***HORRIBLE SERVICE***…read more Resolution found! Bought a new set of rims and tires from Tusk and the problem is gone. Put the rims and tires from the 2023 on my 2019 ranger and that machine has the same problem. Don't go to this place they will not do any favors and they have horrible service!!! See below for the owners BS response Update: your reply to defend your horrible service is a bunch of BS. I have video of it doing it the day I picked it up. After all of the bad reviews for your service department, maybe your company should look in the mirror. I have not received a call from you at all. Maybe try picking up the phone and calling a dissatisfied customer... Maybe you should watch the video on your own Facebook page of the problem occurring (after power washing) https://www.facebook.com/share/p/FH66FfuSvu7hzVAx/?mibextid=WC7FNe K&W Service department has disappointed my expectations. Lack of knowledge is very apparent in the service department. It became very clear that they are just after a quick $$$ and not taking care of a customer. They pretty much deemed nothing was wrong with the machine that would be covered under warranty before they even looked at it. I went to K&W first when I bought 4 machines in the last few years and they had no stock. I purchased them where I could find stock. This was due to Covid I'm sure. I've bought parts from them and I will say their parts guys were on point!! From the experience I am currently having with their service department I can assure that I will NEVER again do business with K&W AGAIN!!! I took a brand new Polaris Ranger that I paid over $40,000 6 months ago because The front end shimmy and shakes like crazy when driving over 35 or 40 miles an hour All the way up to 60 mph. I have a video of it doing it tonight after I picked it up, but I cannot upload video to the review. All I did was drive it down the road like their service department claimed they did. As soon as I got there their service writer up guy Shawn immediately tried blaming On mud being packed in the tires, there's no "mud packed" on the machine. The attached pictures are from what was on the machine from the last ride. It was sand from a trail when it was raining. I Explained to him that it has done it since the first We drove it a mile and a half on the road up north to the trails. Shawn, then tried blaming it on the tires being uneven because I drove it on pavement. The machine only has about 400 miles on it from three long rides we did. I originally was going to have all of my maintenance done for the engine, Transmission, differentials, etc. I told him to hold off until I can see the Diagnosis of the main issue I went in for. This decision stemmed from Shawn persistently going over the diagnostic fee and charges instead of listening to what the machine issues were. One other issue I was having is the drivers door pops open when going over uneven terrain on trails. Their excuse for that one was you need to slam the door extremely hard, Polaris should advertise that when spending over $40,000 on a machine you must slam doors so that they don't open while driving on a trail. I have two other Polaris Rangers that I have never had any issues with. One of them in the picture with the same amount of sand on it with no issues. Shawn called me twice today Blaming it on mud being packed in the tires which None was found. When I disagreed with him on that he went The driving on pavement Defense... I called Polaris and come to find out. Shawn never opened a case or reached out to Polaris at all. Polaris customer service said they would help if they were contacted yet they weren't. I had to call Shawn back and ask him to do so that when I take it to Extreme Powersports in Gaylord, who DOES HAVE a phenomenal Service department, I can try to get reimbursed from Polaris for the $100ish that K&W charged me to do absolutely nothing.

I searched for accessories which were back ordered, according to seven other shops across metro…read moredetroit. Everyone wanted to sell me an alternate brand ATV snowplow for far more money. K & W advised several options but quickly advised the OEM Polaris Plow, quick lock and ride model was in stock. But offered to set it aside until I was able to respond to pick up the parts. On arrival they were ready, polite, professional and happy to advise I qualified for a $150.00 dollar discount. Thank you to the parts department !

great experience! Rob went above and beyond to get me into my dream bike. He actually packed up…read moreand met me quite a ways from the dealership, which made it possible to get the bike. He spent so much time over the weekend answering my questions and making sure everything was perfect. I picked up the bike which he prepared to be fully woods safe and legal and did it in 24 hours. Truly amazing experience. Thanks Rob! Now its time to rip!!

