Honest assessment of needed repairs, quick, and did the work well. The pricing was fair, and…read moreservice was friendly.

Several years ago Hal's Automotive was recommended to me by a neighboring specialty shop that was…read moreunable to install new breaks on my car. The caveat to the recommendation was, Hal's was being acquired by Detroit Garage and their recommendation was Hal's NOT under the new ownership. Subsequently, I was pleased with Hal's for a few years, services centered around brakes and oil changes. Fast forward, and I took my son's car to Hal's for an oil change. From the start, I noticed something different about the shop - no one was in the waiting area and not a lot of activity in general. I had a 09:00am appointment for an oil change. I was told no more than 1 hour. I left to take a walk. Upon my return at 10:15am, service was not done. In the meantime, a representative from Detroit Garage came in to talk to the service manager. It was clear, the visit was about metrics and staffing. Seems a number of folks left and they were under-staffed and not making their metrics and had a lot of issues with that location. Around 11:00am, the person at the front desk was aware my patience was thinning. He explained the tech could not get the air filter off. RED FLAG. At 11:30am, the car was finally ready - that means 2.5 hour for a SCHEDULED oil change. I left in a rush. About 1 hour later, the shop called. The tech forgot to put the lug nut caps on and asked if I could come back so they could put them on. 2nd, trip and more of time. OK, I went and grabbed the box and said I would do it myself. RED FLAG. Later in the day, I noticed oil on and around the door handle. Later found oil on the door rocker bar and the floor matt. What a mess. I called the shop to explain what I discovered and shared my overall poor experience. The person on the phone assured me they would refund the oil change, would waive service fee for the next oil change and would clean the car. I told them, thank for for that, but I would clean the car because I was not coming back a 3rd time and also already started to clean the affected areas. Of course, 15 minutes later, I received a call and voicemail that they would require photos. So, yet another inconvenience to me on top of a horrible overall experience for what was supposed to be a simple oil change. To top things off, they never sent me a customer feedback survey which was historically their practice - I guess you don't receive one if you experience issues so they can control the narrative and reviews. After a few weeks, I reviewed by credit card statement - no refund. Sorry to see Hal's go and be replaced by Detroit Garage / corporate.

I went to another shop that had a 5 star review to get my breaks done and they quoted me an…read moreoutrageous price. I called these guys and was quoted me 50% LESS than the competitor. The staff was super friendly, honest, and actually showed me what needed to be repaired. I am a customer for life now! Thank you so much!

I give them a zero. Don't waste your time with these guys. Overpriced and under deliver. Charge me…read moreover $400 in labor for new brakes and resurfacing rotors. Parts were less than $200. My brakes still sqeek when I back up the car. Fast talkers. One and done. Never going back.

What a great place. For a woman looking to not be ripped off, I found the perfect place! They are…read moreprofessional, nice and really took care of me. I can't say enough about what a nice experience this has been.

Finding a workshop that listens to you and explains things properly is difficult. I saw this…read moreworkshop with good reviews, and when I went there, they were kind and attentive. I explained that I needed to change my tires because they were worn out, and I had even had an accident with my pregnant partner because of the bad tires; I even begged them for help. The person at the counter took my phone number and said they would call me to agree on a price, but the call never came. The next day, my partner called, and they told her that the problem was that they had lost their phone. She gave them the number again, and to this day, we don't know the price because they haven't called us. I mean, if they have a problem with people of color or don't want to provide a service, I think it's better to be honest so that the person can look for other options, because no one knows what each person's life depends on. I hope God continues to bless the team, but life always makes you pay for such bad actions.

Had a great experience with Dean. I made an appointment in advance for brakes and rotors. He gave…read moreme the price in advance, had me in and out quickly. Even dropped me off at home while my car was being serviced. Will definitely be back to future needs!

My car was making noises and I was unable to figure out from where, I usually don't like bringing…read moremy car to mechanics because they overcharge but dean was amazing and didn't overcharge he showed me what the issue was and fixed it flawlessly i definitely will be coming back again!

I appreciate the fact that this place is open Sundays. Derell (I hope I spelled his name correctly)…read morewas very helpful and nice. They were also pretty fast.

The employees there were very professional and fixed my tire for me on a Sunday so I could make it…read moreto work the next day. I really appreciated their help. They did a great job!

Best car service around! Very honest and they explain everything they do regarding their prices. We…read moreare very happy with the quality of service.

In my four and a half years of owning my vehicle, this is the first time I've had such a high level…read moreof trust and confidence in an auto shop as I do with Sovel's Auto Service. That is saying a lot because as a woman who doesn't know a lot about automobiles, I have had a low level of trust in most auto mechanics. I know that the dishonest ones see a ton of dollar signs and the ability to do a half-ass job without my knowing so I have to keep coming back to fix unnecessary things. Before coming to Sovel's, I had heard other business owners say good things about them, so they have a good reputation in the area. I have had a routine oil change as well as transmission mount replacements. Pricing is fair and my vehicle has never run so smoothly. Service is friendly and they are straightforward with what needs to be done. I can tell there is no runaround. There are plenty of auto mechanics closer to my house but I will be returning to Sovel's Auto Service.

Great guy,Solved issue quick,all for a good price.Called for alternator replacement That was done…read morebefore,Was told it was overcharging by the a shop.Omar came and fixed it in 10mins

Rated not good. Mechanic was not proficient at his job. Requested my rack and pinion gets…read moreinstalled. Mechanic took 2 days to get it done. Not only was it not completed in a timely manner he also broke my cars clock spring by disconnecting the steering shaft because he couldnt complete the job properly so now my steering wheels controls do not work and my paddle shifters are non functional cause significant issues. I would not recommend this mechanic unfortunately. He caused more issues than solving.

This garage is the BEST! The people are ALWAYS courteous and helpful. The atmosphere if you have to…read morewait is inviting and comfortable. I wouldn't go ANYWHERE else to have my car serviced!!

Driving in from Grand Rapids, I experienced an issue with my car battery (cable came loose and…read morewouldn't fully tighten around the post). I was unable to get into a local dealer to get resolved. Farmington Garage was well reviewed so I called: - Able to check car (same day) - Replaced and fixed the post clamp assembly ...for a great deal Thank you very much for the quick attention and support for an out of towner.

First time here. Much better than the last two places I tried for an oil change. Excellent…read moreattention to detail. Very friendly. Quick service. Will definitely be back. For an oil change, just pull in, turn left and follow the signs.

I started out at Walmart for an oil change because of their prices. But, after "ringing for…read moreassistance" 3 times, nobody ever came, so I left. I then went back to my car to look up places near where I was. Big Ray's had really good reviews. So, I decided to go there, even though it wasn't really near where I was. I asked how much an oil change cost, as they didn't have prices posted. I was given quite a range. I chose a higher level oil change with better oil that will last. At $79, it is expensive, but it's supposed to last about a year, so really, it's not bad. In addition, Phillip was very friendly and helpful. And I appreciated that it only took about 15 minutes, as opposed to the 45 minutes - forever that I've waited at the dealership.