The two men were excellent and did a great job working together as a team they made me feel…read morecomfortable and I knew I was in good hands and I like the way it looks

We couldn't be more pleased with the friendly and knowledgable owner and technician we met. John…read morewas so concerning with our problem we had with our Mobility Scooter. We felt like we had finally had found a Company that actually cared about their customer. Thank you guys for being there and continuing great customer service. We will always be back. Like someone else had said may years ago "you ABSOLUTELY will not be disappointed" Thanks again, Mark and Christy

I'm going to echo what another reviewer wrote about their return policy. I purchased two fairly…read moreexpensive items for my parent, who ultimately never used them. The items were in their original packaging AND I still had the receipt, but they wouldn't accept it. I read the return policy on the receipt and there was nothing about a statute of limitations. I don't expect small businesses to be like Costco with their return policy, but this felt highly unnecessary.

if I could give them ZERO stars I would. I do not recommend this place…read more They should allow a return of UNUSED wheelchairs in the event the recipient passed away before they ever got to use it. so it is still in the identical shape it was with all tags attached. That is a unique situation. and they are very poor business people. Buy your products elsewhere!!!!

Incredible service, hands down! 10 out of 10!!! Johanna and…read moreher team are extremely knowledgeable and patient. They provide many options and look to find what tailors best for you. Shall you ever find yourself in a predicament that you need mobility services or equipment, this is the place to come!

I was on a cruise & during transport after cruise my scooter became disabled. I have very limited…read moremobility & was in Ft Lauderdale & had a flight to Massachusetts in the early evening. I immediately went online to try & locate a repair service. I was at a family members home in Ft Lauderdale & called Total Mobility Services. I was in panic mode because without my scooter I would not be able to travel alone & get my flight. From the moment I spoke to this woman Johanna she calmed me down & assured me she would do anything to help! She asked me for my location & placed me on a very brief hold & told me there was a driver making a delivery not far away & made arrangements for him to pick up my scooter & bring it in for repair. Julius was friendly & amazing! Johanna called me back & stated Fernando the Tech was able to fix it & Julius the driver who picked it up would return it! This entire process was less than two hours & I had it back in plenty of time for my flight. This team of workers Johanna, Julius & Fernando were AMAZING! I have never experienced customer service at this level, and the price for this service was extremely reasonable! Thank you for all your help & your Team is A+++. Your Company is Strongly Recommended! Great Teamwork!

This company is great. We initially spoke to Diego and set…read moreup the appointment. He was professional, very knowledgeable and helped us with all our questions. Raphael came to our house. An expert and really knew how to service our equipment. He took the time to answer questions and made all repairs. Highly recommend this company.

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

When this company made a mistake and was overcharging Medicare for a piece of equipment that they…read morehad picked up they decided that they were not going to fulfill my other prescriptions for my mother. She's bedridden and had bed sores and they just chose not to send a gel pad for her. When questioned by the doctor they told her I was rude to them on the phone. I was not rude I just asked for a supervisor so that they could get to the bottom of this problem. They chose to deny my mother a necessary piece of equipment for her pain and suffering instead of calling me and telling me to try another Supply Company. I have already found a new company that promised to deliver the item in a few hours. Don't waste your time with these people they are the ones who are rude.

Absolutely the WORST customer service !! They promised that my walker would be delivered to me on…read moreFriday, NOTHING!!! They are closed the entire weekend !!! I have called multiple times and they lied to me each and every time Saying it is on its way. I had surgery on Wednesday and the walker was ordered by the hospital The same day. I was discharged on Thursday and am non-weight bearing on my left leg and have no means of getting around because of their lies. If you make a promise that the medical equipment will be delivered and your company can't deliver DO NOT LIE to the customer!!! Maybe try and do the right thing especially when someone depends on it!!!!!

I had major ankle/foot surgery last month (March) resulting in reaching my "max out of pocket…read morecost." This means if "MyMedicalOutlet" had been a professional company they would respect customer relationship with insurance companies. I expect "MyMedicalOutlet" will comment that their prices are SO LOW because they bypass dealing with insurance, more likely they are in for fast sales. When I realized I had not included my insurance coverage at order time (within 2 hrs of placing order) I called the company add insurance or cancel order, I was told my order had "already been picked up by carrier," this was early in the afternoon CA time. I do not believe that was the case in this instant, again wanted the fast sale. I am giving a 2 star review only because the order was sent correctly, within a week. I will never order from them again due to trust issues, I do believe they lied to me regarding the pickup by carrier. Beware of honesty with "MyMedicalOutlet"

These people from manager to warranty dept are beyond rude no support on there products I have…read morebeen cursed yelled at wanting update on order 34823 my name is Robert still no oxygen refill machine spent over 3000 for product any want wanting to get in class action lawsuit agenst these crooks let me know they will not give me update on my machine had to spend over 260 dollars to ship back to my medical outlert and they will not refuse to even send e mail to manufacturer been over 30 days and I fall get hung up on im the customer one the worst company I've ever seen in over 60 years if you buy support this company you will regret it one star too good for these scammers get new employees better customer service and a plan for improvement would be my recommendation to show improvement also sent back to my medical outlet rma46353 11 brick CT Staten Island NY 10309-1963 but the company uses the same number in new York as in flordia something strange there also been patient been well over month these folks told me only way they contact company is E mail but can't give private e mail out and also can not ask if received but my medical outlet will call when they get to verify my address lies lies lies all they do