Neil did a fantastic job repairing a dent & scratch on my…read more Caddy. I was also really impressed with how my car looked when I picked it up, sparkling clean! The car was ready when promised and he went out of his way to make the process convenient for me.

Great place to take a fender bender. They do nice work. I have gotten many things bumped and…read morepainted here

In 2000 I bought a Raleigh bicycle from the Town and Country bike shop which is now Cycletherapy…read moreI ride for cardio health at least 7 months out of the year and figure I've put at least 15,000 miles on this bike The derailer finally came apart so I took my bike to Cycletheapy to repair This bike needed lots of help and they did a beautiful just job turning this bike back to brand new shape Rides like a dream Love this business Don't hesitate to take your bike to Cycletherapy for repair If u need a new bike give them a look

I bought an adult tricycle from someone at the end of last fall. It hadn't really been used (the…read moretires were still clean!), but it felt very wobbly and I felt unsteady on it. So, I wanted to get it tuned up before I tried riding it for real. I took it to Cycletherapy and they told me it would be ready in a little over 2 weeks. I also fully intended for them to tell me it would be expensive to fix. Well, it was ready in just under ONE week. And it cost LESS than $50! The people were also really nice and helpful, both taking it out of my car when I brought it in and putting it back in when I picked it up. I only rode it for a minute around my condo's parking lot (there are major potholes and it doesn't feel safe to ride there yet), but it felt much more steady. I really felt like I got good service from them, and they seemed very helpful and knowledgeable.

I went to MotorCity Power Sports intending to purchase a new quad. After a negative experience with…read morea sales associate, I wrote a scathing review on MotorCity. This was kind of risky; at the time, I also had two machines in their service department, and an angry service manager is a dangerous manager...he could have gotten his revenge by delaying the return of my two quads indefinitely. But that was not the case. The very next day after my review, I received a call from General Manager Dewey. Not only did he apologize profusely for my experience, he also offered to try to set things right. Sadly, I had already made my purchase from another dealership. But Dewey didn't let that stop him from personally making sure that my other business with his dealership was taken care of promptly and efficiently. Together with Bobby, they showed me that they DO care about my business, and I am once again a happy customer. I've read several other reviews about MotorCity; while I sympathize with the plight of the writers, I have to wonder if maybe their issues could have been better addressed with a direct conversation with Dewey. I am very satisfied with the results. Dewey has saved my business, and once again I will consider MotorCity Powersports if/when I need service or an accessory. Thank you, Dewey; thank you, MotorCity!

i took my xmax 300 in on Tuesday and they told me a week to ten days for 600 mile checkup and three…read moredays later they call and said come pick it up. I told them I would drive in Saturday morning at 10. I drove an hour to pickup my scooter and they are closed temporarily!! now I find out that they are permanently closed and they have my brand new scooter. I'm so pissed.

I give Dan our sales men a 5 star review, he did great. Paula was also a great sales in parts. The…read morewhole team was great with us buying our 2026 Ca Am side by side

I got quoted $6000 to have my transmission rebuilt 1500 in parts 45000 in labore on my gsxr 750 did…read morea little bit of looking around and found a shop that will not only replace my trans but rebuild the engine while they're in there for only 1200 in labor and around 800 in parts. not to mention when I refused the service they gave me my bike back with the clutch basket and clutch cover in a cardboard box and had my bike sitting outside with the interior of the engine, fully exposed. Don't waste your time with these guys their jokes. That's clear from the reviews. I should've stayed away.

Great communication! Same day repair with the vehicle back on the road in hours. Great price. This…read moreshop is a hidden gem!

66 gto- had some issues with my clutch and differential. they took care of both and fair pricesread more

Went today because I signed up for a triathlon. I'm a runner. With no bike…read more They were super patient and spent a lot of time with me. Answered questions I didn't know I had. They have a bike maintenance plan that I got for 3 years ... seems like they should have 1 year free but I don't know what all goes into it. Anyway that was $150 for 3 years. Their lights and stuff seemed expensive. Anyway I thought it was a very nice experience. I'd go back.

Just really great people. We've had multiple bikes repaired here over the years (many times at…read morelittle to no charge). As the COVID lockdown began, we ran our 13 year old's old bike to them with the intention of trading in/trading up. As we couldn't go in, the nice man helping us through the door sized my son up, asked a few questions regarding his riding habits, likes, dislikes. Within 15 minutes we were on our way home with the PERFECT new (gently used and tuned up) bike for an amazing deal. Go here for all your cycling needs.

Why does this store have a lower rating? I had the best expserice buying my first bike here and I…read morealso took the course. 10 out of 10!!!! 5 Stars!!!!!

We recently purchased our first Harley-Davidson. Arsenal Harley-Davidson was an amazing experience…read more The customer service is awesome, and the staff is very knowledgable and they go above and beyond to make sure that you are comfortable and informed about your purchase we will be shopping with them again for our next motorcycle and all of our riding needs we will also be referring all of our family and friends to them.

