I bought an adult tricycle from someone at the end of last fall. It hadn't really been used (the…read moretires were still clean!), but it felt very wobbly and I felt unsteady on it. So, I wanted to get it tuned up before I tried riding it for real. I took it to Cycletherapy and they told me it would be ready in a little over 2 weeks. I also fully intended for them to tell me it would be expensive to fix. Well, it was ready in just under ONE week. And it cost LESS than $50! The people were also really nice and helpful, both taking it out of my car when I brought it in and putting it back in when I picked it up. I only rode it for a minute around my condo's parking lot (there are major potholes and it doesn't feel safe to ride there yet), but it felt much more steady. I really felt like I got good service from them, and they seemed very helpful and knowledgeable.

In 2000 I bought a Raleigh bicycle from the Town and Country bike shop which is now Cycletherapy…read moreI ride for cardio health at least 7 months out of the year and figure I've put at least 15,000 miles on this bike The derailer finally came apart so I took my bike to Cycletheapy to repair This bike needed lots of help and they did a beautiful just job turning this bike back to brand new shape Rides like a dream Love this business Don't hesitate to take your bike to Cycletherapy for repair If u need a new bike give them a look

I went to MotorCity Power Sports intending to purchase a new quad. After a negative experience with…read morea sales associate, I wrote a scathing review on MotorCity. This was kind of risky; at the time, I also had two machines in their service department, and an angry service manager is a dangerous manager...he could have gotten his revenge by delaying the return of my two quads indefinitely. But that was not the case. The very next day after my review, I received a call from General Manager Dewey. Not only did he apologize profusely for my experience, he also offered to try to set things right. Sadly, I had already made my purchase from another dealership. But Dewey didn't let that stop him from personally making sure that my other business with his dealership was taken care of promptly and efficiently. Together with Bobby, they showed me that they DO care about my business, and I am once again a happy customer. I've read several other reviews about MotorCity; while I sympathize with the plight of the writers, I have to wonder if maybe their issues could have been better addressed with a direct conversation with Dewey. I am very satisfied with the results. Dewey has saved my business, and once again I will consider MotorCity Powersports if/when I need service or an accessory. Thank you, Dewey; thank you, MotorCity!

i took my xmax 300 in on Tuesday and they told me a week to ten days for 600 mile checkup and three…read moredays later they call and said come pick it up. I told them I would drive in Saturday morning at 10. I drove an hour to pickup my scooter and they are closed temporarily!! now I find out that they are permanently closed and they have my brand new scooter. I'm so pissed.

I give Dan our sales men a 5 star review, he did great. Paula was also a great sales in parts. The…read morewhole team was great with us buying our 2026 Ca Am side by side

They don't deserve a one it should have minuses. Took my quad for valves and clutch to be checked…read moreout. They replaced the battery, witch they just checked my battery the day before I dropped my machine off and it was good. Needless to say I made them take switch batteries back. They never checked the valves or the clutch what I took it in for. The invoice stated for them to be looked at. I guess they can't read. It their lost. The parts department sucks too. Just a bad place.

I was very pleased with the service I received. I arrived at 9am when they opened. Dave was very…read morefriendly and showed me what each code said and what it meant. He did not speak down to me, nor did he try to sell me repairs that were not necessar, which is important to me, as I am a woman who is absolutely clueless in these matters. I was on my way a little over an hour later, with very minimal charges. I will definitely be going back for future repairs and I highly recommend them to anyone looking for honest and trustworthy auto repair work.