**UPDATE*** After…read morethe initial sale... things just kept getting worse. They sold me a used bike with only one key and never told me there wasn't a spare. After I asked about it, they told me they could order another for me... but I'd have to pay for it (lame). I said okay, but they never got the KTM registration card from the previous owner, so they couldn't order another one. Ok, great! I asked if they could help out because when I call KTM, they said I would have to go through the dealer. After numerous attempts of asking my sales rep for help--nothing. After 5 or 6 attempts, I got tired of asking. So, I'm stuck with one key. Hope I never lose it! Another thing that sucks... Trojan claims that their used bikes go under inspection. However, when I got the bike there was an issue with the brake squeaking loudly when stopping. Turns out a pad needed to be fixed. The horn was also not working. So, they sold a used bike to me without even know the horn was shot? Which leads me to believe nothing was inspected and there could have been many things wrong or broken. They were cool enough to come pick up the bike and fix it for me after the sale. Wish it would have been taken care of before! Unfortunately upon delivery of the bike, I had new scratches on the tail that were NOT there prior. Assuming it's from the strap used to secure the bike in their truck during transportation to and from the dealership. The scratches are on both sides of the tail, exactly where a strap would sit. Never said anything to me. If they would have offered to fix it, I wouldn't be updating this review to a one star. But here we are. I also had asked them to email me a copy of my previous bikes odometer statement. I traded in my used bike... and instead of paying off the loan balance for me, they made me contribute $500... just to get more of my money. Since $5,400k for the used KTM wasn't enough. LOL! I said screw it because I was already at the dealership coming from an hour away. And I planned on getting a refund on my old warranty that could help cover that loss. After a few emails back and forth, I never got the copy of the statement. Frustrating sequence of events. Wouldn't do business with these guys again. If you want to buy a motorcycle, here's my advice: buy from a private seller. You'll get a better deal and more honesty.

A lot of people don't realize that powersports dealerships handle thousands of machines, parts,…read moreservice appointments, financing situations, and manufacturer issues. No business is perfect, but Monroe Motorsports has been serving riders since 1995 and has grown from a small warehouse into one of the largest powersports dealerships in the region. In my experience, the staff has always been willing to answer questions, help find the right things, and work hard to make things right when issues come up. The selection is incredible, with hundreds of motorcycles and vehicles available, which is something you don't find at average dealerships. It's easy to find negative reviews online because unhappy customers are often the most motivated to post. Even discussions online about dealerships point out that review sites tend to attract complaints more than routine positive experiences. If you're shopping for a bike, ATV, sxs, or other powersports vehicle, I'd recommend stopping by Monroe Motorsports and seeing the inventory and staff for yourself before judging based solely on online reviews.

Chad and Steve at Monroe Motorsports are great people. They were friendly, professional, and…read morehelpful during my motorcycle inquiry. I appreciate their communication and the time they took to answer my questions. I'd recommend checking out Monroe Motorsports if you're looking for a motorcycle!

Read a lot of reviews I don't know what happened with everyone else I was in outer from 5 PM…read moreThursday night till 11 o'clock Friday morning had a heating issue with my Honda ST1100 touring bike & was motorcycle fixed &reasonable price,in and out. Place looks rather busy lotta Bikes, trikes,scooters,mopeds four wheelers. My experience was good can't complain here and Aaron the owner took care of me.

I called this business in mid May regarding a weedwacker and a leaf blower in need of repair…read morebecause I did not have the time to diagnose and fix. They said it would take about a week. They took a $40 deposit ($20 each). They never called me back. I called several times after the initial week and was told that someone was looking at them and that they were really behind. Yesterday was approaching 3 weeks so I tried to call again. Phone line disconnected. I drove up to the shop and after standing at the counter for 10 minutes someone eventually came. They gave me back my equipment and my $40 and said they never even looked at them to diagnose the problem. They never apologized or gave explanation. 3 weeks later and I'm starting over again with nothing gained due to their absolute incompetence. This business is dishonest and extremely unprofessional. Use at your own risk.

