Great service. Very attentive, responsive, fair and honest. Will go back again. I called in a…read morepinch. I need help with a gas smell leak in my car and I couldn't figure out what it was so I went to Blacks to see if they could check it out. They did check it out and didn't charge me anything it was a great service and I was very happy and I did find out what it was so I was able to go get it fixed at the dealer

First time customer. Great customer service and excellent product. Was in and out in under 40…read moreminutes with 2 new tires. Very honest people. Thought I also had an issue with a tire sensor, expecting to have one or more replaced. They checked and said, no , I didn't need that. They reset the computer and the indicator light went out. They could just as easily charged me for a sensor and I wouldn't have known. Very refreshing to know honest people still exist.

I love this place! Customer service is great from everyone and they get you in and out. Very honest…read moreand helpful, I trust them with my vehicle needs and will continue to recommend them to others.

I came here for replacement tires but they didn't have the right brand and it took a long time to…read morefind my fleet account in the system. They were patient and friendly though. The facility is clean and near a lot of shops and restaurants. They substituted another brand and I got what I needed.

Stephen and the team at Matthews Service and Repair are the real deal. A few weeks ago they handled…read morea brake job on our Suburban and did absolutely outstanding work -- thorough, fair pricing, and clear communication every step of the way. Came back today with a tire issue on my Honda Pilot and Stephen took care of me right away. This is the kind of shop that earns lifelong customers. Honest, skilled, and treats people right.

Best service, nicest people, efficient, fast, reasonable pricing, and honest (most honest mechanic…read moreI have ever been to). What more could you want from a mechanic? Highly recommend.

I go to Mavis for all my oil changes. They're great! I can book an appointment online. Most of the…read moretime they have appointments available next day. They're always on time when I arrive and most of the time I stay and wait as it's ready in about an hour. They do a great job and never try to sell me services I don't need.

Always in and out in a timely manner. I've been here a few times already. No disappointments. The…read morefirst time they repaired a nail in my tire for me within a few minutes. Prices are in par with every other shop around. Nice store the waiting area is always clean.

Put my new black lug nuts on for free and didn't scratch anything. I didn't ask, they offered…read more Great attitude...

Oil change price does NOT include filter. Compared to Firestone, which does include filter…read more I paid nearly $110 for an oil change with a $20 off coupon. I did get a "free" tire rotation, but the price is not competitive. Staff was pleasant enough, but I won't be back. NOTE: Price quote from Firestone for same oil change and tire rotation is $95. So even with the $20 off coupon, I was overcharged.

Have a 22 elevation that needed leveling up and a realignment/balancing tire adjustment and could…read morenot be happier with the results. I honestly think it drives better now than when I drove it off the lot new.

Great prices, communication and products. I was thankful to find them after much research and…read moreconsideration to upgrade the wheels and tire on my bronco. I'll definitely recommend to friends!

Today was my first visit to this location. The great customer service started before I even…read morearrived. I called requesting an appointment for today and was told there wasn't room in the schedule for an oil change, four new tires, and a possible alignment. I was offered an appointment for tomorrow morning, and I explained that I really needed the work done today. He took my name and number and offered to call me back, if someone called to cancel or was a no show. He called back about 45 minutes later and gave me an appointment for the afternoon. All of the staff I encountered were professional and very friendly. Being a woman alone and new to the area, I really appreciated the fact that I never felt pressured by upselling. I was confused when the gentleman was explaining the alignment packages, and he took his time to explain it to me again and talk it out with me. I had already done my research online and feel I was given a fair price for the service provided. The lobby area was clean, with a television and magazines. I had no problem staying and waiting for my car. I will be back, and I would recommend this location to friends.

If there was a way to rate them negative stars, I would. I arrived at 1:15pm with a flat tire on a…read moreloose rim. I brought it in and was helped by Reese. I explained to him that I had a rim and tire warranty, provided him the contract number, phone number, and my vehicle information. He said he would contact them and get it squared away. I was thrilled at this point. Fast forward to 3:45 pm, I returned to see if it was complete. It hadn't been touched. I assumed the story would be that they were busy and hadn't got to it yet or something. That was not the case. I got a story about how Reese called the warranty company and waited on hold for 30 mins, then got transferred and then put on hold for 40 more minutes and then hung up on. There was no attempt to contact me to update me to let me know. There was no attempt to try again. Just threw his hands up and gave it the ole "i tried." So, as I had called them already that morning to let them know I was going to open a claim, I knew the wait time wasn't longer than 5 minutes. So, standing in front of Reese, I called the warranty company and was immediately helped by a nice woman on the phone. I handed the phone to Reese so he could interface directly and convey the information necessary to begin working on my rim and tire. After about 10 minutes, he handed the phone back and said he was all set. I confirmed he was all set with the woman who was still pleasantly on the phone who told me, the claim was authorized and, if the rim was damaged, it was also covered. So, I looked at Reese and confirmed it back to her out loud, "the claim is authorized." To which, Reese nodded in agreement. I told him, I would return later after I picked up my kids. Fast forward again to 6:45pm. I returned to what I thought would be my completed tire/rim. It, again, hadn't been touched. I got the same story about hold and wait times. Apparently, Reese couldn't find a vendor number to charge the job to and again, threw his hands up when presented with a challenge instead of asking his coworkers or manager. I attempted to call the warranty company again, as I had done before, but they were now closed for the weekend. So, now I would need to wait until Reese, the incompetent tire technician, could contact them on MONDAY to ascertain this mysterious vendor number. I asked him why he didn't just call me, to which he replied, "I did, 3 times." I showed him the distinct lack of missed calls on my call log and he then read back the incorrect number from the computer. The fun part about this is that when he wrote it down at 1:15pm, I had corrected his incorrect transcription of my number on the paper he used to transfer the information into the system with. I verified it was correct on the paper before leaving. It happened to be the very same paper he wrote the number of the warranty company and contract number on. Now, I get to waste more of my time on Monday on a job that could have been done in 30 minute today if I had just had even a semi-competent tire technician. Do not let Reese touch your car. If he's as incompetent at working on your tires as he is at simple task like inputting information into a computer, confirming information is correct, using a phone to call people, and telling customers the truth, your car will likely catch on fire as soon as you leave.

I ran off the road about a mile from the store - called and talked to Steve. He showed up within…read more10 minutes and stopped traffic so I could get enough traction to get on the pavement. I drove to the shop where Steve and his crew took care of me right away. I would recommend them.

We were in a bind tonight needing a trailer tire and Steven helped us out after shop hours. His…read morepricing has been consecutive each time we have purchased trailer tires over the past few years. Very friendly and always helpful.

Same day service for an exhaust issue we had. Fairly priced, very knowledgeable, and friendly.read more

Quick, reasonable pricing and most importantly very skilled when it comes to exhaust system…read morerepairs, I say the best in Charlotte NC

Friendly and quick service, straightforward pricing. The lady at the front desk was very nice, and…read moreit seems to be a family-run business as she referred to the mechanic as her husband. Great place to get your state inspection done if you are trying to avoid long lines and extra "fluff".

I stopped by on Tuesday, 02-27-24 to get my car inspected. I was greeted right away. Though there…read morewas a few people waiting, there was plenty of space in the waiting area. My car didn't pass the inspection, but I was told what needed to be fixed & that I could return my car & just pay the difference, not the entire $30 again. The exhaust system was one of the things that failed. I was told that exhaust was leaking around the manifold. I took the car to my mechanic. He said there wasn't anything leaking around the manifold. I needed to replace the flex pipe.