I didn't have a very good experience with this shop. They attempted to intimidate me after I had…read moreto return immediately after I left the shop...that 'It was in my head...', 'It's not worse, it sounds that same...', 'drive it more...it'll go away.' So, no...I do not enjoy being considered a 'dumb female' that knows what I'm hearing, seeing, smelling, or experiencing with my vehicle. This 'All Man's Shop'...should have just told me that they were not available to 'Fix my Vehicle', rather than take my Cash monies and documented payments for whatever they did or didn't do to my Jeep Grand Cherokee...And how they handle complaints--take the police with you so they don't try standing over you and staring you down, asking if, 'You are being aggressive and want to start issues!' So yeah, this was my experience and all I needed was a receipt with details and a list of itemized services that was performed...making general and vague receipts is totally unprofessional, guess so no one can say they didn't do any one thing to any vehicle they claim they are in business to repair or fix.

Went today because I signed up for a triathlon. I'm a runner. With no bike…read more They were super patient and spent a lot of time with me. Answered questions I didn't know I had. They have a bike maintenance plan that I got for 3 years ... seems like they should have 1 year free but I don't know what all goes into it. Anyway that was $150 for 3 years. Their lights and stuff seemed expensive. Anyway I thought it was a very nice experience. I'd go back.

Just really great people. We've had multiple bikes repaired here over the years (many times at…read morelittle to no charge). As the COVID lockdown began, we ran our 13 year old's old bike to them with the intention of trading in/trading up. As we couldn't go in, the nice man helping us through the door sized my son up, asked a few questions regarding his riding habits, likes, dislikes. Within 15 minutes we were on our way home with the PERFECT new (gently used and tuned up) bike for an amazing deal. Go here for all your cycling needs.

Why does this store have a lower rating? I had the best expserice buying my first bike here and I…read morealso took the course. 10 out of 10!!!! 5 Stars!!!!!

We recently purchased our first Harley-Davidson. Arsenal Harley-Davidson was an amazing experience…read more The customer service is awesome, and the staff is very knowledgable and they go above and beyond to make sure that you are comfortable and informed about your purchase we will be shopping with them again for our next motorcycle and all of our riding needs we will also be referring all of our family and friends to them.

This was one of the worst customer service experiences I've ever had…read more My vehicle was towed after I parked on a residential street in front of my friend's house where I've parked many times before. There are no signs indicating that parking was prohibited on that side of the street. When I first contacted the tow company, I was quoted approximately $100 to retrieve my vehicle. I was told I could come get it the next day. However, when I attempted to retrieve it, I discovered they would not release the vehicle that day, despite their website indicating they operate 24 hours. No one had informed me there was a cutoff time or that additional storage charges would continue to accumulate. By the following day, the amount due had jumped to approximately $370. The most disturbing part wasn't even the money--it was the way we were treated. From the moment we walked into the office, the staff were immediately hostile, argumentative, and confrontational. Instead of calmly answering questions, they repeatedly accused us of lying and escalated what should have been a straightforward vehicle release into an unnecessary confrontation. It felt like they had no interest in explaining the charges or resolving the situation professionally. I simply wanted to understand why the price had nearly tripled and why I had not been told about the additional fees when I called. Rather than receiving clear answers, I was met with hostility and they assaulted my friend surrounding him right in his face trying to get him to fight them. It was so messed up! If you ever have the misfortune of dealing with this company, document everything. Ask for itemized receipts, write down the names of everyone you speak with, record the dates and times of every phone call, and verify every fee before you hang up. I certainly wish I had. Avoid this company at all costs, they are crooks.

We got locked out of our car at Ross chocolates on Elizabeth Lake Road. When a locksmith did not…read moreanswer our call Penny from Ross chocolates recommended Jeff at J &J Towing to help. He came to our rescue and we were able to continue Christmas shopping.

After a rocky start and unfortunately a long wait. They finally got the job done. They did a great…read morejob on the install, with no problems. With all the extras ordered they did miss one, but promised to fix it.

We went to Genthe to purchase riding gear for a new dirt bike. Our lack of experience in this area…read morewas transparent. The staff in the parts department were patient in describing what was needed and sizing. They were particularly helpful in sizing for a helmet and goggles. The motorcycle sales staff take their jobs very seriously with a focus on safety and skill level. We will continue to come here for future needs.