Front staff and technicians were funny, polite and thorough. My repair was done an hour earlier…read morethan anticipated and everything was done professionally. Optional services were offered but never pushed. I did opt for one of the additional services and I'm glad I did. Discount Tire is my go to forever! And the Novi location is the best!

I made an online appointment and prepaid for tires on December 1, with an installation scheduled…read morefor 9:00 AM this morning -- two full weeks later. I planned this carefully around my work schedule. When I arrived on time for my appointment, I was told my tires were not in stock. There was no prior call, email, or warning. The only "solution" offered was to come back later in the day and have a different set of tires in a different size installed. That's not an acceptable substitute when I paid in advance and scheduled specifically for the tires I ordered. This was a complete waste of my time and felt incredibly disrespectful. If Discount Tire cannot manage inventory for prepaid appointments, customers should be notified before they take time off work and show up expecting service. I expected far better communication and accountability. This experience showed a total lack of respect for a customer's time.

So I thought I originally made my appointment at the novi location but somehow it was scheduled at…read morethe Northville location. He said that wouldn't be a problem and snuck my wife and I right at the end of the day. They were also able to install the tires I wanted and able to replace all of my old lug studs and repair any holes that were damaged on my hubs. I forgot to mention one of my ball joints needed to be replaced and he said they had them in stock and could have it done with the four wheel alignment . The price was way lower than I expected and had me out in 2 hours. They had to order 2 of my wife's 4 wheels in but had her in by the next day at another great price. Every star earned!! The staff there have restored our faith in humanity. Thanks again!

The staff at this location are completely incompetent and have no business touching anyone's…read morevehicle. I brought my car in for a simple winter tire install, and they managed to chip the finish on all four of my BBS wheels. To make it worse, they even installed the wrong tire size on one wheel -- an absolutely ridiculous mistake. When I confronted the general manager, he flat-out denied everything and tried to gaslight me by claiming I must be confusing my car with another customer's vehicle. Their customer service team wasn't any better. They also denied the damage despite the obvious evidence. Only after pushing the issue did they offer to pay for repairs, but at that point I had already disputed the charge with my credit card company. This place is a joke. I will never return to any Belle Tire location, and I strongly urge others to stay far away unless you want your vehicle damaged and then be blamed for it.

The business isn't the same since the owner Art sold it several years ago. You can tell by the…read moreolder reviews vs. the reviews in the last couple years. I no longer take my vehicles there and either do my family members. There are better shops in the area that we prefer. Newer owner just doesn't run it like a true mechanic.

These people are liars I took. My equinox into Tuffy for a full service synthetic oil change,…read more vehicle inspection, and tire rotation. . I called the next day at 3 PM to see if my car was ready and they said about 10 minutes. I picked it up and went home. I noticed that the tire rotation had not been done when the woman behind the counter lied to me. The reason why I know this is because I removed the air cap from the passengers rear tire when I got home. I noticed the same tire was in the rear, and I called and notified them. They told me that sometimes they go side to side instead of front to back. I told him that neither had not been in touched. Also, none of my fluids were topped off as my add fluid for the window light was still on. In the morning the next day, I went to Belle tire and paying them to do the rotation and check my fluids during the inspection. They showed me my cabin and air filter which were filthy and should've been pointed out if Tuffy really did an inspection. I've been going there for the past three years never a problem Tuffy now lost me as a customer and their ethics are horrible. I keep my car impeccable, and don't even know if the oil was changed. Never again and you should be ashamed to yourself.

I appreciate the fact that this place is open Sundays. Derell (I hope I spelled his name correctly)…read morewas very helpful and nice. They were also pretty fast.

The employees there were very professional and fixed my tire for me on a Sunday so I could make it…read moreto work the next day. I really appreciated their help. They did a great job!

I have used different Belle Tires for around 30 years. I have found them to be honest, into…read morecustomer care, and respectful to women. That is until I had to use this location. I have had trouble with both back tires and on the day I was too sick to go to work, one was flat when I was heading to a doctor's appointment. Luckily I have a small air pump but had to blow up the tire to get there and get home. When I found out it wasn't COVID, I decided I had to replace those tires that was almost 4 years old. I took a picture of tire for size and got on their website to find some tires. I have been buying my own tires for 45 years now and have worked on cars almost as long. When their site recommended a different size, I was OK with that. I found a set in stock and made an appointment. That is when the trouble started. Tires not there but could get them later in the evening. Since I was waiting and had an appointment for a Heart MRI the next morning at 6:30 am, I agree to go with a higher price set. Next was I wanted the wrong size and the tech didn't believe it was their website mistake. Of course, they didn't have the 1st type and the ones I agree to was more. My appointment was at 3:30 PM and they didn't even start until 4:30 I waited until after 6 PM to get my car back. I did have them put the new tires on the front and the front on the back. Got blow back about that. Of, course their alignment check found a small alignment problem. I knew it being that small, nothing had to be done. I was treated like a woman who knew nothing about cars. While waiting I overheard one their employees explaining to 2 people he was showing around the waiting room how gets to be friends with his customers so he could up sale. I guess he must think everyone just listens to their phone and this old lady is one who digs deeper to find information for honest reviews.

They provided the best customer service, the young man by the name of Drake was very courteous,…read moreknowledgeable and delivered as he promised. I have been a customer for a very long time and continue to go to Belle because of the individuals who stand behind the brand's name.

