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    Cote Small Engine Repair

    Cote Small Engine Repair

    1.0
    (9 reviews)

    Using VPN - so that's why it show's as Virgina - I'm based locally to Worcester…read more 0 Stars - Dishonest and Misleading Service Looks like a running theme, Venmo, HD Rental Truck, No Receipts provided when asked, scammer and fraudster - don't do business with Patrick Cote. I had a zero-turn residential mower that wouldn't start. After trying basic troubleshooting myself (fresh fuel, new spark plug, starting fluid), I suspected a carburetor issue but preferred to have a professional diagnose it since access is difficult. Patrick Cote answered my call and offered a full-service package for $169 + $50 deposit, including oil, filters, spark plug, and blade sharpening, along with diagnosis. He later claimed a mouse had chewed through the wiring harness and quoted ~$850 total for replacement. I agreed, even after asking about aftermarket parts (which he refused to use due to "liability"). Two days later, he said the harness was fixed but now the transmission had leaked fluid, requiring another ~$650 in parts (labor waived). Over the next two weeks, he blamed delays on parts but eventually returned the mower. It ran--but that's where the positives end. Upon inspection: The "new" wiring harness was clearly NOT replaced (same old dusty wires) Both transmissions were untouched (no signs of service or disassembly) Oil filter was not replaced Blades were not sharpened Air filter unchanged Only actual new parts I could identify: a fuel filter and a fuel pump (~$35 parts) To make matters worse, zero-turn transmissions are typically not rebuildable--they're replaced outright--so his explanation didn't make sense from the start. When I confronted him with photos, he responded defensively with the usual "I've never had a complaint" line instead of addressing the facts. Bottom line: I was charged for work that was not performed. Based on my experience, this "business" is misleading at best and dishonest at worst. Avoid at all costs this guy is a fraud / scam artist. I texted him a few more times - no response. Called a few more times - he has not picked up my call.

    I would like to begin by noting that payments to this business were processed through personal…read moreVenmo accounts including under Patrick's wife's name. Had I known this upfront, I'd like to think I would not have used the service. You may already see where this is going. On 12/20/24, my snowblower and generator were finally picked up from my home for service after two prior failed pickup attempts starting in early December. At pickup, I was required to provide a $50 "deposit" to a personal Venmo account under "David D" who I assume was the driver in the attached image. So is this $50 actually a delivery fee collected by a 3rd party? Shortly after, I received a parts quote from Patrick over the phone regarding my snowblower. This quote was in addition to the $50 "deposit", something that had never been disclosed beforehand. When I questioned him about it, he claimed he thought he had told me upfront. He had not. Patrick also promised that the work would be completed that same day if I paid immediately. It was not. I did not hear back from Patrick again until 1/6/25, when he told me that only after power washing the snowblower did he discover that both tires and a cable needed replacement. He then stated he would only charge me for the parts, not labor. However, when the unit was finally returned to me on 1/18/25, it was clear it had never been power washed or any new replacement parts of tires or a cable. Photos I had taken for the initial quote show the same dirt, the same tires, and no evidence of a new cable. The attached images show both pick up and then a closeup after delivery showing old tires and dirt where a quick power washing would have removed it. When I requested a receipt to confirm the services and parts provided, Patrick responded by text asking me, "How much did you pay me?" The invoice he later sent did not match the parts or amounts he had previously quoted by text. This would indicate that he is not keeping records and he likely just made up an invoice with random parts totaling what I told him I had paid. Additionally, when I declined service on my generator after receiving his quote, I was then informed there was a $50 diagnostic fee. This fee had never been disclosed upfront. I attempted to contact Patrick by both email and text to get his response to these issues, but he has not replied. Summary: - initial pickup took more than two weeks - quote for parts was misleading - declining a service may result in a "diagnostic fee" - was told that immediate payment meant imminent work, it did not - paid for additional parts that were not installed - they had my machine for almost 30 days - payments for the business are made to personal Venmo accounts - record keeping is suspect - no response if you have an issue

    F & F Power Equipment

    F & F Power Equipment

    3.4
    (48 reviews)
    $$

    Monster storm. The blizzard of 26. woohoo! Broken auger on an Ariens snow blower. Wtf, panic sets…read morein. We called 6 places all over 30 mile radius, No answers on some, Left messages No call backs except F & F. YES they had the part, an auger cable. I fixed the snowblower myself, Today, on a follow-up cleanup the belt started smoking. Drove right over to F & F and bought a pully and an auger belt. Impressed that they have stock of all these parts. While there and chatted with Frank. Nice guy. I see they are Husqvarna dealers and Stihl dealers with all sorts of landscape equipment good to know as there will be a spring and then summer coming before you know it. Outside were 40 fixed snowblowers waiting to be picked up. Not sure the issues people have had but hey its incredibly busy. Maybe dont wait until the last minute. All in all, this was a great find for me and saved my ass. I found my place.

    My experience with F&F Power Equipment has been unacceptable, and it's still not resolved…read more What happened (timeline): * They picked up my snowblower about a week before a major snowstorm and did not give me an ETA for repair or return. * I followed up about three weeks later (after multiple storms had already passed) asking for an update. I was told they would "try to get it done that day." That did not happen. * I went back again two weeks later -- now over a month after the initial pickup -- and asked for my snowblower to be returned. That's when they told me it hadn't even been touched. * As I'm writing this, I still do not have my snowblower back. This is not professional service. There was no timeline, no proactive communication, and no urgency, even though the pickup was right before storm season. What makes this even more concerning is that after doing some research, I saw the owner's Facebook showing heavy MAGA support, and combined with how I was treated, it raised serious concerns for me about racism/bias. As a Black customer, I shouldn't have to repeatedly chase a business down in person just to get basic answers--yet that's exactly what happened. I also wish I had read the reviews beforehand, because after looking into them, my experience lines up with the same patterns other customers describe: poor communication, long delays, and customers having to show up in person just to get answers. Unfortunately, this seems to be how they operate. Bottom line: I do not recommend this shop. Based on my experience, minority customers should be cautious--you may be ignored, forced to show up in person, and left without your equipment for weeks with no accountability.

    Mobile Small Engine Service - generatorinstallrepair - Updated June 2026

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