Very easy to rent. Had a scooter dropped off and picked up from air b and b quickly. The battery…read morelasted well and it helped me s lot.

do not take ur scooter here they will basically keep your scooter hostage .. not answer you …read more. update you nothing not to me or segway... it was there for a warranty repair .., of course they ignore you and then mock you once you review their place !! never in my life have i ever experienced this level of unprofessionalism ... they are rude and just plain mean .. do not go here now they want me to pick up my damaged scooter they have had since july!!! .... not only did they mock me but only answered me back after i made my original review on google do not go here !!

I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

The process was nice and easy c we didn't ride no long but we did enjoy the ride to the MGM casino…read morefrom the harbor. The trail was easy and the weather beautiful. Felt safe B on the bikes the seat was easy to adjust and we had fun riding the little bells. Over all great experience. Price was right if we had more time we world have ridden more.

Easy and fun. Would definitely rent from them again. Scooters were in good condition.read more

This place has been great in the past, but now it seems to have gone under and I have a wheel chair…read morestuck in its repair shop with no way of getting it back. Owner needs to least reach out to customers who have paid or have their equiment there so they can be returned fixed or not. Very frustating.

We ordered and paid for a go-go Pride scooter on June 11th and we still have not received the…read moreproduct as of August 24th. So disappointed as we've called the store multiple times and each week was told it was coming in that week or the next. This past week, my husband and I left multiple voice messages and I even wrote an email and we have not hear from anyone (to include Tyler who we'd communicated with from the start). We just don't know what to do. We've been told by several people this wait should not be happening and manufacturers have these scooters in stock. :-(

Called last minute to get an electric wheelchair. It was foldable and ready for us to pick up to…read moreuse for a day in DC. The customer service was fantastic.

I have rented a great scooter from Bennet Helfgott at Mobility City twice now. I am from the…read moreBoston area and have chronic illnesses that require me to rent scooters when I travel. I need the scooter to visit my daughter at a local university in DC and the campus is large! The scooter was like new and so simple to drive and put in and out of my car. It is heavy and I need the help of my daughter to take it in and out of the trunk, but after that, I'm all set to use it alone. It also comes apart to help with lifting the pieces and put it in my car. Bennet showed me how to take it apart and put it back together for easier mobility in and out of my car. It is simple to do! Bennet is amazing!!! As the other woman said in her review, "He is incredibly responsive, customer focused, and truly cares about his clients. He is a rarity in this field and I highly recommend him!" Bennet dropped the scooter off at the home I where I was visiting and picked it up the morning I was headed to the airport. Bennet did this with a last minute booking (2 days notice both times) and accommodated my schedule and delivered. When I met Bennett, he was kind, thoughtful and cared about my needs for the use of the scooter. I highly recommend Bennet and wouldn't go anywhere else for a scooter rental in the DC area!

I was looking for a place to rent a scooter for a retreat being held in Ellicott City MD. I…read morecontacted this company and boy did I hit the jackpot. The customer service was excellent. The staff friendly and accommodating as I had to add an extra day to my rental and it was so easy. The scooter was also delivered to the resort the day before my scheduled arrival . When I arrived the front desk staff bought it out to me. I am so pleased with the ease of use of the scooter. If you need a scooter this is the place to choose. Thank you Wheel Around DC. Oh, and the rates are very reasonable and that helps with a person like me on a fixed income! Stars in my eyes for Wheel Around DC.​

Unprofessional billing practices--check your invoices! I rented an electric scooter from Wheel…read moreAround Rentals on August 24th. I was quoted $105 plus taxes and fees after explicitly declining the optional $10 protection plan. However, when my credit card was charged $115, I requested the invoice and discovered they had added the protection plan anyway. After my email and voicemail regarding the unauthorized charge went completely ignored, I filed a dispute with my credit card company and was successfully reimbursed. I am incredibly disappointed by this dishonest behavior and will not be renting from them again.

I had the chair installed about 8 years ago and have had one issue that was quickly resolved when I…read morereported it.

I don't even want to give this guy one star but it won't post my review unless I do…read more On April 13, 2018, Mr. Clore gave us an estimate for a ramp for my 97 year old Veteran father. He required 75% in cash or check up front and promised to install the week of 4/23/18. Well that week came and went and no install and no phone call explaining why the delay. I reached out to him and his excuse was it rained all week. On Friday, May 4th said he was short a ramp and asked for the drawing my husband made of the front porch area. I sent it back to him and he said it would be 3 working days before the missing section would be delivered. I asked then if he would be out the following Wednesday or Thursday, May 9 or 10, to which he replied yes. Thursday came and went and no contact from Jim Clore. I reached out to him and he said he was sick but was ready to install. I asked when he would be out and he said hopefully tomorrow (May 11th). On Friday, May 11th he sends me a text that says he's still sick and will be out Monday, May 14. I send him a text on Monday asking what time he will be out to install, his reply was he was still feeling sick and hoping in the afternoon. I told him if he wasn't out by Wednesday May 16th then to please refund my deposit. He replied he would "handle it". On Wednesday, May 16th, he sent a text saying the weather wasn't cooperating and would try to get out if there was a "sunshine break". He never showed up and no call or text. On Monday May 21 he asks if Wednesday May 23 is ok to come install. I replied they were calling for rain that day and he likely wouldn't be out then either. I told him if he was not out on Wednesday, then I expect a full refund. I text him Wednesday morning asking what time and he replied, "I'll have to issue the refund. I have to get an incoming deposit cleared and I'll get you a check before the weekend". I told him I will come by and pick it up; not to mail it. He said he would call me Friday when it was ready. I never got that call (gee who would have guessed). I text him Tuesday, May 29 saying I would be by to pick up the check from his address. His reply was that he no longer maintains that office and he would be by to hand deliver it to me today, May 30. Guess what??? You got it, no show by Mr Clore. During all this, I researched Jim Clore and Access Mobility and discovered he has been running this scam for a long time. He was featured on NBC4 Responds in 2017. https://www.nbcwashington.com/news/local/Accessibility-Equipment-Company-Fails-to-Deliver-for-Several-Paid-Customers-416981713.html There are complaints on Ripoff Report. https://www.ripoffreport.com/reports/access-mobility-llc/fredericksburg-virginia-22407/access-mobility-llc-jim-clore-i-purchased-a-stair-climber-and-gave-hime-a-check-for-3200-1349814 Multiple complaints on BBB. https://www.bbb.org/richmond/business-reviews/wheelchair-ramps/access-mobility-equipment-llc-in-fredericksbrg-va-63402402/reviews-and-complaints?section=complaints He even made Angie's list but not in a good way. https://www.angieslist.com/companylist/us/va/fredericksburg/access-mobility-equipment-llc-reviews-7926488.htm I could go on but you get the idea. According to his website, he also services SC and MD. I'm spreading the word there too through the rehab facilities. I am a Registered Nurse, work in an Acute Care Rehab hospital for a home health agency, and have many contacts in the construction industry in this area as well as the aging community. I meet many people every day, all day long that could benefit from his services but I purposefully steer them away from this thief. Furthermore, I will continue to tell this to my professional contacts in the rehab and aging communities. I am sick that even if I was to get our refund back, it would be at the expense of another veteran or elderly person who's money he stole to repay us. He is a blight to our industry.