I went to MotorCity Power Sports intending to purchase a new quad. After a negative experience with…read morea sales associate, I wrote a scathing review on MotorCity. This was kind of risky; at the time, I also had two machines in their service department, and an angry service manager is a dangerous manager...he could have gotten his revenge by delaying the return of my two quads indefinitely. But that was not the case. The very next day after my review, I received a call from General Manager Dewey. Not only did he apologize profusely for my experience, he also offered to try to set things right. Sadly, I had already made my purchase from another dealership. But Dewey didn't let that stop him from personally making sure that my other business with his dealership was taken care of promptly and efficiently. Together with Bobby, they showed me that they DO care about my business, and I am once again a happy customer. I've read several other reviews about MotorCity; while I sympathize with the plight of the writers, I have to wonder if maybe their issues could have been better addressed with a direct conversation with Dewey. I am very satisfied with the results. Dewey has saved my business, and once again I will consider MotorCity Powersports if/when I need service or an accessory. Thank you, Dewey; thank you, MotorCity!

i took my xmax 300 in on Tuesday and they told me a week to ten days for 600 mile checkup and three…read moredays later they call and said come pick it up. I told them I would drive in Saturday morning at 10. I drove an hour to pickup my scooter and they are closed temporarily!! now I find out that they are permanently closed and they have my brand new scooter. I'm so pissed.

If you're considering purchasing an ATV, any other type of recreational vehicle or need repairs on…read moreyour vehicle, please steer clear of American Powersports in Sandusky. They had our Polaris 800 for 6 months. It's still not fixed, basically doing the same thing it was doing when we took it there. They still charged us $3600 for a vehicle that's not fixed. The owner, Mark would not even speak with us or acknowledge us. The one decent person that did listen to us was Roy. I will never step foot in that establishment and will make sure my friends and family are aware of how we were treated.

Great family to do business with, renting the pontoon trailer to move my boat and had them replace…read moremy MerCruiser outdrive with a new SEI unit and installed new bellows. They did spring tune up and boat was water ready. Also installed custom boat name and vinyl registration numbers.

i had a very negative experience with Point Place Powersports after purchasing a motor scooter. I…read moredo not know if the problem was due to: The wrong kind of motor scooter was sold to me The motor scooter was defective, and/or The customer service was subpar. From the get-go, the carburetor needed to be replaced. Three times in less than three months all the gasoline leaked out and I had to have that repaired. The gas gauge registered empty when the tank was full. The turn signals stopped working. The whole thing shut down. I bought the motor scooter in March and wound up, in frustration, donating it to Kars4Kids in July. I am 75 years old and thought I would have a nervous breakdown or heart attack if I kept bringing the motor scooter to the shop to be repaired.

I searched the dealers in Michigan for the: Polaris…read moreSportsman 450 HO EFI EPS .... Eieio several stores advertised having 2023 models $2000 less than a 2024 model, but it was bait and switches we sold that but we can get you into a ... I called Speed nation in New Hudson and spoke to Joe Melville he was prompt giving me all the facts and offering any color I wanted, where other dealers need days to prep and get manager approval and don't have color options unless you go bigger and more expensive. Joe said I can get a winch installed and you can have it today! He emailed the bill broken down to the penny. I opted to wait one day. The machine was ready at the front door loaded and I was gone. The only thing he could have done better was to give me a hat or T-shirt to advertise this store. If you want options, fair pricing, and quality service go see Joe at Speed Nation Power Sports on Pontiac Trail at Milford and I96 PS Joe it's not too late to sent a Polaris hat!!!

Went in today to inquire about purchasing a brand new bike, had to search for the salesmen, when I…read morefound them, they could barely look up from their phones to give me one worded responses about availability. Seemed completely disinterested in helping me at all or making a sale. When I asked about trade in's (I rode my bike so they could look at it), and their response was "our trade in guy isn't here". Didn't ask for my name or number to take down, didn't even look at me, will be taking my business and my 15,000 dollars in cash somewhere else.

good service great prices great people to work with the golf carts are out of this world fully…read moreloaded. Just what I was looking for. Thanks, Rev.

John and Jeremy are amazing. Made everything easy and we're extremely professional. When something…read morewent wrong later down the road they honored their warranty and got me back on the trails as soon as they could I would recommend this dealer to anyone.

Kurt,Jeremy and Megan were the best for sure. Professional, friendly and knowledgeable. Jeremy…read moremade everything work out easily. My highest recommendation to visit Bright Powersports when you are looking for any fun riding vehicles. My Kawasaki ROCKS! Let the Good Times Roll