I'm adding them to my phone book! They saved my night. I work full time plus and am a full time…read morestudent. Today my 12 hour shift became a 15 hour shift, and on 2 hours of sleep the night before. Dragging my tired and hungry self home to get a few hours of studying bed when my sister called. She had a flat tire. No problem I thought... I can change a tire in a few minutes. Cut to an hour later, we're frozen, she is near tears, and I'm beyond tired. A very nice gentleman has stopped to help and given up. A Kego Harbor police officer has tried, made a trip back to the station and tried again... no luck. The bolt that holds the under mounted spare is rusted and partially broken now. The police officer offers to call a tow truck. Turns out it was JJs. They showed up in less then 10minutes! Expecting to get the car towed at this point. The driver, who sadly I didn't catch his name, has the bolt off in less then a minute. And the spare on and we are on the road home in less then 5 minutes! So grateful for everyone's help tonight. The driver from JJ had no idea what kind of day I had, just wished me a good night and sent us on our way. I won't forget his, or any of their kindness anytime soon. Thank you so much, again!

This was one of the worst customer service experiences I've ever had…read more My vehicle was towed after I parked on a residential street in front of my friend's house where I've parked many times before. There are no signs indicating that parking was prohibited on that side of the street. When I first contacted the tow company, I was quoted approximately $100 to retrieve my vehicle. I was told I could come get it the next day. However, when I attempted to retrieve it, I discovered they would not release the vehicle that day, despite their website indicating they operate 24 hours. No one had informed me there was a cutoff time or that additional storage charges would continue to accumulate. By the following day, the amount due had jumped to approximately $370. The most disturbing part wasn't even the money--it was the way we were treated. From the moment we walked into the office, the staff were immediately hostile, argumentative, and confrontational. Instead of calmly answering questions, they repeatedly accused us of lying and escalated what should have been a straightforward vehicle release into an unnecessary confrontation. It felt like they had no interest in explaining the charges or resolving the situation professionally. I simply wanted to understand why the price had nearly tripled and why I had not been told about the additional fees when I called. Rather than receiving clear answers, I was met with hostility and they assaulted my friend surrounding him right in his face trying to get him to fight them. It was so messed up! If you ever have the misfortune of dealing with this company, document everything. Ask for itemized receipts, write down the names of everyone you speak with, record the dates and times of every phone call, and verify every fee before you hang up. I certainly wish I had. Avoid this company at all costs, they are crooks.

After a rocky start and unfortunately a long wait. They finally got the job done. They did a great…read morejob on the install, with no problems. With all the extras ordered they did miss one, but promised to fix it.

We went to Genthe to purchase riding gear for a new dirt bike. Our lack of experience in this area…read morewas transparent. The staff in the parts department were patient in describing what was needed and sizing. They were particularly helpful in sizing for a helmet and goggles. The motorcycle sales staff take their jobs very seriously with a focus on safety and skill level. We will continue to come here for future needs.

I went there almost at closing time with the front tire tube bulging out. Which I didn't think was…read morea serious problem. When they saw that they asked me to come inside and fixed it, since it was a safety issue and didn't charge money. They were very friendly and went out of the way to help. Note: Masks are required and they wore masks as well.

First the good, and the reason for the one star (not that I could give less anyway)... the sales…read morestaff was very friendly. Kudos for that. Now for the bad, and let me preface this by mentioning that I spent a good portion of my adulthood racing and working in various bike shops. And I was the service manager in one, so I have a LOT of bike mechanic experience. If I were the service manager of this shop, I'd have fired the person who built my bike. Today I bought a particular TREK MTB at this store, because unfortunately my usual store didn't have one and couldn't get one. First problem: you are NOT supposed to use grease on a carbon seatpost with a carbon frame. It's LITERALLY PRINTED on the back of the seatpost, though it's something any good mechanic should know anyway. Sure enough they assembled it with tons of grease, and within just a 1 mile ride, the post slid down a good inch. So I degreased the post, and put 'carbon paste' on it to keep it from happening again. Second problem (picture attached): they mounted the remote shock lockout outboard of the brake lever, which means there's nowhere for your thumb to go when you wrap your hand around the grip. A simple look at the TREK website shows it's installed wrong. And switching them around after requires removing the grip. Sometimes that can be done without destroying the grip, sometimes it can't. So I've already had to buy new grips to fix their mistake. There were several other minor things that never would have been acceptable at my shop, but this is long enough already. I guess if you're looking for a very basic shop, or if you have your own mechanical skills, they're an acceptable choice. Otherwise, I'd highly suggest you look elsewhere. Oh, also, to make it even more insulting, they try to sell you a $150 tune-up plan, which just means you pay up front to have them continue to provide you with subpar repair service. Disappointed mostly because working in a bike shop was always more than just a blow-off job to me. Sad to see that's not the case here. I won't be back.