandmother's home is priceless. Thank you 101 mobility!

One of these company vans hit my parked rental car while I was inside a nearby coffee shop of their…read moreFLL location. I had just stopped there to wait for my flight and parked legally on a public street alongside other cars. Out of nowhere, a woman from the company stormed into the shop yelling that my car had been hit--and then bizarrely started blaming me for being parked there. I wasn't even in the vehicle. What made the situation worse was how unprofessional and evasive they were. They wouldn't tell me who had been driving the van, and they flat-out refused to provide any insurance information. It wasn't until the Broward Sheriff's Department arrived that they finally started cooperating--but even then, the driver withheld their insurance, leaving me stuck dealing with a rental claim and chasing down a police report. I've tried to handle this respectfully and directly, but the lack of accountability, the aggressive behavior at the scene, and the refusal to provide legally required information has been incredibly frustrating. This company may provide services to those in need, but based on my experience, their professionalism and integrity are seriously lacking. I would think twice before trusting them with anything important--especially when they can't even take responsibility for a simple accident.

I rented a scooter for a cruise. First, I was upsold to a heavy duty scooter that I did not need…read more The scooter was too big to fit in the cabin, and too heavy to make it down the gangway, so I called Special Needs Group, as instructed, to report the problem. I called five hours before sailing, and was given an emergency number to call. I was told that someone would contact me that day to resolve the problem. Crickets. I was unable to use the scooter for the entire trip. Eleven days later, I still have not received any sort of acknowledgement from Special Needs Group. I torched $516.00 for nothing. Not happy.