1. Mobile Glass Works

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Ashaway, RI

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Services - Mobile Glass Works

Auto light repair

Auto mirror repair

Auto mirror replacement

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Safelite AutoGlass

Safelite AutoGlass

(49 reviews)

My windshield cracked during a recent storm, i went through my USAA insurance company and they sent…read moreme to this Safelite. I made a 9:00 appt, i showed up at 8:50, and by 9:45 my car was done. The staff was extremely friendly. I actually had some stickers on my windshield, my local dump pass, and my most recent oil change, along with some old expired passes. The technician Reynolds saved the stickers for me, and put them back on the new glass without asking. I was impressed. If you are dropping off your car, and waiting, I recommend going to the McDonalds which you can see from Safelite, it's new, has Wi-Fi and outlets. Once again I was VERY happy with repair work.

Hands down, this is some of the laziest customer service I have ever encountered. For starters, I…read moreput a claim in through my insurance agency for a cracked windshield back in January. It's currently mid-June and my windshield has yet to be repaired. Let's take a trip down memory lane on how we got to a situation where five months later, I still am driving around with a cracked windshield. January: I file my claim. I set up an appointment. Things are going great. A few days before the appointment I get a call. My glass is unavailable. They have to reschedule, but they really don't know when it's going to be in. February: Where's my windshield? How do I even get through to a person at the New London store? Don't worry, we'll get it to you soon. March: Where's my windshield? Oh - we couldn't get ahold of you! (THEY NEVER CONTACTED ME) We sent it back! We'll call you when it comes back in. April: I go on vacation... and life takes over. But no one from Safelite contacts me. May: I contact my insurance agency in frustration. Finally we get an appointment scheduled in June. Today: Today was my appointment. My husband took off work from 12-5 today. I even got an email saying they scheduled a tech. At 4:30 he contacts me because no one has shown up. I call the number on the email and after saying "representative" a few times, I'm connected with an employee. She assures me that I'm still on the schedule, but if the tech doesn't show up by 5, then please call back. 5 PM rolls around and no one. I call back and I get a voice recording.... with no voice mail option. We call the insurance agency. They have no way to contact anyone at the company either. So where's the windshield? I don't know. Where's my technician? I'm not sure. Will my windshield ever get replaced? You've got me. Will someone ever call me back? Highly doubtful. Will Safelight Customer Service comment on this post and encourage me to call some number only to talk to artificial intelligence? HIGHLY LIKELY.

Mobile Glass Works - autorepair - Updated October 2026

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