I had a leaky tire so I made an appointment online hoping they could patch it. I got a confirmation…read moretext and thought all was good. Almost 9 hours later, I get off work early to go to my appointment. When I went to the desk the man came out and I told him I had an appointment. He asked "For what service?" I said "I have a tire leaking." He said "I don't think I can get to it today." I said "I made an appointment." He said "lots of people make appointments. Then a 30 minute jobs turns into a three hour job..." I just grabbed my keys and left as he was still talking. So nowhere in those nine hours between the time that I made the appointment and when it was actually time for my appointment no one thought to call me and let me know they were running behind and couldn't honor my appointment? No one warned me so I wouldn't leave my job early and drive on a low tire all for nothing? Then I get an email A few minutes later saying they are sorry I couldn't make it to my appointment! excuse me?!? I was at my appointment 10 minutes early and was rudely turned away! Robots will never ever get a cent of my money. That's horrible customer service.

I have a multitude of issues with these scam artists, please see the itemized list below…read more *They charged me $1600 for a complete brake job. *Didnt honor the 2 year warranty because they wrote a bullshit mixed warranty where it was 2 years on my front brakes & 1 year on the rear without my consent. *Greg lied to me on the phone and told me I had a full 2 year warranty & made me drive an hour with ZERO brakes just to tell me the rear brakes would cost $1500 and they wouldnt honor the warranty. *My brake lines now have a leak, which is new. I wonder how that happened. *Took 3 days to look at my car because they only had one dude working. In conclusion, I hope this place runs out of business or gets their act together.

This garage is the BEST! The people are ALWAYS courteous and helpful. The atmosphere if you have to…read morewait is inviting and comfortable. I wouldn't go ANYWHERE else to have my car serviced!!

Driving in from Grand Rapids, I experienced an issue with my car battery (cable came loose and…read morewouldn't fully tighten around the post). I was unable to get into a local dealer to get resolved. Farmington Garage was well reviewed so I called: - Able to check car (same day) - Replaced and fixed the post clamp assembly ...for a great deal Thank you very much for the quick attention and support for an out of towner.

First time here. Much better than the last two places I tried for an oil change. Excellent…read moreattention to detail. Very friendly. Quick service. Will definitely be back. For an oil change, just pull in, turn left and follow the signs.

I started out at Walmart for an oil change because of their prices. But, after "ringing for…read moreassistance" 3 times, nobody ever came, so I left. I then went back to my car to look up places near where I was. Big Ray's had really good reviews. So, I decided to go there, even though it wasn't really near where I was. I asked how much an oil change cost, as they didn't have prices posted. I was given quite a range. I chose a higher level oil change with better oil that will last. At $79, it is expensive, but it's supposed to last about a year, so really, it's not bad. In addition, Phillip was very friendly and helpful. And I appreciated that it only took about 15 minutes, as opposed to the 45 minutes - forever that I've waited at the dealership.

I recently started to have issues with a 1999 Chevy s10 that for the year is in relatively good…read moreshape however I've noticed issues with it as it's reaching 140,000 miles last month my break lines went in the front and I was able to get right through to a respectfully helpful employee with monro in herkimer New York and they were safely able to guide me over the phone to the store and were able to have my vehicle back on the road within an hour and a half since then I know if I have any issues my go to plug for all my mechanical issues I go to Monroe in Herkimer, New York ... It goes beyond the convenience of In-N-Out service that becomes more personal because I know I can trust them. They did not try to sell me anything that I didn't need.

First time here. I needed to have lightly used tires that I've purchased mounted to my car (rather…read morethan buying new set). Monro was one of several shops in the area I called that allowed me to bring in my own tires. Many shops didn't support this, unless I've purchased new tires there. I would have gone with new tires if I had plenty of cash, but I wanted and needed to save money by going with lightly used ones. So I've decided to give Monro in Novi a try based on Google Review (highly rated), estimated price quoted over a call (seemed reasonable and fair), and friendliness/politeness that I've felt when I called. Got here 8am as the store opened, and easy going and friendly mechanic checked me in. As the mechanic checked me in, a lady arrived at work and informed him that there is a coupon now for an alignment job. She could have decided not to tell me about it, but she did. I thought that was super nice of her, and told me more about how the store operated! To me, it's doing a right thing and I highly value that :) I'm happy to report that my car drives straight and the tires feel good! I don't feel steering wheel shaking or vibration from tires. I ended up bringing another car for a similar service, and that's driving great too! My car was so misaligned that it took longer than the mechanic originally expected, but I rather have them take time and have it done right As I've opened Yelp app and decided to write a review, I was surprised to see very few reviews and a mediocre rating this Monro shop was getting - very different to reviews posted at Google. Hmmm... I think Google review reflects this location based on the number of reviews posted, and the pleasant experience I had. if I have to pick something negative to say, let's see... the bldg. is pretty old, furnitures are well-used and foam pads in chairs are flat, waiting room could have better lighting, trash can was full and not emptied from a night before... all small stuff. Based on the way I was treated and the quality service was performed on both vehicles, I will definitely come back for other regular maintenances! Price was reasonable too.

My car needed work on the taillights. Electrical connector were mis-aligned so the police gave me a…read morewarning about missing brake lights. Angelo came through with a solution. It was reasonably priced. Dave W.

Angelo is a awesome mechanic. He aligned my f150 with a 6 in lift. Most places didn't want to…read morehandle the job or tried to up sale me.. I truly recommend him. He will go the extra mile to make it perfect....