On March 11, 2024, per my mechanic, Coleman's Automotive, I took my vehicle to Autex Inc. to be…read moreserviced because they determined that the SAS module needed repair which could only be done by a dealership. Tony Sherman, Autex Inc. Service Advisor, arranged for my vehicle to be serviced by Autex, Inc. Master Technician, Jeff Lynch. The technician determined that the SAS module circuit board was shorted out due to water damage and needed to be replaced. It was also determined that the Parking Brake Module was salvageable and did not need replacing. I was told that this water damage was caused by the driver spilling liquids into the center console. I told the staff to go ahead with the necessary repairs.
Five months later, on August 5th, I took my vehicle back to my mechanic, Coleman's Automotive, to diagnose codes. Again, they recommended I take the vehicle to the dealership because the codes were associated with the SAS module. On August 9th, I took my vehicle to be serviced by Autex, Inc. Again, I spoke to Tony Sherman and he had their technician diagnose the codes. It was determined that the SAS module needed to be replaced because the circuit board was shorted out due to water damage. Again, I was blamed for causing the damage and dismissed by the service staff with a, "Ah we see this all the time - even 1 cup of coke can cause this damage." I then spoke directly to the technician and insisted he investigate a possible leak from rain water. He said, "well if you want me to spend time looking for a leak that's up to you." I said that I would take it back to my mechanic to investigate the leak since their hourly rates are much more reasonable than Autex, Inc.
On August 28, 2024, I took my vehicle to Coleman's Automotive to investigate a leak. They found the sunroof drain liner was broken and rain water was getting into the vehicle damaging the modules. Therefore, the corrosion was not caused by driver error but by rain water leaking into the vehicle. My mechanic made the necessary repairs to the leak. Beginning 8-28-2024 until today, I have been drying out the vehicle with fans, dehumidifiers and damp rid containers.
Due to Autex, Inc. service staff's incompetence and misdiagnosis my vehicle is inoperable and in need of both the SAS and Parking Brake modules to be replaced.
